they are not pushy and they take their time to explain and talk to you. You see that with whoever…read morethey're talking to

I would absolutely recommend the team at Waukegan Tire! I was driving back from a meeting, and got…read morea nail in my tire. No where close to home, I stopped in to see if they could help. Not only did they squeeze me in, I received a complimentary patch on my tire and I was back on the road. So happy I found them, and THANK YOU!

July 6th update. If I could give zero stars at this pint, I would…read more.. Customer care reached out with promise of a phone call. My husband received the call and the manager promised to pay for the lost tire & rim....BUT proceeded to say they did not have enough cash on hand to reimburse us for the lost tire and rim. Promised to call again when they had cash and could pay for them. Still no payment for the lost ATV tire & rim.

They repaired my tire, removed a screw from the driver side rear tire at no charge, thank you very…read moremuch.

My car had broken down and with urgency, i called M.S towing. They were straightforward and quick!…read moreThe tow truck driver, Jamal, was super nice and helpful. The pricing was fair and reasonable. Overall, amazing service!

They were very friendly, quick and did not overcharge. They are local to Lake Zurich. I recommend…read morethem.

Always a great service experience. Prices are fair…read more Wait times are dependent on numbers of cars so don't run late for your appt!

I am writing to express my disappointment regarding the recent changes at Duxler Tire under its new…read morecorporate management. It is clear that the current approach has shifted away from the customer-focused service that Mike Foster previously provided. The new owners are not honoring service packages that customers previously purchased, and the costs associated with their new showroom appear to be reflected in higher prices. I want to advise other customers to be cautious, as the store is no longer upholding the commitments made to those who supported the business in the past.

My daughter bought her tires here and she just got a flat. Jay was so nice and accommodating and…read moreoffered to fix her tire for free! We have been here several times for tires and have always had a great experience! I would highly recommend Mavis Tires in Round Lake Beach!!

JJ working at the front desk was very nice and descriptive. Kept me updated each time. And they did…read moreeverything in a timely manner and did their best. Will definitely come back

I've been purchasing tires from Waukegan tire for around 40 years never having any complaints…read more Recently I purchased tires for my truck and started having issues with vibration. Mark worked with the manufacturer for replacement and was able to get them replaced with another brand. Thanks Mark

Called the day before for new tires. They said come in the next day -- no appointment needed, no…read moreproblem. When we arrived they said it would take about two hours -- the whole process took about five hours. They said: "sorry, we're busy." If it's that busy they should let the customer know in advance instead of stringing them along all day long. It was completely disrespectful and we'll never return here again.

I had a simple oil leak coming from the valve cover (it was torqued down incorrectly from the…read moredealership and they used the wrong gasket sealant) and from the plastic oil pan on my 2015 Volkswagen GTI. The Firestone Conplete Auto Care in Round Lake Beach had been my goto place for maintenance and auto repairs since 2010 and for my parents since 2005. They had good quality and reliable service for a fair price. They were a service provider I trusted. If three repeated return trips, they didn't torque down valve covet and couldn't find why the leak was persistent and insisted that the leak was coming from the oil sensor on the oil pan. I agreed to having the sensor replaced and took the car home, only to find a large puddle of fresh, clean oil on my garage floor. I took the car back and they said it must be coming from the oil pan, since plastic pans have been a known source of oil leaks. Talking it over with one of the managers, we decided that a metal replacement oil pan should solve the problem once and for all. The repair was completed that day and I took the car home. The next morning an even larger oil puddle was found under my car. Frustrated, I took my vehicle to a much more expensive Eruopean car specialist. They did what the technicians at Firestone failed to do: Find the source of the leak. You pour fluorescent dye in the oil. Run the vehicle for a few minutes. Take a black light and look where the oil is escaping from. They found the head gasket / valve cover issue and the oil pan were not properly sealed. On top of that, Firestone had not replaced the plastic oil pan with a metal one! I had this garage replace the plastic pan with a metal pan (since the engines are the same, the Mk 8 GTI metal oil pan will fit on a Mk 7. There are also aftermarket metal pans available from a variety of vendors.). They torqued and sealed everything down properly and I paid foe the service, glad that the problem was finally resolved, but disappointed that Firestone had failed miserably. I went to confront the Firestone store manager (after he was unavailable for a few days), and showed him the service bill that the other garage did and asked why they replaced the plastic oil pan with another plastic one after we both decided that a metal one would be a better solution. He told me that Volkswagen did not make a metal oil pan and that plastic ones were the only available oil pans for my car. That was a flat out lie that could easily be fact checked on any smart phone. I as I still had the website for ECS Tuning screenshot on my phone, I showed it to him with at least three different aftermarket, metal oil pans for the Volkswagen EA888 2.0 TDI engine. I then showed him another website for UroTuning for another alternate metal oil pan. He eventually reimbursed for the work on the oil pan, refunded the part. I told him that he didn't have to refund the oil sensor or the labor for that as that was my fault for not doing my due diligence in overseeing their work. I also expressed by disappointment and frustration with their poor service. But, I held back. I was angry and felt betrayed for being lied to. I understand that they had young, inexperienced technicians, but you don't cover for their mistakes by lying to your customers, especially loyal ones that have been returning for over 15 years. While we kept the conversation polite and professional, I was seething beneath it all. Not because of the service failure, although that was frustrating. That could be forgiven by resolving the car problem and owning up to their shortcomings. Lying straight to my face... that was disrespectful. I'm no automotive genius. But, I know a few things about cars and I conduct myself accordingly. I drive an enthusiast's car with some light modifications. I enjoy talking about car performance and driving. That should have been evident. Don't tell me what part isn't available for my car and expect me to just blindly accept that as truth. That was never going to be a winning strategy. If I can't trust a service shop to be honest with me with major repairs, how could I trust them with simple items like brakes, tires, or oil changes, let alone more serious things like diagnostics? Your experience with Round Lake Beach Firestone Auto Care may differ, but I wouldn't take any vehicle that I cared about there or reward them with my business. Violated trust cannot be easily regained and I just don't trust them anymore.

Service is okay. We brought about car for brake pads and it…read morewas included with our warranty. Unfortunately 3rd party is involved whatever it is they couldn't be able to do their part, but they found a nail on one of the tire and charged us $60 + and that I now fixing it after few months. Hoping that I don't have to pay more than what my fiancé paid them. So there for quality is poor & value. Very disappointing.

Wildly better than the Firestone located in Round Lake Beach on 83. Honest mechanics doing honest…read morework here.

terrible place to take your car...the owners are rude and will tell you you need work you don't…read moreneed just to up the price...then when you get you car back the problem isn't fixed. don't recommend