Terrible service retrain your employees. They need to get out of their vehicles and knock on the front gate or door. Constantly having issues with this post office and packages. Companies should not use the USPS for shipping. Their carriers are LAZY!!! read more

it will be great if USPS can create a line during peak hours for just drop offs for instance, drop offs for eBay products that have already everything that they need and that just need a receipt .It is outrageous to have to wait in line for 25 minutes to just get a receipt. read more

The worst postal office in south Florida by far. 2 hour lines. Terrible customer service. With plenty Attitude and hostility is how customers are treated to say the least. And they laugh at the fact that their self service machine do not work. It's like we're in a third world country. Oh and no AC for those waiting in line of course. The absolutes worse. The postal service should just go out of business then providing all lack of service to the community. What a wait of space. Calling NALC to report this now. read more

US Post Office - Post Offices Near Me - Homestead, Florida

2nd month I didnt receive my check. Apparently the mail carrier is putting mail in any box. Horrible

Terrible service only two people Serving a line of more than 29 people, very bad service and no one from the administration does anything to improve customer service read more

This location is a piece of shit! No one ever answers the phone (305) 247-1556. The mail lady came to deliver my package I work next to the door and she literally put a paper on my door because didn't want to bring down the heavy package. We have 2 cameras at the front door (blink & ring) have it on camera she didn't knock, ring the door bell or anything went to get up to stop her and she even speeds in the neighborhood. Reschedules the package the same day for the next day. I saw she was about to come and went to stand outside she knew already and said she didn't have my package made her call the store manager "Luis" that seems to be a heartless person and he said he had no one to send that she can bring it tomorrow. Have all of this in video camera both me talking the the driver, her calling the manager Luis and her video of yesterday showing The audacity she had to literally just leave the missed you notice. I guess they are lucky I can't upload videos on here it only allows photos. read more

To be fair, after my latest experience, I think the problems are system-wide. I used the USPS website to ask for my mail to be held for two weeks starting 10/27. I was expecting a small package delivery from Amazon on 10/25. It didn't show up. I complained online. No response. When 10/27 came around, NONE of my mail was held. The carrier just kept shoving it into the mailbox. One of my neighbors noticed the box overflowing and started checking it everyday for me. When I returned, the original small package that should have been delivered on 10/25 had a sticker on it that said, "Hold." Really? Now, I'm waiting for a package I mailed to myself, Priority, while I was away in another state. Tracking YESTERDAY said it was supposed to be delivered 11/16 by 9pm. Still not here. Tracking TODAY, 11/17, makes it look like the package is still sitting in the originating post office. My niece went to that post office today and was told it left the facility on time, but they don't know where it is because NO ONE in the system has been scanning the package as they move it along. So, wasted money on a Priority purchase. For all I know, it's completely lost and will never show up. I've read some of the other 1-star reviews, and I have to say I agree with them. I wish that were not true, but it is. Like someone else said in a different review, if I need to go to the post office, I go to the one on Palm Dr. Before I retired, I used to go the one closest to my work in Kendall. Next time I travel and want to send a package to myself here in Homestead, I will go the the nearest UPS store to send it. read more

My first post office experience was surprisingly quite enjoyable. My only issue was that online it says that this location takes passport pictures and they don't...and they're fully aware of this misconception however it's not written anywhere inside therefore you have to wait until you're at the front of the long line for them to tell you that they don't do that anymore. Luckily, the workers are super duper nice and redirected me to the nearest Walgreens. Jessie helped me with my passport application process and she was so sweet, patient, and definitely a people person. They all work together very nicely and organized. The young man with the glasses was very helpful as well. I'll 100% recommend this location! read more

This location is terrible, it's beyond terrible. We need to reform this branch. Don't just write a review. Please call Consumer Report with any negative feedback you have. Ask for Joyce and call 305-470-0890. You can also call NALC that covers USPS and leave a complain with Nicole Rhine at 202-393-4695. We must reform this branch. read more

