I needed to rent a moving truck on very short notice. I went to the Eagle Point U-Haul and…read morealthough I knew they were closed, I just wanted to check their hours so I could come back in the morning. The owner saw me and invited me in. He restarted the computer and helped me after hours. It turned out that he wasn't going to have the size truck I needed as soon as I would need it. Instead of sending me on my way he looked at other U-Haul inventories and booked one for me at another location. He wasn't going to make anything off of this transaction and it was after hours but he still gave a level of customer service that goes far beyond what is expected. A+ rating in my book!

Kelly from this Eagle Point location has always been Amazing with the job that she does..I've been…read moreusing their service instead of Post office, (in fact our local post office knows of Kelly and have sent me to her before), mainly because of Kelly. I have packages being mailed to other states and the recipients always comment on how well she packages the boxes. Nothing is ever broken. She wraps things lovely if there's such a thing , well believe me with Kelly there is such a thing as being packed lovel. We are truly grateful for Kelly, she always, always goes above and beyond!! And she does her job with a smile. I can't say enough about her, she's just amazing! Thank you Kelly for a job well done, and thank you for being you! Sincerely, Very satisfied custome. D.V.

Friendly, helpful service. I had an Amazon package to return. They were so helpful, took my…read morepackage with the label I had printed at home and said I was good. All within 5 minutes. Later that day I got a confirmation from Amazon that my return had been accepted. Love this place. Clean, organized, office supplies stocked and some of the cutest gifts ever.

I wanted to write a review about Lynn and the employees here. This place is so professional, and…read moreeveryone is always so kind and helpful--especially Lynn. She is absolutely a pleasure to work with, whether I'm talking with her on the phone or seeing her in person. She always goes above and beyond to help me get whatever I need mailed to me. She will check my mail, let me know what I've received, and make sure everything is handled smoothly. Lynn really does everything so well and makes the whole process easy. This is a great local business here in Medford, and I highly recommend them. Five stars all the way!

Went in with a QR code prepaid label. They scanned it and then told me I needed to pay $2 for them…read moreto print it. I left and will go to USPS tomorrow. BFFR UPS.

Medford Mailbox has been my go to! in n out each time. never been more than a few of us in at same…read moretime. today just me, Bob once again took good care of my needs. Helped me package n send the proper way for protection. Signature required at drop off. appreciated Bob suggested this. ty for awesome, quick n efficient stop as always

Bob Gurney handled my problem like a prince. I was distressed to discover I had forgotten my…read morehearing aids at a Medford hotel. He picked them up, packed them impeccably, and promptly shipped them to me. Bob earned my trust and my business. Highly recommend!

This place is beautifully staffed with smart, friendly, EFFICIENT people. It is very…read morewell-organized. They help me so fast my head spins -- and I float out with a BIG smile!!!

Package lost and not delivered. Package contained medication for my dog. He is suffering because…read moreUPS screwed up.

Competent But Off-Putting…read more I contacted SmartHelp for assistance with two specific tasks: to connect a new monitor and a new printer to my older desktop computer. Todd, from SmartHelp, does know his stuff, he is competent and took care of both of my asks. However, I found that Todd asked questions that I felt were not necessary. In addition I found his personal style and certain, what can only be described as business practices, too personal and thus off-putting. 1) As part of the job, Todd's first request was to input my personal information into his phone. I specifically found the requests for both my date of birth & my photo quite worrisome and unnecessary. 2) I found Todd's style of "up-selling" quite disconcerting. For example he said he wanted to take my laptop computer to his home to "set up properly." This, of course, would have presumably incurred a myriad of additional charges, none of which were discussed. He asked to take the laptop multiple times despite my repeated no's. 3) Without my permission Todd input my credit card information into his phone while I was out of the room! Unacceptable! In the end it felt to me that, beyond the requested tasks that were accomplished, I was also charged for his requests for my personal information, as well the time spent "up-selling." I found and consider these things to specifically be poor business practices. Be aware and be wary and further be prepared to say "no," i.e. don't let your guard down!

Todd took complete advantage of my wife and I. We wanted to extract photo files from the iPhone…read moreowned by our recently deceased son. He assured us that if anyone could extract photo files from our son's passcode-locked iPhone, he was the guy. It was clear, from the moment he started trying, that he was clueless. He started by asking us to give him some passcodes to try. This was a totally random approach, and I should have stopped the session right there since my wife and I had no idea what our son's passcode might be. When it was clear that this crazy approach was going down a hopeless rabbit trail, he switched to calling Apple customer service for help. After Todd spent maybe an hour on the phone with Apple customer service with little or nothing to show for it and with no further options available to us at the time, we parted company. But Todd inexplicably claimed we had made "progress" when we hadn't. And he was happy to take our money for the supposed two hours of "services" that he claimed he had provided. Needless to say, we never contacted Todd again. But hopefully we learned our lesson. We'll be more careful with the next consultant we might choose to work with.

I will always support the United States Post Office first I use priority Mail service and have been…read morecompletely satisfied

Try answering the phone! I have a package that says it was…read moredelivered and it's now day three and nobody seems to know where the package is. It's containing medical supplies and nobody seems to care about that either. Great job USPS.