Since they have started trying to do everything electronically (with you doing most of what you…read morestill pay them for), the customer service SUCKS. Recently it took my wife and I nearly four months of going back and forth to TWO DIFFERENT Post offices in two different states, doing exactly the same thing repeatedly only to be told we had to go to the post office again and prove who we were, just to get our address changed. Who knows how much mail was lost! By the time we finally got it straightened out, it was time to start over because we were moving back to our home state for a few months. When I tried to renew our post office box, at one time I had more than $260 pending (so not available) on my bank account, and their system was still showing I had to renew my box. I finally gave up and sent a cashier's check certified mail. Still do not know if they got it. Trying to talk to customer service just gets you referred to the electronic system. Time for some CUSTOMER SERVICE.

Where do I even start? How about with I have been going to this post office for a couple of years…read morenow and they are consistently failing to deliver packages on time, both in AND out of the post office. After holding your mail hostage for more days than they should be because they "are short staffed" (which hurts all of us, but is not our fault) claiming they "haven't gotten to it yet, come back later today or tomorrow" they won't hesitate to give you late slips without including how many days they've held your mail in the back before putting it in your box and marking it as late and then threatening to send it back. After asking them if they counted the days they held our mail in the back before handing out late slips, I was told by the older lady with the longer greyish-white hair that "that isn't our fault, it's federal." Riiight... Only 2-3 people ever working the entire place at a time, they are short staffed ALL THE TIME and the same older lady with the longer greyish-white hair will patronize you every chance she can get instead of owning up to them making 99.9% of the mistakes they constantly make, probably because she is miserable and/or hates her job. They wonder why people like me come in upset all the time, maybe it's because they haven't apologized or even owned up even ONCE for any mistake they've made thus far? That they can't ever seem to do their jobs correctly? It's always US, the customers, who are the idiots! I have had issues NUMEROUS times with them having packages in the back that were delivered for me just sit there until I bring in a tracking number (they are so lazy about that and won't even check unless you bring in a tracking number), I have had the wrong mail put in my box and have had to drive back more than once, I have had mail delivered with no slips put in my box just sit in the back until I ask about it and I have been given keys for the parcel boxes that have no numbers on them matching the key because "they fell off" and when asking the same older lady with the greyish-white hair I've been dealing with to help me, she promptly goes over to the boxes and points at the numbers like I'm an idiot telling me "Here are the numbers, ma'am, right here." Are you kidding me??? Of course I've done this before, but the box I was looking for had no numbers along with at least a handful of other boxes that were numberless because the place is shit and they had fallen off and I guess she had mistaken me as a mind-reader. She tried to make it out like I'm the idiot, like I've never picked up mail with a key before in the 2 years I've been renting a box and should have known the top box was #25 when none of the boxes are in order and just all randomly numbered. If I could insert an eyeroll here, I would. There is always something they have to do first before they can help you, too! "If you'll just wait a second, I have to help this person who was behind you first" or "If you could just stand over here a second, I'll get to you in a second, I have to do this first." Pink slips left have no names on them for people staying at RV parks. They check the "delivered" box when packages remain sitting at the post office and they don't even try to deliver them half the time, this has happened too many times to count so far and I expect it will happen again. They pick and choose what gets delivered and what gets sent back. Was told by an employee I AM THE ONE responsible to come to the counter and ask if I am expecting anything, which isn't the way it is supposed to be. Long review short, I highly suggest not wasting time at this place unless you want to be disappointed to death. Even after letting the Postmaster know what's up, she has failed to do anything about anything. I'm very close to renting a box over 1+ hour away instead of 2 minutes down the street because of how incompetent people are at their jobs here. Run away as fast as you can unless you're dropping off a letter, you'll thank me later. Don't even think about using this post office during Christmas, either unless you want to lose precious time.

Having dealt with Post Offices from North Carolina to California and Michigan to Texas, I can say…read morethis is without a doubt one of the best. Always willing to go the extra mile and excellent at finding solutions to problems that arise, the Alamosa Post Office has made my shipping experiences improve be greatly.

I purchase an overnight delivery on Monday January 13, 2025 which was a cashiers check for my…read moredaughter in Florida. It did not arrive the next day so when my daughter still did not have it on the third day I called the Alamosa, Colorado Post Office to check and see about the package. The Postal Worker Maria was the best help through the process of finding out what happened to the package and keeping me and my daughter informed fully until the package was safely in my daughters hands. Her caring and dedication to calling us back and keeping us informed was greatly appreciated and helped ease any anxiety that we both had regarding the package. Thank you Maria for all of you help and dedication to excellent customer service.

