LACKLUSTER!!!! I came here to renew my passport since its close to home and process should be easy. Well they didn't make it easy. Line was quite short but for some reason they found a way to be slow and make the short line seem quite long. There was a point when everyone behind the counter had wondered off and no one was being called to the window. I turned around and the guy 2 people behind me just shook his head while staring at the floor. He mentioned he dreads showing up here. Once I made it to the window, I was told the woman that handles passports is out until 2:45. I was told this @ 1:26...wow thats a nice break for the one person that can do this task. The sad part is that they cut off all passport related issues @ 3PM. This woman basically comes back with only 15 minutes to do her job. I could see myself coming back at 2:45 and being in line 15 minutes only to be told to come back as its after 3PM....yeah I'll pass on the wasted trip here again. I even heard the people in back laughing about how normal her long break is...SMH! The woman 3 people behind me mentioned that she had been there 3 times and the woman has not been there to renew the passport. I walked out of here dusted and disgusted! My hope is to never have to set foot in here again! read more

I would give this post office a zero star if I could. I been here 3 times and don't plan to ever go back. One of the worst locations I ever been to. The staff are so rude. They act like they are not getting paid to work there. The line is always so long and only one person would be working up front and the other employees are just sitting around talking. No one there seems to want to work. The manager needs to train them better, but I have a feeling he/she is no better. It starts from the top. read more

US Post Office - Broadway - Post Offices Near Me - Chicago, Illinois

Ps a year later they are still the worst post office on the world. We've all heard cliches about the terrible customer service at post offices. Well, I found the post office these cliches were based on. The clerks are rude. They change the rules about which windows you can go to on whim and if you are lucky enough to be waiting at a seemingly open window that isn't open, they will play this hilarious joke on you where they won't tell you the window is closed until you've politely waited for a good 3 minutes there, trying to wave someone down. I can't recommend this place. If you need to mail something, drive up to the Devon location. It's worth the trip. The folks there are not giant jerk faces! read more

US Post Office - Broadway - This is a lie. I am here at 9:48 and although the window is open, the lady will tell you no one is working at this window. - Post Offices Near Me - Chicago, Illinois

There's always a pretty significant line at this post office and usually only one person working the counter. A lot of times the worker is rude. It's a nice building and it's spacious, but it needs more workers and they need to have customer service skills. read more

US Post Office - Broadway - Post Offices Near Me - Chicago, Illinois

Out of all of my travels this has to be the absolute worst post office I've ever been to. They frequently lose mail, "forget" to submit applications, mail me the wrong packages (I wonder where my mail has been going), and there's always only 1 person working the counters. Worst experience ever. Pray to god y'all don't have come here for something. read more

Honestly dreadful, and a shame I am forced to live with this being in the 60640 postal code. I put in a change of address 1 month before my move to this area, and did not receive a single piece of mail (despite having that form in, and my name on the mailbox) for 2 months. An important check was lost, along with credit cards, bills to set up utilities, and even my voter registration card. I still only get about 50% of the mail I am supposed to 4 months later. Every day, I open my box to mail of the previous 5 tenants, even though the last tenant lived here 10 years. Which means I am getting decades-old mail at this address. All of my packages disappear. I frequently get amazon packages for people that have moved out months or years ago. When I write "return to sender", they don't pick it up. For the packages that do arrive for my building, they are thrown into the bushes and left in the rain instead of putting them inside. I called to complain, was put on hold for 1.5 hours (not kidding), and some rude, ghetto man picked up and yelled at me, saying I should have put in a change of address (even though I did so months ago) and hung up on me. I now have my important mail delivered to my workplace because my address is not a safe place for mail to be delivered. As we speak, I am missing a $50 package that was shipped 2 weeks ago and several Christmas cards from family. Unless you want to get robbed, do not tell people to ship anything important here. Pay for a P.O. box at UPS if you want your items delivered. read more