The postal carrier always deliver things to the wrong houses, don't even pay attention to the address. My neighbors and I are well aware of this and will bring the packages to the right house. I have a package lost now, obviously a neighbor who's not trustworthy got the package. So I'm probably out of the money for the packages contents due to hiring incompetent drivers. Not confident USPS missing mail search will resolve anything since it was delivered to the wrong house and someone keeping it. And certainly sure USPS isn't going to cover my loss. Time to for commercial companies to take over delivery services and do away with the USPS for good. Plenty of companies willing to and it will save us tax payers money. USPS has been losing our tax money we pay for it for far too long. read more

I always have a good experience with Dwayne he's very Proffesional and helpful and the place doesn't have big waiting lines.

It's December, one week before Christmas but you would think they would put things in place to HELP the flow of customers. Instead, the "self-service" station is temporarily out of service and the line is outside. read more

US Post Office - Post Offices Near Me - Homestead, Florida

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always slow and short on service. pretty bad place, even by the already lousy usps standards.

It's a post office, what more can I say? I don't think I've ever been to a post office that was AMAZING. Usually they're filled with unhappy workers because half their day is spent dealing with moody (sometimes irrational) customers. I've started and stopped this review over 10 times because every time I come it's a different experience. One trip was filled with good deeds and I had the pleasure to watch a postal worker keep a customer from leaving without their phone as well as the shift manager approaching everyone in line to help whoever can be helped to get the line moving faster. That day I would have given this post office four stars. Today, however, is a completely different experience. I was greeted by the shift manager yet again and was told to get out of the line (even though I was next in line and I waited 15 minutes already to get to that point) so she could help me... that was the last time I saw her. 15 minutes later, after there was basically no line anymore one of the other postal workers came to assist me. If it weren't for his kindness this review would be 1 star. This place is a hit or miss and if it weren't for the fact that my mail gets delivered here I would never come to this location. Unless you like waisting 30+ minutes of your day waiting in line to pick up or drop off mail, take my advice and drive to the USPS on Palm Dr. read more

Always busy. Staff are fast and efficient. Lines don't last long. Don't get discouraged. Full service Post Office.

I have a case number, I've called the USPS consumer affairs number more than once, I am missing mail, I have informed delivery and on 12/9/19 the carrier didn't even stop at my house, even though I knew I was expecting a delivery. I finally got a call from the branch and was told that maybe my neighbor got my mail cause the carrier said he always delivers the mail! Please! This has been going on forever and I'm at my wits end! read more

This place sucks, might as well throw away their phones, better luck of winning the lottery than then answering.

Zero stars! They have thieves working here. I had a delivery confirmation that stated I had a package delivered to my home; however, I never received the package. I was home that day so I would have heard a knock. First I called and the lazy store rep who answered didn't bother to rectify the situation, she tried to rush me off the phone by giving me the inspectors number. I asked for the supervisor immediately, supposedly she transferred me but the phone was dead silent and I waited for 5 mins and no one came back to the phone. I hung up asked for the supervisor again, same problem. I was not satisfied so I drove up there. Come to find out two other people ahead of me had the same exact problem, mail showing it was delivered but was never received. The supervisor Ricco pretty much told us that our packages were not at the post office, there's been a lot of packages coming up missing there, but there's nothing he can do... So what did he do about it, forward us to the inspector. Left a message for the sorry inspector, still no returned call and this is the third day. I also have a First class package that was supposed to be delivered today, but tracking has not been updated since it was sent from the original location, so I don't have any idea as to the status of that package. Steer clear of sending/receiving anything with this particular location because it might get stolen and I would stay away from USPS altogether. They don't care about their customers at all. read more

Worst postal office ever!!!!! I have been calling nonstop for 2 hra and noone answers the telephone!!! My packet that contains a $200 watch was marked as "delivered" and was NOT delivered and now noone can explain to me!!!! Worst experience ever with usps and this office specially!!!! Horrible!!!!! read more

