Hmmm....hard to say. 2.6 stars. Really friendly staff but don't expect to get your mail in a timely manner. They're crazy short staffed. A friend sent a package to me from Oregon on January 30th, and I just got it on February 11th. And it was sent priority mail!!! Maybe I'll apply for a job there so at least I'll get our mail. read more

US Post Office - Post Offices Near Me - Bozeman, Montana

Paid for Priority Mail for a cookie order that had to be there for a Sunday party. Dropped the prepaid package at the post office on the outgoing counter 9/8 because that's how they tell you to skip the line. Tracking sat on "awaiting item." I came back 9/9, waited 40 minutes, and was told it might have gone out at midnight or it was probably in the back. Nobody would look. They held it until the 10th. Now it's delivering Monday -- after the party. Priority is sold as faster service. Insurance is $100 for loss or damage, not for them sitting on a time-sensitive order. If you need something by a real date, do not trust a counter drop, do not trust "it's in the back," and do not assume Priority means they will actually move it. Get a scan and a receipt or send it another way. read more

US Post Office - Post Offices Near Me - Bozeman, Montana

Amazing how we fork out so much in taxes, but yet the USPS service is the worst. In the delivery subcontractors brain, computing.... package won't fit in mailbox...I had better take it back across town to be held for a super inconvenient pickup instead of walking my lazy ass 26 feet to place it at the door. Good thing it wasn't important. That's what we get for selecting "free" delivery. Totally astounding. Nothing but problems in Bozeman mt trying to get mail. The competition seems to do exactly as they should. UPS and FedEx are fantastic. USPS also loves to place your package at the bottom of the staircase in the snow and rain subject to porch pirates instead of ascending the stairs to bring the item to the flippin door. I've called 4 times to complain, nothing changes. Pretty amazing. read more

Lack of communication, terrible drivers, and definitely the laziest postal workers. I've never had to repeatedly call the postal office like I have to for this one. I've had to call 15 times and still have yet to get someone to answer. All I wanted was to schedule a pick up for a package since their driver repeatedly takes my mail to the wrong address. Instead I've gotten radio silence. read more

I live at the Edison and the Post Office/Mail Carrier "lost" (delivered but didn't) 5 international packages out of 10 last year. It is now Feb. 2026 and have "lost" another one of my packages already. I rely on these packages for my engineering contracting and robotics company. It takes about 30 days from order to Bozeman P.O. (the black hole). When the package gets "lost" I have to wait about 45 days to get a replacement. And who is going to believe that I keep losing packages? read more

I had a birthday gift shipped to my son via USPS on April 19th. On April 23rd tracking info stated they attempted to deliver but "addressee not found." The address is valid and I have mailed him many things to it. There was perfectly good access to the delivery location (a townhome). The package (Xbox) then sat at the post office until May 1st, at which point it was returned to sender. At no point did anyone attempt to deliver again after the 23rd or notify my son it needed to be picked up. When he did go to the post office, the postal worker was helpful and appeared frustrated with the situation as well but told him she didn't know why they didn't attempt delivery again or why there was any issue delivering to his address. I will not mail anything to him through USPS again. Unfortunately the store this was purchased from did not offer other options. Very disappointed. read more

This post office does not deliver packages. Doesn't matter who it's from, they do not make any delivery attempts, do not notify us, they hold the package for pickup (I work full time during post office hours), and have threatened to return them to sender if we don't "pick them up on time". When we first moved into our address, they released a box full of held mail to us: the box included undelivered mail for 12 different people from up to 6 months prior, including medical and banking information. The office front is repeatedly left unmanned for several minutes at a time. Lines can last up to 40 minutes, which is ridiculous for a small office. Staff seems regularly confused and unsure of what they're doing. I do NOT trust this office with my mail. It is not worth the time and trouble they put their customers through, and they should be ashamed of how they treat people who rely on them, particularly during the holiday season. read more

Read the endless negative reviews it pretty much says it all. Lots of constantly lost and stolen packages they don't even try to deliver mail. read more

They stole from me and then lied to me about stealing from me. They were completely committed to not addressing that I've been stolen from or righting their wrongs. They've demonstrated that the core of their customer service philosophy lies in ensuring that the customer has no voice to even have the capability of bringing up any concerns. read more