I haven't received forwarded mail in over 2 years. I take care of an ailing parent and have had to jump through ridiculous hoops to re-instate their mail to me. I see scans of snail mail that I'm to receive in my email but they never arrive. I have gone over in the morning to complain and have been told: "That person is here in afternoons". And yes. I have returned in the afternoon to be told that person is only there in the mornings. Shame on you all! And my heart goes out to the carriers who are actually trying to do their jobs. Delivering mail on Sundays and late in the evening. Shame. Shame. Shame. read more

What happens when you don't get mail for three days? The next day you get three days worth of mail crammed in your mailbox along with the fourth day of mail. I've spoken to my route person, who is very courteous, and was advised it's because they can't get in my building because the mail box we have isn't set up correctly. But from reading other posts here I have a feeling my landlord isn't 100% responsible. I called my landlord and he said it's the first time a tennant has mentioned it, and he'll have an electrician confirm the box is working properly. I'm glad I said something directly to the landlord because it's pretty obvious the post office wouldn't. However, a bipolar mailbox that is either completely stuffed or completely empty doesn't bother me as much as broken Netflix. I've had to return four cracked dvd disks since October. I called this location about it and they were very nice on the phone and said they would bring it up as a reminder in a staff meeting because they ARE trained in what Netflix is and to handle them with care. To give credit where it's due, I haven't received a broken disk in almost a month. So at least that works and I appreciate the customer service manager following through. If you have to go inside this location and all you need is a stamp for an oversized package that has to be weighed, bring your credit card. Stop just inside the left door of the main entrance and check out the automated machine. If there's a long line it's worth it to stop and figure out how to use this handy machine. There's almost never anyone using it and you'll be out of there before they even put a dent in the line. read more

Not many post offices are reviewed well due to everyone having at least one bad experience with wait times and/or lost mail. I try to be patient, knowing the politics and underfunding of the US post office. Honestly, I haven't had many bad experiences at this post office! Are they slow to be attentive? Like all post offices, yep. Are they very friendly and engaging? Nah, not really. I try to keep in mind that they're working an underpaid job with low staff- and are at the forefront of the blame to all kinds of people. Often times, it's a systemic issue and not the people merely working the counters. Don't take all your anger out on them. They could definitely be friendlier, though. I have never had a package that I sent out from this post office lost! I have, however, had 2 missing packages that were to come to me through the us post office. I get multiple packages a week, though, and have lived here for 5 years. 2 isn't bad, in my opinion, and I've been able to resolve these issues with companies every time. read more

This place has incredibly rude service. I witnessed the employee yelling at 3 different customers consecutively for various small reasons. Proceeded to input the wrong country for the package I was sending internationally as well until I noticed and asked for the correct country to be indicated. Additionally the shelves and counters where forms and envelopes should be were all completely empty. Long wait for one simple task. Go elsewhere. read more

The service here is usually just bad. The staff has the worst attitude of any other post office I have been to. They do not know their products so they can not answer questions you have. Their counter pens are always empty and they will not supply you one. Their passport license was suspended at one point due to fraud. My boss and I were here today doing official business and the man working was very pushy. My boss was sending some certified mail as was I he processed my bosses mail but when I got to the counter he refused to process mine. He claimed that my forms were filled out wrong but they were filled out just like we always fill them out. We told him that we have never had to fill it out the way he was asking and we send mail like this every week. He still insisted that they were not filled out right. We asked him for a pen he told us so he could not give us one but we could use the one at the passport window but it was empty he still said he could not supply us with a pen. We decided to leave due to his rude attitude and refusal to help us. THIS LOCATION NEEDS TO BE SHUT DOWN! read more

Becoming beyond irritated with this post office. They don't deserve any stars. They have lost TWO of my packages.. My packages are always prelabled and paid before I get to the post office. When I want to hand it to one of the employees at their desks I always get told to drop the box in the outgoing bin. I have now done that twice - and both times my packages go missing. These are items I have sold and I am supposed to get money for, and GUESS WHAT I don't get PAID because these "employees" are incompetent and lose packages making me lose money! TWICE! The only two times I have come here and this happens, I always go to the post office on Devon Ave - much more reliable and friendlier staff. read more

