Very bad experience with trying to get my passport processed.
Tried to schedule online and found an appointment several days in the future, on Saturday morning, and took it for both passport and photo. I arrived 10 minutes early for the appointment to find the place apparently closed. The lobby door was open, voices were coming from behind the door to the left, but the lights were off and door locked to the passport office. The door to the office was decorated with a variety of contradictory signs, which if you put them together would indicate that they take more lunches than a hobbit. Also, apparently they do not take passport photos even if they accept appointments for that service.
Also, apparently they do not actually come in to provide services even after accepting appointments for this.
While I was waiting and trying to figure out if I had made a mistake two other families came in, all with an appointment at the same location for passport services. We all stared at the darkened door. One couple knocked, resulting in the voices behind the closed door going quiet but no other response.
If the facility is closed on Saturday (which is not the case from their posted times) then they should not accept appointments for that day. If something came up and the staff could not make it, why did they not call or text us? read more