The reviews say it all. I'm highly patient at the post office, but much like all service positions in Bozeman, they seem largely understaffed. Walking in on a line of 15 people today, the second postal employee left mid line. The other employee was like, "leave, it's fine." I'm always a cheerleader for our USPS, but this store is the dumps. Updating to one star as I stand in large line watching the postal worker remove her gloves to talk about her fake nails... showing the customer her nails for 10 minutes. Very unprofessional and clueless. read more

US Post Office - Nail convo. - Post Offices Near Me - Bozeman, Montana

I went here to ship a package at the self service machine, that went smoothly. I then found a card someone left behind at the kiosk. It was a debit card and I didn't just want to leave it out. I heard people talking in the back so I knocked on the door. I knocked on the door for a good ten minutes. They even made eye contact with me through the window and just rolled their eyes! It's only until I wouldn't leave that finally opened the door and I explained to them the situation and they were not apologetic. I've been here many times, long lines out the door, terrible customer service, and providing no clarity for the customer. Do better or we will make you. read more

Easily the worst run Post Office I've ever experienced. Line out the door all day every day. Hasn't had carriers for our route in months.

If I had an option for zero stars, it would be more accurate. I spend an hour or two every week standing in line to get my packages for both my home and business because the carrier will not deliver them. They just leave a note in my box, regardless of the size of the package. This puts a tremendous strain on the folks behind the counter that have to wait on all of us that don't receive deliveries. Carriers need to be fired if they can't do their job! read more

Everything about this Post Office needs to be improved , you guys can't deliver packages to the specified addresses, you guys are always pushing back delivery dates as if the package doesn't say it's been out for delivery for 2 days, and you guys just lack everything a functioning post office needs. Getting packages delivered is not only the problem but even trying to ship packages from here is the run around, how do they not carry Lithium Battery warning stickers? They expect their customers to run around the whole town in order to find them when they can just simply go to UPS in order to get it shipped and delivered , they at least have lithium warning stickers there. read more

It's a busy downtown post office and they never have more than one or two people working and the lines get really long. It's be that way as long as I have lived here (13 years). read more

After several late deliveries we decided to check on a package @ USPS on Baxter. USPS system showed package arriving on January 29th. The short lady at the counter said that they did not have package after looking at her computer. I questioned why would their online tracking system for customers say something different than the one she's looking at?? She was loudly insistent that the they didn't have the package and that "The Sender" has not sent the package yet... "Do you know how many people who come in here with those papers saying the package is here when it isn't!" I politely said thank you and left for the other USPS downtown to confirm what she was telling me. I arrived downtown to speak to a well mannered gentleman who looked at his computer and confirmed that my packages were here in Bozeman at the Baxter location. He said he was down at that location this morning and they haven't even sorted packages that arrived from the 27th due to short staffing. The little lady at Baxter could have told me that instead she insisted to make a cover up story whatever reason. People understand the difficulties in staffing during the past few years, what people aren't willing to accept is lies and incompetence in management letting this sort of customer service be tolerated. USPS needs to clean house from the top down. https://www.kbzk.com/news/local-news/local-post-offices-still-facing-challenges read more

US Post Office - USPS Tracking # - Post Offices Near Me - Bozeman, Montana

The complete ignorance and incompetence of the employees here is unlike anything I've ever seen. The employees are absolutely worthless. If they were all fired and the post office closed there would not be any noticeable change in service. read more

A year ago I purchased or rented a post office box from here. A year later I start getting packages from some other person. So I kept putting return to sender. Long story short, they rented out my mailbox to somebody else because they told me the wrong box number and they gave me the keys for the corresponding wrong box number a year before. I talked to the supervisor, they told me they would hold onto my mail and somebody would be in contact with me to find out what was going on. Instead they kept sending my mail back and nobody ever contacted me. I had to go in and talk to him to find out what was going on. Government efficiency at its best. Thankfully they don't have any post office boxes available right now and even if they did I cannot discourage you enough from not renting from them. What happen with my mailbox was their fault but they made it seem like it was mine. I know it's useless to complain about a government agency on yelp because they're never gonna make the service any better. But I hope this comes as a warning and hopefully you'll be very cautious when dealing with this terrible business. read more