If you can, use the automated service machine to send your packages if you have to. The employees who work here seem to not want to be there. Even if you go during the day, there is always a line and the service is sooooo slow. I'd suggest to head to another post office for quicker service. read more

If you can, avoid this place all together. Super long lines. One window open. Very unfriendly staff. Lobby is dirty. Ridiculous

This place is the absolute best... At being the absolute worst! It's so hard to even know where to begin. Most (but not all) of the people who work the windows are nothing short of rude and lazy. This is nothing new, the postal system has done a good job of earning a 'most-hated' perception from the public. I've had a number of odd experiences. Once I shipped priority mail packages from the lobby of my condo. I had the surveillance camera footage of the postman taking out the boxes. They weren't scanned in to the post office in Uptown for 5 working days. They were going to check into it but nothing happened. I learned to take the boxes directly to the post office. I learned again, that, despite believing you could trust a worker at the actual building to take your packages you'd better wait in line and get the receipt. If you hand it through the window without getting a receipt it might suffer the same fate. That leads me to the last time I used this post office. I had a 2 day-priority mail package with a deadline. I used the USPS website to print the label but handed it directly to the worker and got the receipt. Imagine my surprise when it showed up 5 days past the deadline and, upon looking at the tracking, the package managed a comfy 4 night stay in this black hole of efficiency known as the Uptown post office. When I went back to the post office I was quickly given bogus information about the website and, thankfully, I had printed the site pages out to dispute this. Next the window person said they'd get me the branch manager because that's the only person who can refund my $36. They sent me to a window and sent a knucklehead who couldn't pass a 4th grade vocab test to pose as the station manager. Next they sent his 'supervisor' to talk to me and I immediately recognized him as my postman. After a series of random people who were clearly not who they said they were, I contacted USPS HQ which connected me to USPS Chicago and a woman named Wanda told me that Michelle Gillis was the supervisor and she wasn't even at Uptown the day I was there. I'm still waiting for someone to get my refund and I know that won't happen. They should just board this building up and make it another empty storefront in Uptown...it would be just as productive. The only reason someone hasn't 'gone postal' is because the employees are too lazy to even load the gun. read more

Pre-covid it was a hot mess here. Don't even try to call to fix a home mailbox key issue for the mailman. But today I tried to support them through the crisis and none of them are properly wearing masks. I politely mentioned that they don't work if they don't cover your nose. I got a thank you (that's the two stars) and then no action. They don't care. Good luck to them. I hope we survive this election season. It won't be with help from this post office. read more

Absolute garbage. No pens available, no packing tape available, one person working behind the counter, saw two employees not wearing masks. Unfriendly and unhelpful on the phone. I have an issue any time I have to go through USPS, and since this is my neighborhood post office it always gets worse when I have to get them involved. read more

Wow. I never would imagine that a single instance could so drastically change my view of a business, even the post office. Maybe they have new carriers since my last review in 2009? Anyway - I was struck in horror today when I realized that I had accidentally put a deposit envelope (filled with checks for the bank) into our Outgoing mail slot for USPS pickup, along with our actual mail. I called the post office, frantic, and fully expected either no answer or no help, and to spend the afternoon waiting in the frigid vestibule for a chance to argue with the mail carrier to try to retrieve my envelope. But no! Someone answered the phone, a supervisor named Henry, and on hearing my plight he insisted on driving over right away (he was here in about 5 minutes!) to unlock the box and recover my mis-managed envelope. Henry is my hero, and has redeemed this post office in my eyes. Here's to a great 2016 filled with happy mail adventures! read more

So far so good! I haven't had any major issues with this post office, and the service is great, thus far! The only minor complaint I have is them not having any flat rate shipping envelopes stocked on the shelf, but that's ok because I have my own! I come here while in route to school and get off at CTA Argyle, which is a short walking distance from and to this post office. There is also the option to get off at Lawrence, which is about the same walking distance. I haven't been to this post office at peak hours to compare it to the others, but as for now I will stick with my current routine. Comparing to the others it seems to have more employees, which cuts down the long lines and wait times from what I've seen. read more

