I've never been to this location before. I had the easiest Amazon return. Two QR codes for four…read moreitems couldn't be more simple. Bob, who was working the register, made some kind of snarky comment to me along the lines that I had too much time on my hands.. excuse me sir you don't know anything about me. It was a very uncomfortable interaction and honestly I just didn't really appreciate that kind of comment as the first thing being said to me. Really rubbed me the wrong way. I did a lap around the store to look for a manager, none in sight. Please have your employees brush up on their customer service skills because that is not an appropriate comment.

Tech support gets an A for service and professionalism. Store manager however, gets a C- for lack…read morerequisite follow-up with respect to a post sales issue. Not very wise, considering we're local businesses owners...

The only reason we continue to use the FedEx Ship Center in Eatontown is because, quite frankly,…read moreit's the closest one to us. That's where the convenience ends, though. As an Elite Yelper, I try to give grace when it's warranted -- but this place has tested my patience more times than I can count. If you're looking for consistency, professionalism, or even a basic sense of urgency, you may want to brace yourself. The staff here are a rotating cast of personalities and procedures. One day, I'm greeted by a helpful woman who gets my package processed in five minutes flat -- friendly, efficient, and exactly what you'd expect from a major shipping company. Then the next day, I'll run into someone else who suddenly needs to weigh, measure, remeasure, question every label, and type at a glacial pace, all while barely acknowledging my presence. It's not that they're rude -- it's more that they seem either overwhelmed or uninterested. And that inconsistency is maddening. I shouldn't have to guess what kind of experience I'm going to get based on who's working that day. A shipping center should have systems and procedures that don't change based on who's behind the counter. The parking lot is small and chaotic, especially during busy hours. There's little to no signage to guide customers, and if you're unfamiliar with the layout, it's easy to walk into the wrong entrance or get in the way of the loading zone. On the upside, they usually have shipping supplies in stock, and they haven't lost a package yet (knock on wood). But that's the bare minimum of what I expect from a place like this. If you're in a pinch and don't have another option nearby, this place will do. But don't come here expecting a seamless experience. Bring your patience -- and maybe some snacks -- just in case. Pro tip: If you find an employee who's actually helpful, try to remember their name and time shift. It might be your only hope for a quick visit.

What could improve?? Literally everything. Let's start with the fact that there's a package on my…read moreporch for days that is not mine, is damaged, and is STILL not picked up from these idiots. How hard is it to pick up a package that YOU INCORRECTLY DELIVERED!!!!

These folks have always been incredibly efficient. Lines have always moved faster here than at…read moreFedEx or the post office. With USPS, packages have been lost or untracked. FedEx takes forever. Not a single issue dropping off at this location after several years. A+++, 5 stars, thanks for being a solid local partner.

I don't usually write reviews but I hope the owners of this UPS location read mine. I've been going…read moreto this location a few times a week for four years. The owners seem to really dislike dealing with customers which is a problem when youre a retail store. I've literally never scene them welcome a customer, never a single smile, and they usually avoid all eye contact. They look at the package, scan it, and hand you a receipt. Always a scowl and they must be the owners because everyone that works there seems to follow their lead. I see from the other reviews that most everyone else has the same experience. The service being offered is a pretty straight forward, which always satisfactory, but how about a friendly "hello", a smile, a "thank you", an acknowledgment, and maybe even a "nice to see you again" once in a while. Please try being nice to your customers. Thank you.

The Postmaster at the Neptune Township Post office is very unprofessional. I have already contacted…read morethe proper outlets about my complaints and with contacts of other customers with similar complaints. This is just one issue amount many others. It's sad to have to take it to this extent, but there has to be accountability for the lack of professionalism at this particular location.

Incompetent people. No one answers phone during working hours. I did change of address in FL in…read moreMarch to start 4/11/25 and 3 weeks later they are still forwarding my mail to FL.

Dave is super helpful and takes good care of the place. I…read morehave two outside units, no flooding, or mice. I was able to view and pick the units I wanted from what was available

I change my storage place and found this place public storage the prices are great and Dave…read moreanswered all my questions and is very nice thank you I'm so thrilled and so is my wallet 1515 Washington Ave thinking of getting another one for my husband

Very pleasant service, help cheerfully given. Not sure what it's like 'in season' but in winter…read morethe lines are short.

I had to get a new passport for my son and renew my husband and my passports and the Bradly Beach…read morepost office was amazing!! They were super helpful and had a lot of patience with us. Extremely professional!