I left a review on Tuesday, March 24th. It has been removed. I didn't think that would be allowed…read more You can see my name but the review is not available. Hailey was exceedingly rude from the start. I needed to ship a bracelet and asked which service would be the least expensive. Her nasty reply was, "I can't choose the service for you. " I said, "Fine but if you could give me an idea of the rates I could choose. ". Her answer (again nasty) was : "They're all within a few dollars". So I never did get an answer to my question. Then I asked about insuring the package for the value. Again nasty: "Go back where you bought it; they'll probably do it. ". I explained that I work for the company where I bought it. They do not. Then (nasty) she said, "Go to a pawn shop. "To my knowledge they do not do that. So I also question her knowledge. At that point I said I would go elsewhere. Hailey said, "You're really rude. ". Now I'd had enough so I said, "That's the pot calling the kettle black. ". On my way out Hailey said (very sarcastically), "Have a nice day. I love you. " I have used Omni for more years than I can remember and I was always pleased with the service (Erin)...until now. I will not be back, at least as long as Hailey is there. If this review is removed again I'm calling the owner. I'll get his name from a former employee.

Rude and obnoxious woman behind the counter. She assumed that since my wife was from NY that she…read morewas a rude NYer. When my wife questioned the price of mailing a package she told my wife to leave and then escorted her out . This women needs a lesson in customer service and the management needs to fire her. We will never use the service again. I wish I had the power to close the franchise.

SCAMMER!!! I was quoted $80 for a Priority Mail envelope…read more When I questioned the price, the woman working at the desk was incredibly rude. I decided not to use their service and went to the USPS location across the street near Publix, where I paid $10 for the same type of Priority Mail service. I also spoke with the USPS employees about the price I had been quoted, they laughed and were surprised by the amount. They also told me the owner of the pack and ship, buys stamps and other supplies to upsell at their pack and ship store. I'm a local and have supported businesses in this area, including helping various businesses after the hurricane. I believe customers deserve to know when they may be paying significantly more than they would through USPS directly- and they certainly deserve to be treated with basic respect when asking a legitimate question about a price. I strongly recommend the USPS (which mins away) before using this Pack & Ship location. I will not be returning, and I'll be sharing my experience with other members of the local community.

The worst ever. I was dropping off a FedExpackage. the girl was sitting on the counter doing…read more nothing. The label was a little faded. Didn't even get up and try to scan it said she would not take my package because it wasn't scannable. I told her that yes it is. she told me FedEx won't even take it.Honestly, this place should've been out of business a long time ago.

Gave them multiple chances to remedy the situation. Shipped a painting but broke the glass. Fixed…read moresent receipt no reply. Do not trust. I have had great success with other pack and sends but this is not a trust worthy store.

Arlene has always been friendly, responsive, and helpful when I've gone in! They've shipped a…read morecouple of very important items.. one heirloom and another very fragile item. I couldn't be happier with their efforts!

I found this gem of a shipping service while on vacation and Marlena was absolutely fantastic!…read moreHelped me greatly figuring the best way to ship to lower costs. She was super friendly, and was a great help! She packed everything up for me, answered every question!

Always Super fast and very convenient. It's an easy place to use for my shipping needs!read more

Excellent service, amazing staff and professional. I had to have finger printing done and they got…read moreme scheduled that same day!

Quality and consistency ! Great business that offers services with genuine honestyread more

The print young ladies are the best. I go at least 2x a week for my business. If something is wrong…read morethey call me right away they don't wait for me to pick it up to tell me they call asap. I think they give great service in there

The team is always helpful at this location and Michelle went above and beyond today. They share…read moreand appreciate their tips - worth keeping in mind especially when you have multiple packages! A&J five outta 5 stars! And for their inability to accept my review today, Google gets a O out of five! Grrrr.

I dealt with Jaz for my mailing of important documents. She was diligent in finding me the best…read moreprice and explained it all to me. I love this place!

We sent a package and told him we wanted it sent UPS and the cheapest way, aka ground…read more However, the kid decided to do it the cheapest way via metered mail.. which I'm reading is USPS. I didn't understand when he said it would take 2 to 5 days for it to get there. Because UPS in Florida is usually always delivered within a day(especially when only going across the state) even though it says it could take two days or so. I even said that is weird bc UPS is usually always only a day or two at most. He just stood there looking at us. I didn't realize he changed the delivery company on us that we requested (didn't even acknowledge that he changed it what we asked for either) until I went to track the package and see that 3 days later it's still not there. So now it makes sense that it's taking three days to go from Fort Myers to Miami, which is still a joke. Mail used to go across the country in three days. I had already been to the post office and sent the letter via certified mail. I went to the UPS store specifically to send it via UPS as a backup/second form of delivery. So now I have the exact package being delivered on the exact day via USPS and I just wasted money. Not happy!

I needed a renewal passport photo. My local UPS store could…read morenot accommodate. This store was the closest second option. By mocking my grumpiness, the friendly staff coaxed a reluctant smile for the photo. $15 later, mission accomplished.

This place is the best ever! I came for fingerprinting and they were quick and efficient plus they…read moregave my kids toys to occupy themselves. So very kind and efficient. Highly recommend.

This is without a doubt the best pack & ship store I've ever worked with. Everyone is always…read moreprofessional, helpful, friendly & so efficient. Definitely recommend, this is the only pack & ship my family will use.

Love the team there and I used them for notarizing documents and shipments. Quick and easy.read more

This location is amazing! Their employees are fast, polite and effective. I NEVER wait more than 5…read moremin. no matter the length of the line waiting. They don't make mistakes and they are so helpful. I have gone here for over 10 years. I will continue for the next 10 years!