I gotta give a positive shout out to my hometown post office. I accidentally forgot to renew my…read morepassport and it expired. When it expires, it is like starting all over again. I had all my necessary forms and documents needed to apply for my new passport. I got on line and scheduled an appointment to do the filing at the post office, in the early morning. When I arrived, they took me a little earlier, then my scheduled time and I was done and actually in my car leaving when it was my actual schedule appointment. The postal clerk assisting me was professional and knew exactly what she was doing. She made the process of filing and filling out the necessary paperwork, so easy. From my memory, this time went a lot smoother than my first time. I was so impressed with how quickly and efficient it went, I bought two new books of stamps. I've said it before, this USPS never disappoints me. Remember, the Betty White stamp is released on, March 27, 2025.

I have the best mailman in Godfrey!! He delivers usually the same time everyday. If he sees us…read morecoming towards him through the yard he will wait and hand us our mail. He's very nice and polite and always get our mail and not everyone else's mail in our box.

great will be using these more often fast and 24 hours a day couldnt of asked for better convenienceread more

I had an important package that need to be delivered to a person at mutial of omaha for my mortgage…read moreit was also a large check when i went back to see what happened a black female who was just so arrogant and just got me upset about why it wasn't delivered (i paid 30.00 to get this package delivered and singed for by a person at mutual of omaha because i had 2 mortgage checks get stolen at this post office before so this time a yr later i decided to get it hand delivered and sign for ) and this is the second time this young lady desides she wants to confront me ( i guess she is sent out to handle the african American people that are asking questions in a low voice as i said THIS WAS THE SECOND TIME please avoid her at all costs now there is a white female i had rather have dealt with but she was so busy but she is very thorough and im sure my situation would have turned out to be alot better also if YOU Don't LIKE YOUR JOB STAY HOME .......

Well over the years it has only gotten worse. Post office…read moreloses or mis-delivered my letters every week. Unable to ever recoup any money due to the process put in place for insurance. I'm looking/know they can do better. Stop lying and start taking responsibility for your errors in service.

I've been using this location for many years for shipping items. The workers are all very kind and…read morehelpful.

Hey kids... would you like your mail lost or stolen? Then, the Wood River branch of the United…read moreStates Postal Office is for you! I just spoke with Shannon, who is the supervisor, about a missing "delayed" package that was sent to me for Easter. It was shipped out of their location, yet, no scans are officially listed as leaving their facility. She went from saying that the first scan shown, besides when it was accepted on the 12th, was on the 14th "to next facility". Then, when I continued to ask why Wood River was not shown or scanned, backtracked and said that it was scanned and shipped out to St. Louis on the 12th, yet there was no scan in St. Louis. She wouldn't answer my questions, and instead gave me the runaround... unable to answer which facilities the packages were scanned into on the 14th and 15th. The package was not heard of again until the 24th in Memphis. She could not explain anything and just kept saying that there is a whole system and things are all sent out in one big bunch. Cool... but how did my package suddenly go from Wood River to St. Louis with no scans or tracking actually showing? Where is the accountability that the package was wrongfully handled between Wood River and St. Louis? All I could get was that she is "guessing that it was scanned in St. Louis"... WHAT??? Finally, she said that she was leaving a message for the Post Master to call me back. This is not the first time that I have had a problem with their office. I have had mail go missing quite a bit from there. When I asked her to please look into how they operate and handle their mail, she blamed the other locations and the "entire process". She also would not help in refunding my mother's money. If an accident happened, apologize and own it. Work on fixing it. The biggest sign of weak leadership is denying any responsibility and refusing to fix it. Offer solutions, not excuses. Shannon needs to go based on her inability to apologize and problem solve. The rest of the staff needs to be looked into. Seriously... bummer summer. You are an executive branch of the United States Federal Government. Do better.

Rude lady that was on duty. The internet was out and I asked if any services were available, she…read moreacted like I was stupid. I was just dropping off a prepaid labeled package. She then said, don't you smell that? Smell what? I think they had water damage. I asked if they were closed, thinking maybe I just walked in and they weren't supposed to be unlocked and she said in an annoyed way that they were open.... but... why if you can't do anything and you're rude. Just lock up

Husband needed to drop off a return package. I knew that this location had a self service station…read more My husband was able to go in and print off his shipping label with ease and drop his package off. The postal workers are friendly and always willing to answer questions. Their lobby is open after hours and They have plenty of parking outside.

I just needed to drop off an envelope, decided to use drop off option . Located in shopping strip…read moremall. Driving up to the mailbox there is a hole in the pavement. Watch your tire please. Pick up for that mail is 5pm fyi .

I was surprised at the bad reviews on here. My experience was perfect! The worker at the window was…read morefriendly and helpful. I'd go here again.

I agree with the person who said this location gives post offices a bad name. They are snarky and…read morecranky. I think I'll have to check out Glen Carbon or somewhere else. All the locations I've used in St Louis had helpful staff. Or upstate IL too. They have all been decent. What is the deal with Edwardsville? Supplies can be ordered online from usps.com. I highly recommend that if you just need stamps. Mailing a package.... i probably will use UPS or FedEx next time. The staff here are just flat out rude. It's amazing. I've lived in 6 states over the years. This is the worst post office annex I've encountered. The manager should step in but don't hold your breath. I think nationally the PO is doing the best it can overall. However, don't expect a polite clerk who is helpful if you use this location. Just get in/out as fast as you can but....warning..... the line may be long. Too bad they don't install seating. It'd be useful.

Unlike many post offices, this one is no-frills at its best. The clerks don't push stuffed bunnies,…read morelapel pins, or framed stamp artwork while you're trying to conduct business (unlike the Hazelwood branch). They do have a small stand of shipping materials to buy, but they also have plenty of their own packaging for free. Also a huge plus for this location is that there is no mail pick-up here (hold mail, packages, etc.). They do, though, have post office boxes at this location. The clerks seem up-to-date with their training, so they can answer most questions right away - no disappearing behind a wall for 15 minutes to tell you they can't help! Also it seems like the line is never very long, probably because they are efficient. Yes, an efficient post office! Go figure!

Absolutely terrible service and always understaffed, understocked and the midday closing for their…read morelunch is infuriating. Please close this dump and put it out of its misery.