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I just had a hour of my life wasted because no one here felt it necessary to call or email me that no one was there to handle passports today. I made an appointment the day before and got a confirmation email. What is the point of making an appointment and giving them my info if they don't use it? Could have sent an email to everyone that made an appointment that day to let them know but that didn't happen. I'm incredibly pissed off. It just seems completely unacceptable to me. The worst part is that I basically have no other choice. I just have to reschedule my appointment and hope that this doesn't happen again. read more

After a package I ordered was never delivered I had to order the same item again, this time with a tracking number. The second package was marked delivered but never arrived. Two days later I called and was told I need to call back the next morning to ask the carrier about it. Now the call is ringing endlessly with no answer. Terrible! read more

The teller was extremely rude! I stepped up to her counter after she obnoxiously yelled "Next!" I said "Hi, how are you doing?" and was greeted with a long silence as she was texting on her phone. I repeated myself and said "umm Hi, how are you doing?" and she looked up at me all irritated because I interrupted her text. I said "Did you not hear me the first time?!" Like oh I'm sorry, please go ahead and ignore the customer and text all you want. No apology and not helpful. I came in for a money order and they didn't even have any. So disrespectful and a waste of my time! read more

Quite possibly the worst post office in America. I wouldn't trust the people working here with the cost off a postage stamp much less anything of value. Our mail isn't delivered daily, we often go days (sometimes over a week) without a single piece of mail, only to find out mailbox crammed full with mail one day. Packages disappear from tracking ability here, into the great-beyond, only to resurface months later (and often too late). Frequently the delivery people will mark a package as undeliverable because they can't get access to our mailbox, which is a complete falsehood, because we received a weeks worth of mail that same day. Do yourself a favor, skip this place, and find another way to send things. A message in a bottle trying to reach the heart of the Sahara desert has about equal odds of reaching its destination as using this post office. read more

Terrible service. At the peak busy time of the day they only had one window open and a huge line reaching to the door. I just needed to print my labels, but after waiting for 30+ min the associate told me she couldn't help me locate the second label that wasn't showing up on the email sent to me. Super rude. She could have helped me but obviously didn't want to. read more

Possibly the worst post office. I called yesterday about a package that could not be delivered to my address. The guy I spoke with put me on hold and never came back to me, so I was left hanging. I must have called back at least 10X and NOBODY PICKED UP THE PHONE! If that's normal business practice then they should close. I called this morning for the last time and a woman answered and was able to help me, the reason for the 2 stars, otherwise it would have been 1 star. I explained my situation to her and she said it wasn't normal practice, but you could have fooled me. If I did that to one of my customers, I deserve to be fired! Bad customer service at its finest! read more

So grateful that since moving i no longer have a reason to come to this location. Super long wait, customer service is a hit or miss. On many occasions I waited over 30 minutes. I could understand if it was during a busy time. No, plenty times there would only be 2 or 3 people ahead of me, still took forever. Miraculously, when it was my turn, or close to it the lady behind the counter would disappear into the back. And usually they only had 2 people working, often times one handling passports. I will stay away. read more

US Post Office - Broadway - Post Offices Near Me - Chicago, Illinois

Very disappointed with the uptown post office service. They lost my artwork in the mail to the value of $100, which she wrongly claimed was less than $25. I filled a claim and they claimed that it was delivered back to my address, despite my address being crossed out. She accused me of not telling the truth because they have no way to verify that they sent it to the wrong address. I had the tracking number and called to ask where the package was. It was not in my building, I asked all tenants in the building and it was not delivered. I filled a claim and the lady I talked to was incredibly rude saying "we make too much money to steal your item" "it was probably worthless" What kind of service is this? I know workers are over worked but this isn't a cause to be rude or unhelpful to customers. Its incredibly frustrating read more