I ordered medical supplies, from Ft. Lauderdale, FL, going to Pensacola, FL and I can not take my medication without them. I was informed that my package was tracked to this facility and has been here since 9/11 and today is 9/20. I have called 4 different phone numbers at my expense and was on hold 25 minutes until a recording came on that said they can call me back in 20-30 minutes, if I leave my phone number. A very nice man named, Ron, did call me back and he reopened my case as someone closed it out. This situation is upsetting and I guess I will have to reorder my supplies and overnight it. read more

F^*+ that Post Master. She is the biggest liar ever. A customer was asking to speak to the post master and the Poster Master told her that she was unavailable! Most like disrespectful master bitC4! Hate this place I always loose my stuff and they never care. Hate all you people that work there and hope nothing but the worst in your life. Also my delivery person is always on her phone and that's the reason she messed up everything read more

By far one of the worst customer service I've ever experienced. This is the very reason I try at all cost not to go to any USPS. Don't recommend this location at all but what do you expect now and days. I believe that the workers forget they work for the people and not for themselves!!! read more

I dont live here but this post office is a racket. I sent an item I sold on ebay to someone that is serviced by this post office. Apparently my weight was off around 8 ounces, so they charged ebay and thus my account over double what it should have been charged. now I have to wait for government responses. pathetic read more

Still waiting for an envelope to be delivered. Spent extra to have it delivered promptly - it is already 4 days late, tracking has it here and that is where it is staying - Not Being Delivered! And the Post Office from where it was mailed has called and called and called. No one answers! In 24 hours I am calling the postal inspector. This is not the 'Holiday Rush' this is just poor, lazy and irresponsible. read more

I have a small business and go to this post office more offten than none. I come with my package ready. prelabled to make a drop off & your lives easier. My packages either end up stolen or damaged?! You don't know how it feels for them to tell you its OK leave it here and when you check your emails your customers are livid because they don't see their packages. I automatically know, either the person waiting in the drop off line stole it or sad to say, it might even be an inside job. I honestly feel they need to hire more ppl to watch and process customers faster ! Now I have to re-make this order and pay again for shipping and fingers crossed. The horror story of my life. read more

Worst service ever. This place is a joke. The employees don't want to help, the tone of voice they use is rude, worst that the Drivers license clerk. Horrible service, wish I didn't have to use the post office at all read more

This rating isn't on the facility itself. It's on an extraordinary individual. Her name is Maggie. She's a mail lady that has been helping out in the front recently. She has went above and beyond to help me find my missing parcel. Although we haven't found it yet, I appreciate her doing this for me since she doesn't have to. Homestead USPS Washington Ave location needs more individuals like her. Thank you Maggie, you are truly appreciated. read more

This place is a JOKE. You can stand around and wait for hours for a supervisor that will never show. I've consistently had my mail go missing and stolen by their employees even before it's locked up in my mail box. I have a cluster mail box so no other person has access to it other than Usps employees yet my mail has been delivered, torn open and contents inside missing. One time i went to complain because my mail was missing and the guy at the desk flat out tried to call me a liar as he turned the screen to show me the gps coordinates of where the package had been scanned only for i to point out that it had been delivered to the wrong address, a street over instead of my own. He kept trying to argue with me that i perhaps had put the address wrong when i ordered my package. What a coincidence that my most expensive items are the ones that go missing, or the items that i order around the holidays? I'm fed up with this place. This is the last straw. I'll have my packages delivered to my cousin's house in Kendall. read more

No one ever answers a phone here. The automated system sends you to the operator and the phone keeps ringing u til it finally kicks you out. Ridiculous. read more

Why can't a post office have a person answer the phone at this location. This is ridiculous for a US government office.. How many times do you have to call them with no results. read more

Sent a package to my sister in Independence, MI out of this USPS office and the box arrived damaged, semi-open and three days after the date I was given by the clerk. No wonder everyone is using other companies to send their packages. read more

