Horrible customer service person. Poor communication, nasty attitude. Returned a small package to…read moreretailer, nothing major. This woman could not be more unhappy and unpleasant. My worst experience ever with a post office employee. I will go out of my way to avoid this post office in the future.

You might think it would be crowded and hard to use this little post office in the middle of…read moredowntown Golden, but that has not been my experience. I mentioned in a previous review that I do not go to post offices at all frequently, but in the two or three times I have been to this little gem this year, I was able to park right outside or around the corner, and get in and out to complete my errands efficiently. My most recent experience involved finding stamps to mail my son's wedding invitations. I explained my task to the person behind the counter. She weighed my invitation and pointed me to a 2 cent stamp with a pretty bouquet of flowers, surely the right stamp for my stash of wedding invitations. However, there weren't enough of that stamp for all my envelopes, so I would have to choose a second stamp, as well. While I was looking at the options, trying to decide what to do, she suddenly ran to the back and came out with a brand new stamp that had only just come out a few days prior (early March, 2024). This also was a lovely stamp; and there were lots and lots of them! I really appreciate her creativity and willingness to go above and beyond for me. Since that time, I've stopped by a few times to mail some returns, or whatever, and this person still remembers me! This establishment has the feel of a small local business where everyone is neighborly and helpful. I love that.

The gentleman who helped me was incredibly kind and really took the time to make sure my needs were…read moretaken care of throughly and efficiently. Overall excellent experience!

I went to this location to complete LiveScan fingerprinting services. The employee spent the…read moreentire time I was there watching a video on his phone. He told me to watch the instructional video for technicians without providing any guidance for me as the user. When I had problems doing my fingerprints, the employee did not provide any guidance or direction and simply called from across the store to call an 866 number. I called the number and received a recording of high call volume and never received a response. I finally gave up when I received no answer at the phone number, no assistance from the employee, and the next appointment was waiting for the machine. Overall, if you need LiveScan fingerprints, DON'T GO TO THIS LOCATION! THEY ARE AWFUL!

Jen and the custom full-service printing team are awesome here…read more They get with the program and make it easy by providing an email and enabling you to order things over the phone with your credit card

If you live in Golden, do not get anything delivered by FedEx. The drivers out of this "Station"…read moreregularly skip making deliveries that require signatures, saying you weren't there, so they don't have to get out of the truck. I stay awake for hours (I work graveyard) waiting to sign for my refrigerated medicine, just to get a text saying the delivery was attempted. I've been sitting 3 feet from the door for 4 hours waiting for it, then look out the window to see the driver driving away. No door tag, obviously, since no attempt is made. Multiple calls to complain to FedEx don't accomplish anything, and I can't use a different carrier because the only pharmacy that ships my medicine only uses FedEx. I've lived in Golden 8 months, in 8 deliveries, 5 have been listed as "attempted to deliver", no attempt was made any of those times. Twice on a Friday, causing my express refrigerated medicine to go bad over the weekend. If your having any kind of important medicine delivered, these FedEx drivers might just kill you. Stay away from this store, too. If this is the "Station" as the FedEx customer service states, maybe losing business over their drivers unreliability (Amazon THIRD PARTY drivers have never done this), will actually make them do something about it.

Louie and the team there are great. Came in to receive an important fax and felt safe having…read moresensitive information received by them. He even offered to shred it for me. Great service, friendly and helpful.

This has been my go to UPS store for a very long time. I think a couple of years ago it went under…read morenew management. The crabby lady who grumbled at everything is gone. Now there's a guy named Rozohn and he's awesome. Always helpful, polite and professional. I was there one time, waiting in line along with 4 other women and this blustery man came in and demanded to cut in front of everyone else because he just needed to pick up a package. He got really rude and obnoxious and was yelling at Rozohn, who never lost his cool. I on the other hand did not refrain from telling the guy off who left in a huff. But Rozohn never blinked. He just smiled at all of us and took care of business. Whatever I bring in whether Amazon return or UPS package or USPS mail, he's there to help.

