These guys have been sending my mail to the wrong address for a DECADE. Good luck talking to…read moreanyone. The few times I have managed to talk to a person have been absolutely useless. At this point I am going to stop ordering and buying things. Who needs Things anyway?

Your voice mailbox is full. Trying to contact the Postmaster for package pickup issues at our…read morebusiness location in West Chester PA (previously we were served by the Airport Rd post office). We were told Wayne office would take care of our package pickup daily. You guys have ignored us for the last 3 months. Even after we manually go online to schedule pickup, nobody shows up. We have a small business in West Chester PA and ship nationwide and have never such a massive issue with package pickup until recently, and none of the post offices around here is taking responsibility.

Rob & the other workeds are so patient & helpful! They go above and beyond. No other post office in…read morethe area offere exceptional service like Paoli does. Never an issue and the most kindest helpful people! Thank you Paoli USPS for always making it a seamless experience!

I see so many complaints about this location and I'm really puzzled as to why. I think most post…read moreoffices are good unless you don't know what you want (ie don't know how you want to ship something, don't have item boxes/wrapped, want to look through every stamp style available for purchase). People that expect them to tape up their packages for free are living in a pipe dream. Most post offices do have supplies but they are available for purchase. (The cost of being unprepared) I went around 2 today and they had about 4 people ahead of me in line. Although there was only one woman working, the line moved quickly. I had prepaid packages so I'm generally in and out. The woman working was pleasant as well. It's not a huge post office but it does it's job.

Passport Service Office…read more They have the rudest most unhelpful person working there to run the passport office. Yes, we were 10 minutes late however her lack of any iota of customer service was shocking for such a nice library and other very lovely librarians. This lady could not answer any questions in regard to the form and made no effort to be helpful in any way. She kicked us out 20minutes later as appointments are apparently only 30 minutes on the dot. It is also $35 processing fee per person applying, I guess that's the price for extra rudeness.

Called on a Thursday afternoon to see if I could come in for a Passport photo and application…read moreprocessing. They were able to accommodate my last minute request and took me on Friday morning. My appointment was for 10:30 and I was in and out in less than 10 minutes. Everything was very straightforward and the processing fee was $35 and the library charges another $10 for the photo. I highly recommend coming to the library over waiting at the post office! Everyone is very friendly and accommodating!

I just had a wildly bad experience at this location. I brought in a Happy Return, and I have a lot…read moreof experience using this service at UPS Stores, Staples, and Ulta. Sometimes the scanning of each item works, but in my experience, it often does not and the clerk reviews the return to check off the items manually. At this location, the clerk scanned the first item, but the second didn't go through. He said it wasn't on the return, and I said, "Oh, all of them should be on there." From there, he started yelling at me, to the point that I had to ask him, "Why are you speaking to me this way?" more than once. He was yelling that if he took the items, I wouldn't get the refund for them. I tried to explain that this was a common occurrence and that there was a way to review all of the items on the return, but he would not listen at all. I said that I would just take them somewhere else to return them, and he continued to harass me until I walked out the door. It was like he went from 0 to 100 over truly a very small issue, and I will never go back to this location because of it. By the way, I went to another location down the street, and no issue at all doing the return for all of my items.

Save some money and ship United States Postal Service (USPS) GROUND ADVANTAGE at the post office…read morenear by at 1000 West Valley Road, Wayne PA 19087. My package was 17% less using USPS for the same ground shipping service. The UPS Store is the more expensive option with no value add. Only a fool wastes money at the UPS Store. Plus the longer waiting lines.

I've used this courier service once and it was a nightmare. Communication wasn't bad, but then…read morethis company just didn't deliver. Literally, they didn't deliver my package. We set up a four hour window, I took off from work, and then I sat at home for four hours. The person, I think the Manager, I was communicating with, went away on vacation and my package never was scheduled. I think... That's what I was told. This place was a few miles from my house, so I went over there that night to pick it up. Sadly, this company ruined a monthly service I was trying to schedule, because I just don't trust this company to value or respect my time.

If I could give a half star I would. They are completely uncoordinated, they're dispatch can't get…read morea address right even after you type and send them a address. They can't get in contact with there drivers. They are completely incompetent and I will never work with them again.

I always give my husband my USPS and UPS returns, but he often ends up driving around with the…read morepackages in his car. On one such occasion I happened to be in the vehicle with him when we drove past My Mailbox Store. On a whim I told him to stop so that I could see if they'd take my packages. Lo and behold, they do! This is your one-stop-shop for dropping off all your USPS, FedEx, or UPS returns or packages. They also have the resources to pack and ship things on your behalf. It really couldn't have been easier, and the associate was super friendly. This is a very convenient place!

The print job that was priceless!…read more I've frequented this store a few times over the past five years. Every time they have been a life saver. Today was no different. I was sitting in LabCorp and when I was called to show my paperwork they wouldn't look at it because it was on my phone. She promptly suggested I go here (2 store fronts down) because copies would be 10 cents. I did and this has made all the difference. Need to mail ANYTHING out? Need copies or something printed out quickly? I highly recommend going here!

Would give 0 out of 5 if possible. Was overseas but home for 3rd delivery. I was not even phoned…read moreabout it though I saw van. Driver left in a hurry. They returned my packages to sender. Doreen assured me it would be sent the next day then told me she did not know where package was! Driver didn't even come up to my apartment unit saying it's my complex rule which is not true. They are not even aware of notifications on their system..Fedex is soooooo much better. Deplorable customer service

Really great team of employees here. They are friendly, helpful, and efficient with all shipping…read moreneeds, even when you can tell they're very busy (with packages stacked to the sky). My only complaint is with UPS corporate making it hard / expensive to print documents. USB devices are the cheapest path, but that's so 2012! UPS charges a fortune to email documents to print or print from their PC. I recommend the FedEx on Lancaster for all printing needs.