The staff at this location have never been anything other than friendly and helpful for me…read more You are also to see how they box your items, if you ask them to perform that service. They do it well, and you can have the peace of mind knowing they do it well because you can see them do it. I have had an issue with an item that was damaged during delivery, but that's a problem with the delivery process - not the store. Even though it wasn't the store's fault, the management has been extremely accommodating in providing assistance in resolving the damage claim

False advertisement, I did my research before sending…read morepackages to this UPS Store. It said it was a UPS Access Point in the UPS website. According to the images I uploaded a UPS Access point is given to a store in order to make it more convenient for UPS shipping customers. When I got the confirmation that my package was delivered I proceeded to go pick it up. The lady who received me treated me as if I was stealing a service from them. Saying that they have to manually write the information of the package. Also she told me that "the owner had seen my name several times and that I HAD to get a PO Box from them". In the UPS Access Point website pictures I show it never says that a store has to charge for receiving packages. I understand that people need to make money and that a PO Box can help the owner get more of that. But If you are advertising that you are a UPS Access Point you should give the services listed. I was planning to use this office for my businesses and personal shipping, but I will prefer to send everything I have to Sierra Vista or have UPS come to my door. This is the reason businesses can't get their good start and ultimately close, a business needs to provide the services it lists and advertises even though sometimes it means writing stuff down manually. This is my first Google Review and I am saddened that is not a good one, I was really pleased when I saw that a UPS store was going to open in Douglas. Too bad the outcome was not the desired one. I will be presenting a formal complaint with UPS and hopefully for any new customers UPS Access Point services will be there and will not be charged a PO Box fee. But as a customer I will never be back there. I hope the owner/operator sees the pictures and has the time to answer me back with an explanation of why he/she lists services that are not provided.

thank you so much, Leslie for helping means the world to me! Highly recommend Leslie and ship…read moreArizona if anybody decides to use her service!

They charged me to drop off an Amazon return it was packaged & ready to go with a prepaid label…read more They said Amazon doesn't pay them to include packages in their daily UPS pick up & they had a snotty attitude. I have receipts.

Had a return today at The UPS Store on 956 E Fry Blvd and I learned something new. How to do my own…read morereturn fast, it was so easy thanks to Mitzi She greeted me right away, she's was nice and so friendly. Two thumbs up

Very stressful experience being yelled at about taping it. The lable works good enough in a plastic…read morebag. Wish they would stop staring at you when you come in and drop off at the self service center. They stand around with nothing to do but irritate me.

my brother passed away and I needed to get a wooden ship that was handmade by our great uncle from…read moreAz. to NY. I went to Pak Mail and was told it could be done. Robert did an amazing job of planning it out so the ship would arrive unscathed and it did! I'm sure I drove him a bit crazy during the process but he was patient and explained everything he was doing. I thank him.

There's "adequate packing," and then there's incredible, more-professional-than-professional…read morepacking. Had an antique framed map shipped, and holy cow. You could have dropped the box from the top of a skyscraper and the thing would have survived unscathed. (Possibly slightly exaggerated... but not much!) You might consider it a con, but it took a good bit of effort to get through the multiple layers of protection to get to the framed map inside. I'm not easily impressed, trust me, but this really showed a level of care for what they do that you just don't see anymore. Big thumbs up!

Amanda was very helpful and thorough. I was very impressed with her expeditious and knowledgeable…read moreservice

They are very helpful always. No complaints on my side. Whatever you want to send or buy there,…read morethey'll sure can help. No question about it. They are wonderful people.

My father passed away and the next day I brought in a 123 year old antique portrait of my…read moregrandfather to be packed and shipped to my home in Maryland. Along with feel grief I was very nervous about this antique arriving safely. It obviously had sentimental value to me but as a historical piece, it was important to me to preserve it. The manager packed it himself and he did an absolutely amazing job. It arrived perfectly. I was worried the old glass would break, but nope! It arrived without a scratch and I am grateful.

Went to get a passport photo and was told that they did not do them after 1pm on Saturday. The on…read moreduty manager was extremely rude and I will not go back to this location again

This store has hired fake google reviews and attempts to gaslight in the replies because it's so…read morebad. The owner, Aaron, is a real piece of work. He is intentionally hostile and unhelpful, while eating a crap-eating-grin. Clearly someone that has never been punched in the face. Take your packages anywhere else. UPS stores are franchises and deciding to drive to the guy that isn't an asshole is free, and can put people like this out of business. Good experiences with all of the employees here, always. The owner is just a horrible person.

Update: After…read moremultiple calls with UPS trying to fix this, I received little to no guidance. I repeatedly asked what was required to move the shipment forward and was only told to "fill out a commercial invoice," without any clear explanation of what information was actually needed. This was a shipment to a business in Mexico, which requires proper documentation, including a commercial invoice and complete recipient details. None of this was handled or explained at the time of shipment. The bigger issue remains the same: this package should never have been accepted or sent internationally without the required documentation in the first place. That failure at the counter is what caused the shipment to be delayed, rejected, and ultimately returned. As a result, I lost $144 and valuable time on a time-sensitive project. Very disappointing experience. "I will also be filing a formal complaint."

Very rude and unhelpful employees. The girl was the worst, she seemed like she didn't even want to…read morebe at work then left to get coffee while I was asking for help. I didn't know what I needed to do and that was a burden to them. Then the guy told another customer behind me that he will help him first because I would take longer. After all that, they sent me away and told me to go to Postnet because they couldn't help me. I would recommend going to Postnet first anyway. Way nicer employees. I will drive the extra 20 minutes to go to the post office on 22nd next time. I will not be returning to the Colossal Cave location ever again.

Absolutely the most useless service I have ever received Or shall say not received. How can you be…read moreso awful ? They said they rang the doorbell and nobody answered and that they left the notice in the mailbox. Nope the idiots hadn't e been to our neighborhood yet the notice was in the mailbox the next morning with the regular mail. The box says live animal it was supposed to be here Wednesday at the latest well its Sunday now.