I am very happy with my experience with this Social Security Office. I am applying for benefits from my deceased former spouse. I called the office for initial interview where they sent up a phone interview on a certain date. The office called me at the scheduled time and did the full interview by phone. All I have to do in send the documents to their office by mail. This was very convenient for me as I am an 87 year old woman so it saved me driving to their office on the opposite side of town from me. Melissa, the person I worked with, was very helpful in explaining everything that I needed to send in. read more

Both my husband and I wanted to change my last name. The first day we waited 2.30 hours, just to be turned away because "we needed to make an appointment." So we went on the phone right away and made an appointment for the next day. We were 20 minutes early to our appointment, still waiting another hour. Then we got called back, just for the lady to check on my phone for the confirmation for the appointment, was set for 2 weeks ahead. If I could give this place zero stars I would. The way this place is run is a circus. The 1st week of being married to the love of my life is thoroughly intruded by this wretched place. read more

I made an appointment online and actually went to the wrong SSN office and I still got there in time for appointment. Only waited for 5-10 minutes and was able to get paperwork completed by a wonderful lady. read more

Not sure why there are so many negative reviews! I made an appointment online and brought the documents I needed with me. The security guard/police officer at the front was so friendly. I got a number and sat for maybe 8 minutes before I was called up. I was in and out in 15 minutes. read more

Had to change my last name, was only in there about 20 minutes total. Kind staff I highly recommend making an appointment before hand for quicker service. read more

Fast and easy, workers are kind and respond to any question Fast and easy, workers are kind and respond to any question read more

If I could give it a zero I would, the man upfront is beyond unprofessional and gave attitude to multiple people talking to them as if they were stupid. I feel the person at front should have a better attitude and be more understanding instead of cocky. read more

I presented after I was told online when filling out an application to "walk into my local SS office without an appointment and present my identification for verification". Once I showed up and waited they refused to help me without and appointment and were completely unapologetic to the fact that their site directions directly conflicted with those online. read more

Online my direct deposit change won't take effect for almost 3 months. I was told they can make the change effective immediately at the local office but I need an appointment and the website won't allow me to make one for this purpose. The wait times to talk to someone on the phone are 2 hours or more. Only the government could screw something up this badly. read more

Chaotic with no real system to tell people where to go. Just a cranky security guard hollering over the crowd to tell us where to go/how to navigate the process. read more

Well they send me money twice a month. But just try to get someone to talk to. Just getting them to understand your problem is an effort read more

I was speaking to an employee within 5 minutes after my appointment time. Applied for benefits (age 62) and spoke with Sophia for about 10 minutes. DONE. Very easy. Thank you! read more

During our visit on 12/15/2023 officer T. Norris was very professional and courteous. His clear, concise and excellent demeanor was greatly appreciated when giving verbal instructions on the rules of the Social security office guidelines. Inside at the customer service desk agent Dominick was a breathe of fresh air with his efficiency, professionalism and knowledge. Thank you to both staff for making our experience 100% awesome. read more

Social Security - Public Services & Government Near Me - Tucson, Arizona

In person, my representative was knowledgeable, polite and kind. I DEFINITELY WOULD NOT BOTHER CALLING THE 1st AVENUE TUCSON OFFICE. The woman that I spoke with was so rude and condescending. Save yourself the annoyance of dealing with her ineptitude. read more

Excellent service! On entry to the building, the security official was courteous and concise. A shorter than expected wait, followed by a knowledgeable and professional experience by Jessica who knew exactly what was needed to solve my problem. I can definitely recommend this Social Security office to any one. read more

My spouse & I were given 1 appointment to file for Medicare & social security benefits. Upon arrival & check in, they called my husband's number so I went back to the window with him & I was informed that we would be seen separately with different interviewers. My interviewer wasn't very prepared and I discovered he eventually failed to enroll me in Part B. I called to check on my application & was told they didn't have it! I was then informed the next best thing to do was fax it which I did the same day. I followed up with a phone call & once again I was told they didn't receive it Eve though the confirmation was in my hand. They then suggested that I drop off the paperwork in their drop box. So I drove all the way over & they didn't even provide pens to fill out the envelope of my documentation so they could determine what to process. I was also told to wait another week after a follow up call. After the wait, I called again & I was told it would be another 30 days before I received my insurance cards! Eventually my Part B application was processed but everything was behind schedule and placed a lot of pressure to get my supplement insurance approved. read more

