This post office is pretty bad. With the weather we've had recently, it's understandable that…read morethere are delays and closings. However, the Westerly PO manages to open and Charlestown does not, even when it says it is online. Mail delivery has been terrible for years and is worse now. It's often 5 days or more between mail deliveries. No truck goes by and no mail is picked up for days. Never mind the old PO motto "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds". I remember when mail was delivered to your door 2x a day. Now we're lucky if we get it at all and often it's someone else's mail delivered to my address. And if you ask a question, a snarky retort can be expected. The worst!

This review is for Charlestown USPS as a delivery service. If you're visiting the branch to send…read moresomething out, I'd probably give it 3 stars. This is probably the worst USPS branch in RI. Every package that gets sent via USPS does not get delivered. I've tried calling to get it resolved. Each time, they swear the postmaster will get back to me. It's been 3 phone calls, 2 branch visits, and 3 weeks later, and the postmaster still has not called me. I've filled out the white card where I can designate where to leave packages. They seem to be ignoring that completely. Every time I call, they tell me that they can't deliver to my front door because they're a rural delivery service. Hm. Okay. Charlestown isn't the first "rural" town in which I've resided (and the other rural towns in which I've lived had no problem leaving packages at my door). Got another one? Oh, that's right. Then they say there's not enough space to turn the mail truck around. If I can turn a 23-foot U-Haul around at my place (which I did several times while moving in), I'm pretty sure a small postal carrier car can do the same. Today's excuse was the best: "Carrier is unable to gain access to front door to deliver the package." My God, I didn't know I was trapped in my own house! Thank goodness USPS tried to deliver a package and told me I can't get to my own front door! Nice excuse. My front door is perfectly accessible, thank you very much. Bottom line, zero customer service (literally zero.........nonexistent. they don't even contact you). The postmaster treats you like she's doing favors for you gratis; not like you're a customer who's paying her with your tax dollars. If I could have another mail service deliver all my post and parcels, I would.

I ship a lot of packages and if I know I'll be around Saunderstown, I will use this charming little…read morepost office every single time. Friendly, fast service - wow! That's what it used to be like and most branches have forgotten. You can tell they're delighted to be working in a low-key branch and who can blame them?!

They have post boxes that are like $36/year. Friendly staff, easy main drop box. What is not to…read morelike.

Go here for any/all postal needs! The staff is knowledgeable, professional & welcoming. More…read moreimportantly, they are extremely customer service oriented and always happy to help. They will always take the time to provide all shipping options available allowing YOU to choose the service that best fits your needs (overnight, insured, or cheapest way). I will never go anywhere else- you will get the absolute best service with a friendly smile!

I love this little post office. Friendliest staff and never busy. Note they do close from…read more12:15-1:15 daily for lunch.

Impossible to reach by phone. It rings 20-25 times then disconnects. Forced to go there in person,…read moreto try to get a mix up in mail delivery resolved only to be met with unhelpful customer service.

Nice convenient post office with a large parking lot and a lobby that is open 24 hours so I was…read moreable to get Forever Stamps at the self service kiosk, pretty quickly, while there was a long line waiting for the counter attendant. They have many mailboxes in here as well as packaging supplies. Easy to get to.

Counter service is always friendly & helpful…read more After our recent "blizzard"(late February): parking, finding, and leaving became difficult because of piles of snow and narrow parking.-Doc

Being that they changed the system from sorting in Westerly to Providence, our mail shows up 1-2…read moredays later than it used to. Customer service on site is very pleasant and helpful.