Worst than the DMV!!! This place is HELL!!!!! I avoid it as much as I can. It's always packed. There are screaming little children running around everywhere. Customer service is the worst. The employees are straight up MEAN, and when they aren't mean they are super passive aggressive. I always end up leaving here angry for how rude they were to me or feeling bad from seeing them mistreat someone else. You'll see a lot of eye rolls and yelling, especially towards the people who don't speak English, It's just an awful place. Avoid if you can. read more

I would give zero stars if possible, Worst office Iv ever delt with, iv never had a problem with anyone like this. The usps driver ran over and killed my dog, I called to file a report to this center as I was told to do so by the usps corp, I asked for the manager and had to wait almost 10 mins for a response, when he finally comes on the phone he is completely and utterly rude with no customer service skills what so ever! He throws all the blame on me for the occuring situation and trys to scare off from making the report by telling me I will be the one facing charges, and continues to interupt me and tell me the occurring is my dogs fault and that his driver can speed through my neighbor hood without having to stop or even attempt to stop for anything. No apology no nothing. They need definetly need better managment. read more

Useless Customer service. I need a passport. I called the number on the Passport page since it said it's by appointment only. The lady is somewhat nice. She tells me that the person has to go IN PERSON to the post office to make an appointment. They are only open VERY limited hours during the day and i work a regular 9-5 which makes it hard for me to go in person. I convince my disabled sister to go there between 2-3 pm since that's when they're open in the afternoon. She goes and they tell her that the person has to come ON THE FIRST DAY OF THE MONTH and make an appointment at that time only. Ridiculous! read more

Very busy which is to be expected at this time of the year. Everyone trying to ship their packages for Christmas I suppose. The service was average. They are pretty slow which is the norm BUT they are friendly and helpful. read more

I always have packages delivered to the wrong house. The worse post office to have had the pleasure to deliver "lose" my mail!

Like the other reviewers, if I could give negative stars I would. I mailed an International Priority package over the counter from Homestead, Fl. It came back to me, over two weeks later, because they counter clerk did not enter it into the BPMAN system correctly, thereby putting the package in limbo. When I finally got the package back and I went to find out what was wrong, one gentlemen yelled at me; the supervisor told me I had filled out the address wrong, and the Post Master was too busy to see me and I left without a resolution. Needless to say, the staff seems rude, arrogant, and incompetent. Even after I had been guaranteed a refund from their superiors (Consumer Affairs), and when I went in to receive it no one acknowledged it. I don't know if this is just the state of the PO or this particular branch, however, if you need to use this branch good luck to you - you are going to need it. read more

I can give this place less than zero stars. One of the worst services ever, the landlord didn't fix the mailbox in my neighborhood so they usually hold it in the post office.Yesterday, we went to the post office and the lady in the front refused to help us at start then she got the manager. Her and the lady in the front is very rude and the manager cut me off when I was trying to ask her a question. She told me that they don't do hold anymore and didn't told us that before when I was picking up mail from that office. Never ever trust this post office. read more

This post office is constantly losing packages. They have "lost" multiple packages of mine. Funny how it always says out for delivery but when they come to deliver they never have the actual package and always seem to update in their system that they attempted the delivery and left a notice (which they didn't especially when I am physically home and personally ask about the packages) and these packages end up being lost. They can never seem to find them when I go to the actual post office to pick them up. They need to do a better job hiring. I'm sorry but packages don't just disappear. read more

Our postal Currier doesn't close the Mail Box door all the way, even after attaching a message to the inside of the door "Please Close" he just flips it up and it doesn't go under the tabs at the top to secure the door or allow it to close all the way allowing water to soak the mail and if it's Wendy cause the door to fall down and the mail to go bye bye. He's either lazy, untrained or just don't give a rats azz. Either way he needs to do his job properly or retire and let someone that cares about their job replace him. read more