I am very happy with my experience with this Social Security Office. I am applying for benefits…read morefrom my deceased former spouse. I called the office for initial interview where they sent up a phone interview on a certain date. The office called me at the scheduled time and did the full interview by phone. All I have to do in send the documents to their office by mail. This was very convenient for me as I am an 87 year old woman so it saved me driving to their office on the opposite side of town from me. Melissa, the person I worked with, was very helpful in explaining everything that I needed to send in.

Both my husband and I wanted to change my last name. The first day we waited 2.30 hours, just to be…read moreturned away because "we needed to make an appointment." So we went on the phone right away and made an appointment for the next day. We were 20 minutes early to our appointment, still waiting another hour. Then we got called back, just for the lady to check on my phone for the confirmation for the appointment, was set for 2 weeks ahead. If I could give this place zero stars I would. The way this place is run is a circus. The 1st week of being married to the love of my life is thoroughly intruded by this wretched place.

I just signed up for Social Security but wanted taxes taken out (W4-V). So I filled it out and was…read moreprovided the option to mail it or hand deliver it. Certain that something this important would get lost, I decided to try and hand deliver it. I had visions of the something worse than going to DMV. I was so wrong. I went in without an appointment, was met at the door by a guard to ensure that I didn't have any weapons (too bad we live is a society where this is a necessity). There were 3 people at the windows and 2 sitting waiting in chairs. I entered information into the kiosk and got a ticket with a number. It was a short wait when my number showed up on the screens. I did my business and the lady helping me was friendly and helpful, an actual person not a mindless drone. I headed back to my car. It only took 15 minutes or less.

Quick wait time during lunch! Tara was amazing and thorough with her explanations. Best federal…read moregovernment experience in a long time

I waited a good 2 hours to be treated like I'm stupid and don't know what I'm talking about. Love…read morethat for me. Window 17 didn't catch her name but she was so f*ckin rude for no reason!! Made me feel stupid and like I was in the wrong???? Thank you for your shitty customer service tho I guess. I had let her know I update and change all my information and she said no you didn't it would've change and been updated on my part. And I love her little snarky "because you forgot to update your residency" or when I was looking for my gross annual apparently I was too slow for her and she calculated whatever she felt like. So unprofessional in so many ways. Again I don't know her name she was window 17 served me A27 @ 9:30 am 10/11/2022 I'm sorry for wasting YOUR time ma'am. I hope you reevaluate your coworkers here. Some of them hate their job and treat your guests like dirt.

My pre-check was due to expire before I could get an appointment in Phoenix. So we set out on a…read moreSaturday morning for the two hour drive from our home in Mesa to enrollment center in Tucson. Not wanting to run into a delay and be late we planned to arrive about an hour before my scheduled time. We made good time on the freeway and arrived at 12:30pm for my 1:40pm appointment. Instead of stopping for lunch before hand, we went straight to the enrollment center, rang the buzzer and asked if by chance they could take me early. The sliding doors opened and we were in the waiting room. That's when we met the voice on the speaker. Agent Ballesteros! He took me right back and made quick work of the interview. He was kind and efficient. I turned over my passport and my Arizona Driver's license showing my current address. He took my fingerprints and had a few questions, mostly to verify the information they had was correct. I received a Global Entry information guide in which my new pre-check number had been written. Then we were done. I thanked Agent Ballesteros for taking me early and we were on our way out. The chairs in the waiting room had a few people in them by then. I'm thinking we must have showed up right at the end of their lunch break. If you're in the greater Phoenix area, don't hesitate to make the drive down to the Tucson Enrollment Center if an appointment time in the Valley won't work for you. Just be aware of the heavy traffic during morning and evening rush hours mostly between Phoenix and Casa Grande. Plan your appointment for a time that allows you avoid rush or come on the weekend and enjoy a nice drive. It's definitely doable and certainly worth the benefits that Global Entry affords us.

