USPS misdelivered our daughters seizure meds. Since they marked it as delivered "in/at mailbox" although to an incorrect mailbox, they refused to recoup our package because they considered it a "successful" delivery. We never recovered our daughters meds.
It continues...
Three weeks ago, USPS misdelivered again, and marked again as delivered "in/at mailbox" and again, it was not our mailbox that it was delivered to, but to some neighbors mailbox.. Our mailbox is industrial, it locks and cannot be opened without our key. This was a $1,000 Hermes bracelet. I opened a case with the postal inspector, and three days later they simply closed the case because they deferred to the local Airway Heights USPS reference of "successful delivery".
BUT IT GETS WORSE - within a week they lost $20,000 registered package. Three pages of signatures across the states and it gets to Airway Heights USPS and they fail to obtain signature for delivery.
We filed again for misdelivery and attempted to contact the Airway Heights office since February 28. It is now March 16. We have tried calling approximately 20 times. The phone rings 30 times then disconnects. Danette, the Airway Heights Supervisor has been aware of the phone RNA (ring no answer) then disconnect since February 28, but has done nothing about it. Shawn, the manager, has not known of any of his own office problems and refuses to provide me with escalation contacts, or follow up on his resolution, except to tell us that "he will follow up with his staff". I guarantee, it it were his $20,000 he would get a resolution.
Once again, on the registered mail package, I filed a complaint with the postal inspection, and after three days, they simply closed the ticket and said that they were working on it. My opinion, if you're working on a ticket, you don't close it! I called again today and opened yet another ticket with the postal inspection service and left a voicemail.. They are no better than the USPS.
Besides requiring all sellers to ship by other means, I am unsure how to hold the the incompetent "workers" of USPS and the Postal Inspection Service accountable. read more