The staff at this location have never been anything other than friendly and helpful for me…read more You are also to see how they box your items, if you ask them to perform that service. They do it well, and you can have the peace of mind knowing they do it well because you can see them do it. I have had an issue with an item that was damaged during delivery, but that's a problem with the delivery process - not the store. Even though it wasn't the store's fault, the management has been extremely accommodating in providing assistance in resolving the damage claim

AWEFUL! RUDE! PREJUDICE & RACIST, EXTREMELY BIAS!! DON'T…read moreDESERVE ANY "STARS" Terrible, terrible customer service. If you are not one of them, DON'T waste your time, they favor their own, forget it!!!! The "lady" in there is very unprofessional. If you ever need a manager they are never available either. I had heard bad things about this office but didn't believe it until I experienced it for myself. They get away with it because they know they can because there is NO OTHER place close by. AVOID the Douglas STORE!!! READ THE OTHER REVIEWS.

Today I had the opportunity to meet with Leslie from Ship Arizona. What an amazing person she is…read more Immediately acknowledged me and let me know she needed to finish with another customer. Very organized shop and so many different services are offered. I had a package received for a prior neighbor that needed to be shipped to her. She looked at the label and said oh, this is USPS. I explained they don't forward Packages. She then looked further at the labels and saw the package originated with UPS and said she would take it in and talk with her driver, Frank to see if a new label could be created with the new address. I left my information with her. She called me a short time later and let me know Frank had the package and would get it relabeled for the new address. No charge. Outstanding service and I will be using SHIP Arizona for all my shipping needs. Thanks Leslie!

They charged me to drop off an Amazon return it was packaged & ready to go with a prepaid label…read more They said Amazon doesn't pay them to include packages in their daily UPS pick up & they had a snotty attitude. I have receipts.

I recently needed to fax a copy of my driver's license to apply for a copy of my birth…read morecertificate. I also needed another document scanned and emailed to a lawyer. I was able to get both done quickly at this location. I cost me less than $5. My receipt is proof of the transactions, so if either business says they did not receive the copies, UPS would honor the receipt and resend the documents. I also went here several years ago to redo my fingerprint card, which I needed for my employment. The office is small. There are two lines that move quickly. Afterwards you can enjoy the deli next door in the grocery store.

Had a return today at The UPS Store on 956 E Fry Blvd and I learned something new. How to do my own…read morereturn fast, it was so easy thanks to Mitzi She greeted me right away, she's was nice and so friendly. Two thumbs up

my brother passed away and I needed to get a wooden ship that was handmade by our great uncle from…read moreAz. to NY. I went to Pak Mail and was told it could be done. Robert did an amazing job of planning it out so the ship would arrive unscathed and it did! I'm sure I drove him a bit crazy during the process but he was patient and explained everything he was doing. I thank him.

There's "adequate packing," and then there's incredible, more-professional-than-professional…read morepacking. Had an antique framed map shipped, and holy cow. You could have dropped the box from the top of a skyscraper and the thing would have survived unscathed. (Possibly slightly exaggerated... but not much!) You might consider it a con, but it took a good bit of effort to get through the multiple layers of protection to get to the framed map inside. I'm not easily impressed, trust me, but this really showed a level of care for what they do that you just don't see anymore. Big thumbs up!

Amanda was very helpful and thorough. I was very impressed with her expeditious and knowledgeable…read moreservice

They are very helpful always. No complaints on my side. Whatever you want to send or buy there,…read morethey'll sure can help. No question about it. They are wonderful people.

My father passed away and the next day I brought in a 123 year old antique portrait of my…read moregrandfather to be packed and shipped to my home in Maryland. Along with feel grief I was very nervous about this antique arriving safely. It obviously had sentimental value to me but as a historical piece, it was important to me to preserve it. The manager packed it himself and he did an absolutely amazing job. It arrived perfectly. I was worried the old glass would break, but nope! It arrived without a scratch and I am grateful.

Went to get a passport photo and was told that they did not do them after 1pm on Saturday. The on…read moreduty manager was extremely rude and I will not go back to this location again

So glad I found this mailing center! What makes this place stand out from other UPS Mailboxes is…read morethat the environment is very kind and welcoming. Jared is quite a funny guy, he makes an effort to remember people and also, as a mailbox customer, it made a HUGE difference that they will hold your received packages without charge until you are able to pick up. Highly recommend this location!

This store has hired fake google reviews and attempts to gaslight in the replies because it's so…read morebad. The owner, Aaron, is a real piece of work. He is intentionally hostile and unhelpful, while eating a crap-eating-grin. Clearly someone that has never been punched in the face. Take your packages anywhere else. UPS stores are franchises and deciding to drive to the guy that isn't an asshole is free, and can put people like this out of business. Good experiences with all of the employees here, always. The owner is just a horrible person.

Very rude and unhelpful employees. The girl was the worst, she seemed like she didn't even want to…read morebe at work then left to get coffee while I was asking for help. I didn't know what I needed to do and that was a burden to them. Then the guy told another customer behind me that he will help him first because I would take longer. After all that, they sent me away and told me to go to Postnet because they couldn't help me. I would recommend going to Postnet first anyway. Way nicer employees. I will drive the extra 20 minutes to go to the post office on 22nd next time. I will not be returning to the Colossal Cave location ever again.

Absolutely the most useless service I have ever received Or shall say not received. How can you be…read moreso awful ? They said they rang the doorbell and nobody answered and that they left the notice in the mailbox. Nope the idiots hadn't e been to our neighborhood yet the notice was in the mailbox the next morning with the regular mail. The box says live animal it was supposed to be here Wednesday at the latest well its Sunday now.