It's a small simple post office that's on the National Historic Landmarks, something to be proud…read moreof. Rarely are they busy so it's almost always a good thing to be able to get in and out quickly. I've only worked with two different staff and both have been friendly and courteous. I've only gone in to pick up mail and they have a good efficient system in place to find your package or mail quickly. Recommended? Yes if your in town and need to stop by the post office. If not, stop in and check out the small collectables from the Pioneer Museum.

What a wonderful surprise!! This post office was fast friendly knowledgeable and helped us get our…read morepassport quickly.

This is a review for a postal clerk named Matthew, who works at the post office in Crested Butte…read more I was supposed to be receiving forwarded mail from my home address in Arizona, but none was arriving. After contacting the post office in Arizona, with no luck, I contacted the post office in Crested Butte and spoke with Matthew. He looked into the situation personally. Thank you Matthew.

They're not going to have anything you need, won't let you use their tape, pens, etc so make sure…read moreyour package is bubble wrapped, sealed, and ready to go before coming here.

Friendly employees. And very long wait times for picking up packages/sending out packages…read more Every-time I'm here, it's always at least an hour wait! Packages should be delivered to my mailing address , not the post office where it's an hour+ wait. They need more than one employee working at the desks.

Post Office is a disaster! I've had had 4 packages lost/misplaced in 6 months. Also they have…read moreshoved things into my box so tightly I couldn't pull them out. Lines are typically long. I wrote the Post Master giving my thoughts and never heard back (no surprise). Only good thing is the people working the counter are very pleasant.

The delivery lady that delivers by mojos never delivers my package. Even with a requested…read moresignature. She's to f***ing lazy to do her job. EVERY time I use USPS my packages are NEVER delivered if a signature is requested. Fire her already.

They NEVER answer the phones, rude workers, just absolute mess with everything not too mention THEY…read moreNEVER DELIVER PACKAGES AT OUR HOUSE CORRECTLY!! Like I understand it is not an easy job but at least TRIPLE check the address on the house AND the label on the packages, honestly hate going up and down the street asking the neighbors if my package got my delivered too their house or when I call the post office and they don't answer than it's an even bigger issue. THAN when they do deliver our mail box isn't closed and if they drop packages off at the front gate (very rare) than they don't put them inside the gate and packages have been ruined because it's either raining or snowing and we aren't home to quickly take them inside. Just doesn't make sense as too why this keeps constantly happening. Horrible service, absolute horrible and WE LIVE IN A SMALL TOWN!! Pathetic.

should offer a zero star Absolutely horrible - lose…read morepackages, say mailbox full when I AM STANDING RIGHT THERE WITH AN EMPTY MAILBOX WATCHING THEM DRIVE BY Don't answer the phone, late with mail and one of them drive TOO FAST on my dirt road!!!

The clerk tried to over charge me as he added an extra 3" to the Length, and height, and width of…read moremy package and then charged an extra $22. Watch them measure and make sure it matches the dimensions of your package. The guy was so arrogant . I told him I already measured it. He refused to re-measure it. I took my package home and called the post office, the supervisor asked him what happened and he said he couldn't remember 10 min later. He got caught in a lie. When I went to the post office I was fine. I left angry, I didn't want to be angry. I had to make a second trip and that was horrible too. I don't need the stress = cortisol = the clerk is making me sick.

Okay....I am updating my earlier rather scathing review of Sept 26 2025 as things have noticeably…read moreimproved. I'm not sure what's changed but service has gotten much better. I hope it continues. Whatever has changed to improve things please keep it up...I appreciate it.

Drove over an hour there to pick up a package shipped there. Closed from 12:30 to 3:30 ???…read more On a positive note, they are hiring! Let's hope they find the help they need, and we need.

Amazing! Helped me in my rush situation and I am so grateful to have this fantastic service in…read moreSalida. Extremely helpful and a pleasant experience.

When mailing my package, I was shown on the screen by Kenny that the shipping was $23, but when…read morepaying the cost was suddenly $26+ ??? I was magically charged an extra $3, contrary to what I was shown. I didn't notice this till after I payed. Also, what a ripoff to charge customers a 4% extra fee when using credit or debit cards. I'd expect that from a thrift or pawn shop, but from a shipper that uses USPS, UPS and Fedex? What a joke. There's a first and last time for everything. This was the last time I'll use this 'service'. If you go here bring cash, and keep an eye on the transaction... or just use the post office.