DO NOT GO HERE FOR PASSPORT SERVICES GO TO Belgrade location! horrible lady working 1/17/24 was absolutely a disgrace. Extremely rude. we are very patient people and we're amazed at her comments and her horrible attitude. Told us to leave and threw our papers at us. Disgusting behavior. Horrible customer service to my husband and I and our baby. Was annoyed that she had to take a baby picture. never returning to this location. Staff in Belgrade are way nicer!!! read more

You know, I would say arguably this is the worst post office in the country, but no. It's not up for debate. This is 100% the worst post office in the country. Good luck getting your package on time, and good luck trying to talk to anyone that works here over the phone. I tried calling maybe 10+ times, every time I called my call was not answered, or they answered and hung up within 4 seconds. If you work here and are reading this, just know a 4 year old could do you fucking job and that you are an incompetent individual who has no real job! I hope you get hit by a bus and are paralyzed from the neck down being fed by a straw for the rest of your life. Go fuck yourself. read more

notice for a registered letter not placed on my door. it was placed in the wrong mailbox, wrong address, wrong building and wrong apartment. 8/16 fifteen calls to 406-586-1508 lasting from 6 min to 3:40 min with automatic hang ups. unacceptable: unable to contact staff to find out where letter is. not on usps tracking site. unacceptable. not the first time with inability to contact office, it's the fourth! no place for zero stars read more

I put in a temporary change of address on Feb 14. It is now March 13 & all I've gotten was a 3 week old newspaper. Paycheck, house payment statement/bills/etc are all in the wind. Neither Bozeman nor Belgrade PO's answered the phone after multiple attempts. Absolutely unacceptable. read more

This was by far the worst post office I have ever been to. Every employee was extremely rude they all seemed like they had no idea what they where doing. read more

Worst P.O. EVER. TRY TO CONTACT WITH 47 calls in 12 hrs, always busy. I'm sure they take the phone off the hook so they don't have to deal with customers. Only thing worse is USPS customer non-service. My local PO is great, Bozeman Mt. not so much. read more

I fucking hate how this mexican lady couldn't help me figure out my package and help me change the address or at least tell me when i would be back, She is telling me that i don't understand the stuff she told me and didn't help me at all such a waste a time, if your not happy with your job just leave and go do som shit else never sending something back through here again, Fedex or Ups is way better than this shit read more

The amount of mail being put into incorrect boxes is the worst I have seen anywhere! I have lived in many places! If this is so we can meet our neighbors by bringing them their mail back, then you people are geniuses! I have had to do this at least 6 times. I have had other neighbors bring me my mail that was incorrectly delivered to the wrong box!! Believe it or not, numbers are important! If you need me to do your jobs for you, where do I punch in? read more

Came in to do a change of address and went to ask what I needed to complete task refuse to answer and told me to wait in line, came back next day got to desk then fill out paperwork and was told needed house documents to complete task so have to go back and another hour and half so in total will be spending 5 hours to just change my address very rude people at the Baxter p.o. read more

I do not recommend sending anything USPS, I would stick with fedex or ups, they have lost two of my packages now and when I try to go in and get help they are extremely rude.. the first package said it was to large to fit in my mail box which it was a small flat rate box, and the 2nd time they tried to deliver something they said they couldn't find my apartment, which is understandable but loosing my package I do not understand.. I highly suggest you stop using them it's a 50/50 shot you'll get your packages.. read more