Super friendly and helpful staff. Made me actually want to use them for shipping needs.read more

I've had a mailbox here for 1-2 years and used their shipping/packaging services as well. Always…read morehave had a great experience with the business and staff. 10/10 recommend

Heartland is the worst financial institution on the market. If you are looking to finance your…read morebusiness, please stay away from them! I leased an equipment with them every time I send my check in on time for some reason gets lost in the mail. This is happening every time, I am at my wits end, they do not offer on line banking either, nut the worse of it is they never answer my phone calls. It is a ghost company with no one to talk too. Please please stay away.

I got two product leases with this company last year. Unfortunately I am stock with them for…read moreanother 3 years. Such a bad company to do busienss with. My lease paymnets are due on the 10th of the month but my accountant comes to my office twice a month to cut checks, once on 25th of the month (for payments due on the first) and once on 11th of the month (for payents due on 15th). I asked Heartland to move the due dates to first of the month to make it more conveinienct. They said NO. So I started cutting them a check on the 25th and mailed them out on the first with the rest of the batch. This month I see a 10% late payment penalty on my statement. It is shocking since I have been mailing my payment 6-8 days early. I call to discuss it with them and the person in charge of the accounting tells me that my payment was not posted until the 18 of the month. I said how is that possible when I mailed it out on the first of the month? She had no explanation except saying that their organization is flowless and they post the checs on the same day. I said if that is the case then the post office must have taken 18 days to deliver teh check. I asked if they examin the postage stamp prior to charging late fee? Her response was that this is not thier responsibiity. Her tone was uncaring and indiferent. She refused to let me talk to her manager becasue she said they are in the process of being purchased and can not be disturbed. I highly recommend for people to stay away from this company.

Outstanding, these folks are great. I get copies for business all the time and have used all the…read morelocal copy shops. However, once I came here I have no need to go anywhere else. These guys are so friendly and helpful. They not only make the cookies they are willing to come out and help get the files sent from my computer. I highly recommend this family owned franchise... they continually show how much they care! It's so nice to see great customer service. It's getting rare to find these days. So, my hat is off to the UPS store staff.

They charged me $2 for two black & white, letter-size photo copies; plus another $1 for the white…read morecard stock. I did talk them down to a lower price; but after I paid that, then they wanted more. Very unprofessional. I used to like this place. Maybe the management changed?

Our organization, Golden Concert Choir, has been working with Matt and the crew at Store #1716 for…read moremany years. We have always had great experiences with all your employees; the service provided on our recent project the week of 4/24 -30/25 was exceptional! Matt provided above and beyond service to us when our graphics person who usually worked with Matt was hospitalized. He guided us through the process, improved the graphics of our printed Concert program, and delivered a great product, on time, for our event! Matt, Sally and I are indebted to you for all your hard work and professional assistance you provided us and our Choir. We look forward to working with you again for our December event! Sincerely, Glenn Cackovic Golden Concert Choir

Outstanding service and understanding in packing and shipping an antique rocking chair of…read moresentimental and family value. Bev went out of her way to take care with the item, explain how it would be packed, and went the extra mile to explain about the cost in shipping to Alaska so we understood all involved in the transaction. This is the second time we have felt the excellent customer service at this store. It is now our "go-to" for all shipping needs and can't recommend it more!

This business goes Above & Beyond with how they process your mail and with their amazing customer…read moreservice!!! Everyone that works here has an outstanding work ethic and genuinely care about all their customers! I refuse to get my mail anywhere else.

This shop used to be a wonderful and convenient alternative to the post office or FedEx/UPS. I…read morealways appreciated their services, along with the great selection of gifts, cards, unique knick-knacks, shipping boxes, and envelopes. The former owners and staff were consistently gracious and friendly. Unfortunately, the experience has changed significantly under the new ownership. The service feels mediocre at best, and the added charges--such as $2 to print a return label and another $2 just to use their tape to seal a small box unless you purchase a full roll--make customers feel nickel-and-dimed. For better service and a more customer-friendly experience, I'd recommend going to UPS or FedEx instead.