There is a black dark skin male that works at this location that was very unprofessional and rude. I do not know his name and this is why I am describing him by demographics and physical features. I believe that he is the manager based upon his interaction with other team members. He is the only male that I seen working at this location on May 6, 2020 at 4:00pm. I came into USPS store to retrieve a package that had the wrong zip code. Prior to coming in, I contacted corporate and talked to a staff member to arrange for the package to be picked up. Upon arrival, the Male told me the package "was already sent out." I left and went to another USPS within the correct zip code, and another worker re-read the shipping details and seen that the package was still at the prior location. Before going back to the original USPS store, I called and confirmed that the package was there. When I arrive, the guy proceeded to tell me in a aggressive manner that "the package was already gone." He refuse to listen as I tried to describe to him that I called and confirmed the package location. He proceeded to tell me, "I dont know what to tell you and further stated, "man I told you the package is gone." The conversation at this point was very uncomfortable, unprofessional and did not appear as if customers were valued at this location. While having this conversation, one of his employees called me over and stated she had the package. She was very helpful, understanding and I received my package. Before leaving, I requested to speak with the manager because I understand that mistakes are a part of human nature. This manager replied to me by stating, "I'm not talking to this dude", and walked off into the back without apologizing or mending the situation. Personally, I feel through basic communication that we could of quickly came to common understanding, but after this interaction I find concern in your choice of manager/team member by the way that he handled my concerns and conducted business. You cannot conduct business by making customers feel as if what they say has no importance, and not take ownership of your mistakes. read more

I arrived early and was in line when I heard my name called. Yep, they called me before I even got to the counter - like at a doc appt (you need an appointment for passport services)! Wha? When Ms. Young noticed I had the wrong form she very kindly told me to fill out the correct form otherwise it was going to cost me an extra 35 bucks. So I filled out the right one at the counter and when she noticed I was done, she called me back to the head of the line. She took my pic, and laughed at me when I once again incorrectly filled out the mailing label. Poor lady (her). Ms. Young was helpful, courteous, patient, and just plain old a nice person. Thanks Ms. Young. I really appreciate the experience especially since I'm the one who kept screwing up. read more

Probably my favorite post office! Employees are courteous, take care of you in a timely manner and the building is beautiful! My family and I went today to process passports and it was so quick! Parking is never an issue either. Great example of a neighborhood post office that works! I highly recommend the Uptown Post Office! read more

Do not buy insurance for your package if your selling stuff on ebay. I sold my gaming laptop on ebay and shipped it with usps with insurance. The buyer scammed me and send me my item back. I lost alot of money. Ebay and paypal wont help me so i decided to see if i can file insurance. USPS denied me multiple time when i appeal. They wanted the buyer to take it to the usps store to inspect it but the buyer refused to do it which means im out of luck. I even send pictures the buyer sent me to prove my case but i still lost. Buying insurance is useless if the buyer refuse to help you. Why would he help you when he is scamming you!?!? read more

One of the most horrible experiences I've had at a post office ever! Upon arriving, I waited in line for 35 minutes. There's was one one person taking care of customers. Long line and no more help. On top of that, Miss Carol, is extremely rude and unprofessional and very unpleasant. read more