I literally work in customer service in Bozeman and like to think I'm a champion for other front facing workers, but at least one of the ladies at the front desk at the Post Office does not deserve any praise and frankly gives the general public a reason to act nasty to the workers. For the past 6 months the post office has run me in loops. I receive a delivered notification for a package and don't see a key in my mailbox, wait long enough to give them the benefit of the doubt, then just finally to go into the warehouse on Baxter and they ask me my address and hand me the 4 packages I've been waiting for. Yet yesterday when I went in (for the same issue I have now experienced MULTIPLE TIMES) the lady meets me with the most condescending "well what made you think your package would be here? Sounds like you're waiting for something called a 'mailbox key'. You need to sign up for informed delivery then you can let us know when you actually have a package". Lady, I think my package is here because of history? Repetition? Because it has happened to me once a month and this isn't my first rodeo? Because my last 10 packages I've picked up from some poor soul at this front desk? I'm shocked she didn't recognize me. Jokes on her though, I do have informed delivery and it ALSO said "Delivered on Tuesday." Checked it everyday since Tuesday and NO KEY MAM. She would know this if she let me finish a single sentence before huffing off into the back room because she could barely be bothered to check and made it very clear I was wasting her time. I understand the Post Office is under a lot of pressure but understaffing or not, you don't get to be a condescending witch out the front door and talk to me like an idiot when guess what, I've already run my laps around and know how the bullcrap of the post office works. I'd take the Post Office being even more understaffed than they are if it means not having to deal with that lady at the front ever again. Not helpful. Mean. Can't be bothered. And WHEN this happens again (not if) I'll be back with my Informed Delivery to shove it where it doesn't belong. read more

Each time I have come into this location a total of three times now to mail packages I seem like I am a huge inconvenience for the front desk staff. Each time I have had a different individual help me at the front, and every interaction is the same. Rude! Look if you don't like your job then find a new one or quit. Life is what YOU make it - we are paying customers paying for a service paying for you to be employed. I don't like writing bad reviews but this was needed. read more

This office has a problem right now. My guess is that they are understaffed and it has compounded to the point of gross inefficiency for those remaining. I waited in a line of 10 to pick up my hold mail. There were two clerks and the people they were helping were not being helped as they never finished in the 25 minutes before I gave up and left. My wife returned in four hours and waited 25 minutes as well but finally got help. That happened because most of the 16 people in front of her gave up and left the line when one of the clerks noted in a loud discussion that all undelivered packages were in a big pile with no one to sort it. Help someone?? read more

OK, I spent a few days in Bozeman, came here twice. This is a fine PO. Large. Lots of people working. No real lines. Clean. Modern. Great inside and outside drop off boxes. Easy parking. read more

Something has to change. Sooooo bad. Packages typically run 3-5 days after they have been at this post office. Some of the staff are very nice and just trying to do their job, others wouldn't know decent customer service if it hit them in the face. read more

Absolutely ridiculous how often our mail carriers screw up, with the latest being they couldn't enter our building. We live in a house, our packages are left on our porch, there is no reason for this except for carelessness. If our disabled son can get from the driveway to the front door then surely a grown up whom can presumably read can walk to our porch. We have way too many things being misdelivered and lost. USPS, you NEED to fix this! read more

I did not catch her name, but the older woman working behind the counter is very rude. Not only did she answer every question with "I don't know" to the man ahead of me, but she was also very unhelpful. When I asked to ship out my box, she told me the box was the wrong one (even though I double checked after leaving and it was indeed the correct box). She did not even help me to try to find the so called correct box. Highly don't recommend coming here. It would be easier to walk your package to the state your shipping to rather than deal with with woman. read more

I paid for Priority shipping on an official USPS flat rate box said to be delivered in 3 to 5 business days - 10 days later, the package has yet to be delivered even though it has been "out for delivery" twice according to the tracking information. read more

They delivered 3/4 boxes! I guess the FedEx driver was too lazy to leave the fourth one that was confirmed to be on his truck! He also totally disregarded all the delivery instructions! I have waited almost a year and spent over 5k into this shipment, and the DRIVER decided not to leave it at my house. Every time they have failed to deliver it, then brought it back to the post office, it has gotten lost. This is ridiculous customer service and pure laziness from staff, why couldn't it be dropped off together! read more

Probably one the worst post offices in America. Had our mail held for 10 days. They were supposed to deliver two days ago. Nope. been to the post office twice. We know after 10 days we will have around 100 pieces of mail Can't find our lost mail. Maybe it's on the carriers truck. It should show up. Nope. This is crazy. The sooner they privatize the mail the better. Guess we will call a lawyer. read more

While their heart is in the right place ..... it's a governmental agency and suffers from rapid growth within their region. Getting a mailbox key could take weeks but it does come. It will take a few days before they stop bringing your mail back to the PO. read more

This post office is very very efficient and the staff is very helpful. They have enough staff to handle the influx of high loads of people. Great post office! read more