The only reason we continue to use the FedEx Ship Center in Eatontown is because, quite frankly,…read moreit's the closest one to us. That's where the convenience ends, though. As an Elite Yelper, I try to give grace when it's warranted -- but this place has tested my patience more times than I can count. If you're looking for consistency, professionalism, or even a basic sense of urgency, you may want to brace yourself. The staff here are a rotating cast of personalities and procedures. One day, I'm greeted by a helpful woman who gets my package processed in five minutes flat -- friendly, efficient, and exactly what you'd expect from a major shipping company. Then the next day, I'll run into someone else who suddenly needs to weigh, measure, remeasure, question every label, and type at a glacial pace, all while barely acknowledging my presence. It's not that they're rude -- it's more that they seem either overwhelmed or uninterested. And that inconsistency is maddening. I shouldn't have to guess what kind of experience I'm going to get based on who's working that day. A shipping center should have systems and procedures that don't change based on who's behind the counter. The parking lot is small and chaotic, especially during busy hours. There's little to no signage to guide customers, and if you're unfamiliar with the layout, it's easy to walk into the wrong entrance or get in the way of the loading zone. On the upside, they usually have shipping supplies in stock, and they haven't lost a package yet (knock on wood). But that's the bare minimum of what I expect from a place like this. If you're in a pinch and don't have another option nearby, this place will do. But don't come here expecting a seamless experience. Bring your patience -- and maybe some snacks -- just in case. Pro tip: If you find an employee who's actually helpful, try to remember their name and time shift. It might be your only hope for a quick visit.

What could improve?? Literally everything. Let's start with the fact that there's a package on my…read moreporch for days that is not mine, is damaged, and is STILL not picked up from these idiots. How hard is it to pick up a package that YOU INCORRECTLY DELIVERED!!!!

Brian & Johnson is very helpful . If you need someone with patients (Brian & Johnson) is your guy…read more very understanding and they'll do their best to get what you want or are looking for. Thank you so much for everything!!! -Ronald

Great alternative to Home Depot. The staff is friendly and helpful and the facility is constantly…read morebeing updated to help contractors and home owners get the supplies they need.

I just had a big problem with my label on a box I want to…read morethank Aron for helping me and making sure that my package was shipped he fixed the label for me and I am so grateful! Thank you so much

Great FedEx office location. Self service drop off if your…read morepackage is labeled and ready to go, you scan the package and receive a receipt quickly. Large parking lot with free parking.

I just want to say that I have been a customer with the Shrewsbury UPS Store for many years and…read morerent 2 PO Boxes as well as return packages quite often. There are 3 employees that do an amazing job...Emily, EJ and Dominick. They go above and beyond to be helpful, polite, friendly and respectful! EJ is always so sweet and greets everyone that walks into the Store with a big hello, how can I help you and have a great day when you leave. Emily is a sweetheart and has such a calm personality and has great customer service skills, a true leader. Dominick has such a nice easygoing personality and is extremely helpful, they all work really well together and keep the store running smooth, they are a great Team!!

If I could give zero stars, I would. Condescending, arrogant, charged to put 2 pieces of tape on…read moremy box and then 3.00 to print the label. They insisted a few pieces wouldn't hold box and wanted to charge me 10.00 a roll. I told them I'd be leaving a review. The black guy behind counter muttered something to me, the Hindu men were rude. Never again!

Great place, very friendly people. Joe was a great guy, fixed both of my watches very quickly and…read morewas overall a friendly person. If you need your watch fixed go here!

I've been a client for a few years and I just wanted to say the personnel are so friendly and…read moreunderstanding... I recommend any one in need this is the place to go . Linda T

Delivery of my package (needed for my BUSINESS) was attempted Friday 4/17/26. I pulled into my…read moredriveway, saw the tag on my door, AND saw the UPS trump 2 houses down. I frantically waved, but driver wouldn't come back. I called UPS and somehow got the delivery rescheduled for later that day, but requested after I got back from a medical appointment. Driver came back earlier than requested (before I got back), and left an "annoyed" note ... UPS online updated the next attempt for Saturday. Never showed up. Then for Monday. Never showed up ... by Monday night, there was NO STATUS, and despite over a dozen calls including to supervisors, my package still can't be located ... are they kidding? ... Now it's Wednesday 7pm ... If that wasn't enough, ANOTHER package (for my business) was scheduled for 3:15-5:15 TODAY ... AGAIN, it was a no-show ... Actually, I don't blame the drivers, nor phone staff ... I blame CAROL TOME, the CEO of UPS for massively cutting staff, and negatively affecting customers ... Why should someone being paid $24.1M a year, with a 2023 CEO-to-median worker pay ratio of 436-to-1 care about her customers? ... She's only interested in profits and the opinions of investors ...

If I could give 0 stars I would. My pkg arrived at the…read moreprocessing facility at 9:50am & at 10 am it states due to emergency situation or severe weather (it is only raining) your pkg will be reschedule. 11 hours later no rescheduled date or time. Do not take the option for a callback as it stated 25 minutes to callback. Over a hour later I had to call and wait almost half an hour for an agent to say There is no reason eht it was delayed and give it till 20 am tomorrow for an update. I am sure Zi will have to call again and get the run around

I am handicapped, so rely on drop off laundry services. Was in dire straits post surgery - could…read morenot lift hampers to bring to my usual place, so used Laundry Bros on recommendation from neighbor who uses pickup service. Pickup and return were on time, website and scheduling was easy. Price was reasonable. Otherwise, ARGH! At least 25% of my clothes were still damp. At least 3 hand towels were missing. 4 socks were missing. Half the clothes were inside out. And the shirts that weren't inside out, were folded front side in. When shirts are folded with the front inside, hidden, it's impossible to tell which shirt is which. The design, or different neckline or whatever isn't visible! To be fair, a bunch of places do this and I don't understand it! It's TERRIBLE! And I DID NOT GET A RECEIPT. I had been looking to change my regular place, but it definitely won't be Laundry Bros!

Very nice services there's this young lady I believe she's new she's very friendly with customers…read morewe went to leave our clothes & picked up the clothes was very nice folded I recommend this place , very reliable and fast services.