I'll split my review into 2 pieces: COUNTER SERVICE: Yes, its a terrible branch. Yes, the staff are rude and take sadistic pleasure in making your experience as grating as possible...but I once applied for my passport at this PO and everything went smoothly. That said, unless you're like me and do your research and prepare for every possible contingency with the clerks at this post office- you will be chewed up and spit out. To my fellow customers: learn how to use the automated postage machine. Also, stop trying to send bizarre and ill-prepared packages. Seriously, it's not hard. Sometimes, I don't blame the clerks for having a salty attitude. Also, if you have packages for pick-up- go directly to the caller window. Do NOT wait in the line for the main counter. HOME SERVICE: Based on my experience as a customer in the Uptown PO service district, you can expect the following non-standard behaviors with regard to package delivery to your non-door man apartment or condo: *letter carriers do not attempt to buzz an apartment unit to obtain a signature when required. Package stays/goes back to PO for you to retrieve. * If it's a small, First-Class package that can fit in your mail box, you'll receive it just as quickly as they can drop it off. Uptown has their act together when it comes to small parcels. *If a package larger than your mailbox; 60% of the time you'll get a pink Delivery Notice to visit the post office- 40% of the time, you'll never receive a Delivery Notice. Expect to make a trip to the caller window at the PO in any case. *With USPS tracking "Arrival at Unit" means 'sitting at Post Office'. If no delivery attempts have been made to your address and you have not received a Delivery Notice after a few days of "Arrival at Unit", expect to make a trip to the caller window at the PO. No one feels like delivering your item. Bring a print of your tracking number and tracking. *If it's a Registered mail package (many small packages from Hong Kong/China ship like this), 75% of the time you won't receive a Delivery Notice. Our PO seems to HATE Registered mail. Again, you'll be expected to make a trip to the caller window at the PO once "Arrival at Unit" has shown up. Again, no one feels like delivering your item. Bring a print of your tracking number and tracking. *If you received a pink Delivery Notice to collect a package, do not attempt to collect a package on the same day that you received. You will not be retrieving your item until 'at least' the following business day. read more

Staff incompetence has become criminal indifference. I submitted a change of address form and gave it directly to my carrier on March 15. It was to go into effect on April 1, 2015. The carrier forwarded my mail immediately. Took over a week to get the mess-up fixed. Then I had to cancel the change of address completely due to a deadbeat tenant/squatter in my new place. I went to the post office and cancelled my change of address IN PERSON and put my mail on hold IN PERSON. A man behind the counter took my forms. I went in on May 1 to collect my one month's worth of mail. THE POST OFFICE LOST IT. They claimed it was forwarded to my new address. "What new address?" I asked. "We don't know," they responded. "How do you know you're forwarding my mail if you don't know the address?" I asked. "We don't have your mail," they responded. The woman acted confused, then belligerent. I raised my voice. "What are you talking about? Where is my mail? What have you done with it? Where do you keep held mail? How can you use lose my mail? This is your job!" "You cannot talk to us like that," the belligerent "professional" said. This post office has been delivering my mail to a woman who has been evicted over 3 times, and has been sued numerous times in the past for fraud, financial deception, etc. The post office first messed up the date of the COA, then they messed up the cancellation of the COA, then they lost my mail hold order, then they claimed they couldn't tell me where they are sending my mail... I filed a complaint but I still don't know where my mail is. How are these people even employed? Why do they get paid? All these individuals need to be fired immediately. This is an outrage. In the meantime, my identity has probably been stolen, since my bank statements, IRS correspondence, birthday cards, etc. has been given to a known criminal. It's Christmas for her, and hell for me. read more

These people couldn't find their balls if they were stapled to their foreheads. I ordered a package from Amazon.com and received a message via e-mail that delivery was attempted and the USPS left a notice. I assumed it was one of those post-its that they stick to the front door. Ok, so I go downstairs so there isn't one. I did have a tracking number from the e-mail so I checked the USPS website and there it was. The status said that I needed to pick up the package at the post office. So I called customer service and they advised me that it was at the Uptown post office and that I should call them first and ask them about it since I didn't have the notice. I call the Uptown post office, and the woman who answered the phone got all defensive like I was blaming her for losing my package. I explained that the website said that a notice was left, but I found no notice. She put me on hold for a minute and came back and told me my package wasn't there. She asked me if I talked to the postal carrier, which confused me because if I talked to the carrier, why would I be talking to her? She also reiterated that the carrier usually leaves a notice on the door and proceeded to describe the notice to me. I started to get annoyed and repeated to her that there was no notice, but the website told me that there was a notice. She said: "Sir, let me explain how the US Postal Service works..." I interrupted her, which I usually don't do, but I also don't like being patronized. She explained to me that I should go with what's on the notice not what's on the website. WHY IS THERE A WEBSITE IF THE INFORMATION ON THERE IS BULLCRAP? Anyway, my package arrived today. It was sitting in the foyer, which raises two questions. 1) Why couldn't they have just left it there yesterday and we could have avoided this whole debacle? 2) Why couldn't the Uptown USPS office just explain the possibility that the package is in transit? So I wasted a couple of hours of my day being thrown in circles and patronized by the USPS. I would avoid dealing with USPS when delivering packages. Spend a couple extra bucks for FedEx or UPS. read more

