Well over the years it has only gotten worse. Post office…read moreloses or mis-delivered my letters every week. Unable to ever recoup any money due to the process put in place for insurance. I'm looking/know they can do better. Stop lying and start taking responsibility for your errors in service.

I've been using this location for many years for shipping items. The workers are all very kind and…read morehelpful.

I had a letter to mail that I thought might need extra postage due to its weight. So while I was…read moreout running errands, I stopped by this USPS. It's not my hometown post office, so it was a first time visit. The young man working the counter provided top notch customer service. As soon as I entered, he greeted me with a perky hello and what can I help you with. I handed him my envelope and told him I wanted to check its postage. He tossed it on the postal scale and to my surprise it was still the right weight for a Forever stamp. The gentleman was chatty and it was fun talking with him while he provided his services. After getting my letter mailed, I checked out the lobby. It was clean and well maintained. As I snooped around I could hear the young man assisting the couple that was behind me and his professionalism should be commended. When: February 19, 2026 Why: Mailing a letter

Oh my stars I am struggling to find something nice to say about this post office. I am trying to…read moreapply for a bulk mailing permit for my work. The first time I walked in, I was told that only one person could help me with my request and she was at lunch. So I waited and I waited. Finally SHE arrived. I informed her of my request, she handed me a ton of paperwork, Okay I understand it is a process. In the mean time, not one of the other employees walked over to learn the process. So I guess she has job security or she can never die. While I was waiting, a few of the patrons were told that they did not have envelopes. I am sorry I thought I was in the post office. Next attempt, once again no one would help me but my assigned person. Once again the other two postal employees did not step forward to learn the process. I turned in my paperwork, only to get a phone call that I need additional paperwork. Today was my third visit. My person was not at the post office. I left my paperwork with one of the nobodys. I hope she gets it. I guess postal employees have no competition and customer service is not a priority.

I gotta give a positive shout out to my hometown post office. I accidentally forgot to renew my…read morepassport and it expired. When it expires, it is like starting all over again. I had all my necessary forms and documents needed to apply for my new passport. I got on line and scheduled an appointment to do the filing at the post office, in the early morning. When I arrived, they took me a little earlier, then my scheduled time and I was done and actually in my car leaving when it was my actual schedule appointment. The postal clerk assisting me was professional and knew exactly what she was doing. She made the process of filing and filling out the necessary paperwork, so easy. From my memory, this time went a lot smoother than my first time. I was so impressed with how quickly and efficient it went, I bought two new books of stamps. I've said it before, this USPS never disappoints me. Remember, the Betty White stamp is released on, March 27, 2025.

I have the best mailman in Godfrey!! He delivers usually the same time everyday. If he sees us…read morecoming towards him through the yard he will wait and hand us our mail. He's very nice and polite and always get our mail and not everyone else's mail in our box.

Hey kids... would you like your mail lost or stolen? Then, the Wood River branch of the United…read moreStates Postal Office is for you! I just spoke with Shannon, who is the supervisor, about a missing "delayed" package that was sent to me for Easter. It was shipped out of their location, yet, no scans are officially listed as leaving their facility. She went from saying that the first scan shown, besides when it was accepted on the 12th, was on the 14th "to next facility". Then, when I continued to ask why Wood River was not shown or scanned, backtracked and said that it was scanned and shipped out to St. Louis on the 12th, yet there was no scan in St. Louis. She wouldn't answer my questions, and instead gave me the runaround... unable to answer which facilities the packages were scanned into on the 14th and 15th. The package was not heard of again until the 24th in Memphis. She could not explain anything and just kept saying that there is a whole system and things are all sent out in one big bunch. Cool... but how did my package suddenly go from Wood River to St. Louis with no scans or tracking actually showing? Where is the accountability that the package was wrongfully handled between Wood River and St. Louis? All I could get was that she is "guessing that it was scanned in St. Louis"... WHAT??? Finally, she said that she was leaving a message for the Post Master to call me back. This is not the first time that I have had a problem with their office. I have had mail go missing quite a bit from there. When I asked her to please look into how they operate and handle their mail, she blamed the other locations and the "entire process". She also would not help in refunding my mother's money. If an accident happened, apologize and own it. Work on fixing it. The biggest sign of weak leadership is denying any responsibility and refusing to fix it. Offer solutions, not excuses. Shannon needs to go based on her inability to apologize and problem solve. The rest of the staff needs to be looked into. Seriously... bummer summer. You are an executive branch of the United States Federal Government. Do better.

great will be using these more often fast and 24 hours a day couldnt of asked for better convenienceread more

I had an important package that need to be delivered to a person at mutial of omaha for my mortgage…read moreit was also a large check when i went back to see what happened a black female who was just so arrogant and just got me upset about why it wasn't delivered (i paid 30.00 to get this package delivered and singed for by a person at mutual of omaha because i had 2 mortgage checks get stolen at this post office before so this time a yr later i decided to get it hand delivered and sign for ) and this is the second time this young lady desides she wants to confront me ( i guess she is sent out to handle the african American people that are asking questions in a low voice as i said THIS WAS THE SECOND TIME please avoid her at all costs now there is a white female i had rather have dealt with but she was so busy but she is very thorough and im sure my situation would have turned out to be alot better also if YOU Don't LIKE YOUR JOB STAY HOME .......

A little tricky to find if you're not familiar with the location, but the service was so fast! And…read morevery friendly. I walked in had her scan a barcode and had to pay $3 for packaging but other than that I was in and out in less than 5 minutes:

Everyone is super nice here and they are always incredibly quick, no matter how many guests walk in…read moreat once. The store is clean and spacious and there is a good amount of parking. It's also in a decent location.

We visited the Mail Box Store looking for a notary. They were so helpful, friendly and just good…read morepeople. I would recommend anyone looking for mailing services, notary and other great services.

I had some old photos scanned to create digital copies of them since they are the only copy around…read moreof these photos and I'd be heartbroken if anything happened to them. Barry did a fantastic job with them! I can now rest easy that I will not every lose these and I can share them with other family members. THANK YOU!!