The regulars are awesome but when you have these new idiots they need TRAINING!!! How hard is it to…read morenot leave a box in the rain, on the wet ground? Yes cause whatever someone has inside they don't care, just toss and run. The usual mail person at least puts them in plastic or something decently respectful along with a knock/ring our things got delivered.

Booked a passport appointment online (because you can't call them.) for today, took our daughter…read moredown to the post office and were told there's no one available to do passports this week. Then why in the hell did your system state that there were appointments available. If you can't handle the job, let it go. Now, we may not get her passport in time. Called USPS on the only number available, on hold for 33 minutes only to be told, "that's just the way it is ma'am." Y'all suck. Remember; friendliness and courtesy work both ways.

This building is clean and well lit. It has the materials needed to meet your shipping and mailing…read moreneeds. They definitely need more help up front. On my visits it has just been one person. They have been really friendly, but the wait time is undesirable. The parking lot is a little tricky, and has a blind spot as you are trying to pull out. It's a do not enter sign that blocks your view. They should move it. I will keep using this location because it is close to where I'm staying

Lousy service, unfortunately we have no choice. We live in the Taylor/Rehobeth area. Mail more…read moreoften than not runs after 6pm, I have seen the carrier deliver mail here as late as 9pm! Several times per week they truck stops, then has to back up and hit houses again due to mail they missed putting in boxes. Things get marked "delivered" when they aren't. Packages, don't get us started. The mail will be put in our boxes, and if we are expecting a package (Informed Delivery tells us), it doesn't get delivered until the next day, or someone comes by late and puts it on the porch. Recently a letter arrived wet, TWO DAYS after it rained. Going to the main branch, pretty much all we have, means long lines and grouchy staff. A man at the main post office in town told a neighbor "if she didn't like it, she could buy a PO Box." This part of Dothan is expanding but instead of putting a small satellite post office here to help, we're getting another Dollar store. If you're moving here, be aware that you'll be pretty unhappy with mail service.

Pedro was professional, kind, and efficient. Excellent customer service today! Thank you!!!read more

Update: the Shipper did submit a claim and it was quickly paid. Thank you, UPS Store for expediting…read morethe claim! The item is still damaged but am happy with this Store's response. I have used this store in the past with great success. On 8/1/24, a family member ("Shipper") took a valuable family heirloom to the store for packing and shipping. Both the Shipper and I live out of state. When the box was delivered, the item was severely damaged - crushed. I know the Shipper emphasized the item's importance and the need for it to be a "project" in packing. Yes, it has a declared value. When we attempt to call the store, the phone rolls to VM and its inbox is full. We now have 2 days before the declared-value insurance expires. It's just not right at all. Maybe someone at the store will see this unhappy remark and make it right in the allotted time frame. If so, I will gladly remove this negative comment.

Was given the tel number to talk to someone locally by the 800 number…read more No answer yesterday. Rang 30 minutes. Same thing this morning.

No one answers phone. Only 1-2 ppl ever there. Several times our carrier skips houses. Often mail…read morearrives after 7pm.

If this is the one in Newton, customer service is AMAZING!!!! The lady in the office is sooo…read morefriendly and super helpful. She helped me save money on sending a package and it was not something she had to help me do but she did!! She tapped up my used envelope to save me a lil cash!!

I have a horror story with the Troy Alabama Post Office. Tried mailing cards to my daughter using…read morean express mail envelope. It was filled out correctly but the clerk was all bent out of shape that I was paying more for using the express envelope rather than the flat rate one. She said it was $28 for the flat rate envelop and $37 for the Express one. I said I did not care how much it was but she kept going on about it so I went and got the flat rate envelope and an address slip, sat down and filled it out and got back in line. While in line there was a tape dispenser on the table and I used it to seal the envelope since they frequently tear open before reaching destination. This time the lady said in a loud rude voice that I used the wring tape (express instead of priority) and the address slip was also had the same issue. I told her that was the only tape available and there were non priority address slips available either but she would not listen. She could have easily covered the tape with the correct tape and. marked thru "express" on the slip but I guess their minds don't think that way. Instead I am told I would have to do it again. I looked at the line and decided I had enough. There is a UPS store across the street so I left the Post Office and went there. Walking in the UPS Store I felt like the entire atmosphere changed. Instead of a long line of frustrated customers being service by two slow moving grumpy postal workers I was greeted by an empty line and three smiling professional workers ready to help me. I explained what I just went thru and the were attentive and not once did they interrupt me or speak in a rode and condescending way. I wound up with a cost of $40.02 and the clerk dug two pennies out of a drawer, making it an even $40. Its scheduled to be delivered in 3 days and I have much more confidence it will be delivered and on time than I would have with the post office. That makes the additional $12 worth every penny! In fact I will never use the post office again.

Convenient and full service post office with dependable days open and hours open. The attendants…read morewere helpful and provided several options that saved me money. Plenty of parking and easier to get in and out than any of the beach post offices on 30a.

Service was quick. I was glad to find this place near the coffeeshop I was at in Santa Rosa Beach…read moreto drop off my letters.

They need more people working here in opening hours helping customers. The store itself needs to be…read morecleaned. The trash bin was broken with a tacky handwritten sign. The one lady Priscilla was friendly but firm. She kept directing customers to use the kiosk. The costs for mailing is getting ridiculously high! My service request was a simple return, completed efficiently.

Mail carrier has left outgoing mail in the box at least three times. He seems to think he doesn't…read morehave to stop to get it if we're not receiving any mail that day.

I got the cutest postcards from this post office for 36 cents each. This was the first post office…read moreI encountered on my trip to Defuniak Springs. Staff is friendly, and service is quick.

Y'all keep returning back my packages and it's very irritating. I've done everything in the book to…read morejust have it shipped.