I didn't think it was possible to give less than zero fucks. But that is how many they give at this PO. Negative fucks. They actually take fucks from you. This is a fuck free zone! They just do not care about how long you wait, whether anything gets mailed or done, nothing. read more

As with any Chicago USPS office, wait times are also long at this location. I was hoping to use the automated kiosk since I wanted to be in and out of there. To my luck, the kiosk couldn't be used for sending mail out at that time; therefore, the inevitable happened and I had to stand in line, ughhhh. Finally I walk up to a window- the postal worker was young and had a pleasant personality....but, her smart phone was right in front of her and she was scrolling through facebook at the same time she was helping me, giggling at all those funny fb posts. She got the job done and all, but how unprofessional is that? I guess I shouldn't be surprised. read more

They have not been forwarding my mail since I moved TWO months ago. No mail means no paychecks, so I can no longer pay rent or other bills on time. This post office is single handily destroying my credit. Imagine not receiving a paycheck for eight weeks. On top of that when I did live a round here it would not be uncommon to receive no mail for weeks at a time. The lady on our route was very rude/lazy and would not deliver in the snow. Then I remember seeing on the news, the 60659 zip code was having large amounts of mail thrown away in dumpsters by mail handlers. When I call to ask about why my mail has not been forwarded they put me on hold and then hang up on me (three times). When I finally speak to someone, two hours later, they tell me they cannot help me because the person in charge of our route has not been in for days. read more

Preface: I have always received polite, prompt service from the staff who physically work in this location. It's always a nice surprise. However, my carrier for this location simply does not do their job. Every single package that is sent to me through USPS does not get delivered. However, when I track it through the website, it tells me that the carrier was not able to reach me, and has left a note. This has never happened. I then have to spend a half a week tracking down the package and personally retrieving it from the office. My experience at the broadway site has always been positive, but I should never have to go there! read more

It's the day after Christmas and I'm so pissed off about the consistent crap service of this post office I'm ready for a rant. I'm home. The carrier for my route is Mrs. Montgomery (as I was just informed by the local office). She rang my bell one time and I looked quickly to see who it was. By the time I had got to the window she must have rung several buzzers and someone buzzed her in. She opened our gated community, took a few steps, and chucked a package up the stairs in the snow and then walked out without closing the gate. I ran downstairs, she was not yet to her vehicle, I called to her, we made eye contact, she got in and closed the door and ignored me. It's snowing and I'm not dressed to run across the street and try to stop her to ask her about this incident. She drove off anyhow. After several calls to the local office I finally got someone. I was given an 800 # to call and log my complaint (Which I will do next). I have no misgivings that this will improve my service, however in this neighborhood it's unacceptable to not only treat our mail (at the holidays no less- it's obviously a late gift) but to intentionally leave the gate wide open. That is unless she has a little friend that like to follow behind her route collecting these items that are so easy to lay hands on. If I could give a negative I would. I have never received good service at the station. On one occasion after waiting almost thirty minutes in line, when it was my turn at the window the attendant walked away. I waited, and waited. Finally I poked my head in the window to look around and saw her standing to the side eating an apple and looking at me like WTF did I want. I said "hello, is anyone on duty?" and was told she'd get to me when she was done. Done her frigging apple. I shit you not. I haven't even opened my package yet and Lord help Mrs. Montgomery if I find a broken item. read more