Located at the Tucson airport, they process global entry interviews here…read more I've been enjoying the Global Entry and pre-check privilege for almost 8 years now and finally decided to apply for my family members. Interview spots at Phoenix airport weren't available until a few months later but Tucson location offered a whole lot more including weekend! Parking is available at the short term parking at the airport. Park near the entrance as the Global Entry office is near there. We arrived one hour earlier than our appointment time but they kindly went ahead to process. The whole process was about 5-6 minuets. I thought it took 15 minutes when I originally applied but their process was very quick and efficient. I was thinking did I just drive 2 hours one way for five minutes interview? But considering benefits we get from the membership, it was worths the drive. If you can't get interview in Phoenix, consider Tucson as your alternative.

alexandria hill was very knowledgeable & helpful! I'm so fortunate & blessed to receive all the…read morehelp from DES! (: thank you ALL for everything! (: Sincerely, Juan C.

This is a excellent satellite for the Tucson DMV. You do…read morepay them a minor commission on top of the normal fee, but no line. . Easy parking and I was out in ten minutes after paying for registration for my 87 Truck. They now mail the tags and you get a proof of registration paper after you pay. Pretty simple. I was one of three in line at ten in the morning. Works for me.

Came in yesterday waiting for a name change on my drivers license due to marriage. Had my birth…read morecertificate, new social security card with my new name AND my marriage certificate (it's foreign). Waited for about twenty minutes and was told my marriage certificate isn't valid because it's foreign and that I need to go to the county clerk for an Arizona one. I told her that it's not what the attorney who married us said and that this marriage certificate was sufficient to change my SOCIAL SECURITY CARD. No dice. She said to come back when I have the right certificate. Fast forward to today- I go to the superior court who tell me that my certificate is legal and binding and fine. I go back to this place and wait for another hour while they email to verify that the court clerk was correct. Again, no dice. I was, however given a checklist of acceptable documentation and guess what!!!! My documents were acceptable. I simply left and went to the MVD on the east side and had my new drivers license in eight minutes flat. Yes, eight. I have collectively wasted one full day chasing my tail due to this facility providing incorrect and inaccurate information. Furthermore, the supervisor was sitting in the office in the left hand corner, no lights on hollering orders to people throughout the office. It was just an awful experience. I'd rather have a root canal or hang out in a dumpster than ever come back.

For what it's worth, I have never been a fan of the police since many abuse power or just plain old…read moredon't care, but I gotta say I had a much better experience with these guys than I ever have with TPD. The officer I dealt with was so much more of a professional and seemed like a genuinely good human being. I didn't get the same shady, uneasy and distrusting vibe I get any time I have interacted with TPD. Sheriffs department seems to have the right idea on who to hire for that type of job. Thank you Pima County Sheriffs Departmen!

Horrible police department. Fail investigative duties on all levels…read more Refuse to serve the public tax payers. Negligent Sheriff Dept . However, their location on west side is much much better. They are Competent, take reports, follow up and exercise diligence. This one is a joke and their sergeants are even more worthless! Avoid and report to main office on Benson.

Besides the 2 hour drive I had to take from the East Valley all the way to good ole (and I mean…read moreOLD) Tucson. The process to obtain my kid's urgent passport was easy peasy. From the appointment booking process online to even showing up in person. Every step of the process was easy, fast, efficient and friendly (might I add). It's a really small office but if you book an appointment during the daytime on a weekday like I did, you shouldn't have to deal with any crowds or lines. I don't ever plan on being back in Tucson for any other reason than obtaining an emergency passport for myself or any of my family members.

My passport had expired a couple weeks ago and I was having a mild panic attack as I have a trip…read moreplanned out of the country within the next couple of days. So I got online and was able to secure an appointment for expedited passport. I had a great experience. From check-in to waiting outside for my Uber after, I was able to complete my entire appointment in 15 minutes and returning to pick up my passport later today everyone was so friendly and performed extremely well. Pro tip: arrive 10 to 15 minutes early to allow for time for going through the security checkpoint. Make sure you come prepared with the documents that are indicated. Fill out your paperwork prior to your appointment. Relax the professionals here have it all taken care of.