10 stars! Highly recommend them if you have Social Security stuff to sort out... Oh wait, you can't go anywhere else. Haha. Why leave this place a bad review as if someone's going to read it and go elsewhere. People on Yelp are such cranky clowns sometimes. Anyway, with covid you have to make an appointment over the phone first. No logic in just showing up. They won't see you. Everyone I spoke to on the phone was polite, everyone at the office location was too. Went a little early for my appointment and was in and out in less than 15 minutes. read more

The number is for a national office. The wait times are about an hour. Don't bother using the callback feature. I tried 3 times. Each time they call you back it says "press one if you're ready to speak to an agent". It won't acknowledge a button press nor a voice response. After 4 or 5 attempts it will end the call, and you'll have to start over. Save your time and just go into the office. read more

Hope you don't mind waiting in the hot Arizona sun... these brilliant humans are making people stand outside and only letting them in one at a time... BuT cOvID... no not but covid! Making people wait outside in 100+ degree weather because you don't offer certain services online IS NOT OK! What y'all gonna do when someone gets heat stroke? That's on you believe it or not... let people in! read more

We flew in from overseas with the death of my father in law and had 3 days to take care of the SS matters. My first call to the toll free was answered by "Martha" and she advised they would need to talk with the surviving spouse (who is in assisted living) and suggested we request a call back when she was with us. That is what we did and it was a 2 hour call back wait and sure enough, SS called back 2 hours later and Larry was out of the Phoenix office and was amazing! He was thorough, understanding and provided options and three way called to Melissa in the Tucson office so we could complete all necessary questions on the phone without an in person visit needed. The two of them were so thorough and personable and we were 110% satisfied at their compassion and thoroughness. This matter was resolved our first day of trying which was critical since we will be returning overseas for the next 2 1/2 months and needed this updated right away to ensure the proper amount would be forthcoming. I can't say enough how impressed we were with both Larry and Melissa. They far exceeded our expectations and were so friendly and welcoming you'd have thought we were dealing with an exclusive Airline Club Customer Service rather than Social Security. These two are gems for certain! read more

Don't waste your time calling this office in Tucson. I called several times and remained on hold over 15 minutes each time, only to be cut off over and over. When I finally got the appointment in person and mentioned the lack of phone service to the employee, she immediately became defensive and rude. The only good part about this office is the security guard. He is very polite and helpful. The security guard should be running the place -- he could train the clerks on customer service. read more

Can't believe how painless my experience at this Social Security location was. I lined up about 20 minutes before opening (even then, there were probably 30-40 people lined up ahead of me). I didn't make an appointment, so I figured going in early would be fine (and it was!). They do check bags when they open the doors, so make sure to leave any pocket knives or pepper sprays in the car before lining up. I was dumb and forgot to take them out of my purse, but thankfully they didn't make me wait in line again after I ran to put them back in my car. Once I got to the window the appointment was about 5 minutes. Easy peasy. From the time I got in line to the time I was walking back to my car, I had only been there about an hour. Score! read more

I just went in to get a name change and had the pleasure of working with Robert to make that happen. He was so pleasant to talk to and made my experience quick enough to where I wasn't rushing to my next appointment. read more

I had a phone interview today for my non verbal, autism diagnosed son, who is 3 years old. The guy on the phone was short and rude, from the beginning. I remained polite and did not give him any reason to be more rude than he was. I am a single mother and full time worker, I was on my lunch break and scrambling to find the info he was asking me for because he was making me so nervous with the tension and impatience in his voice. He asked is we were on benefits and I explained my son is on ALTC and what it was because I didn't know he was calling from AZ, it just showed up as US GOV SSA. He said "I know what that is, I work for the federal Government!!". I thought to myself , ok... he went on, very rudely until I was so stressed out I started crying and pleading with him to relax and speak to me in a better way because I can't give any information to him or search for it, when I'm being talked to and treated like that. He also said a backhanded comment about "isn't 3 a little young to be diagnosed?". I still did not say anything to that. At the end he said "I don't need to listen to you whine" and "I'm going to end the call, it sounds like you're not prepared for an interview". I calmly asked him to please let me speak to his supervisor and was ignored. I can't imagine this is how they should treat people and I can only imagine something bad is going on in his personal life and he is taking it out on people at work because I did and said nothing to deserve being treated and talked to like that. I was ready for an interview, not an interrogation. He ended up hanging up on me and I made another appointment after waiting 2 hours on hold. I'm still in shock and I'm proud of myself for keeping my cool through the ordeal. Funny thing is, once I was able to relax after the call, I found all the information he was asking for within 2 mins. Patience goes a long way and he should be working with inmates, not people who need help... read more

On hold for 1 hour trying to schedule an appointment to come in. Online it says the service I need can only be done in person, in an office and I must have an appointment to show up. Never did get anyone to answer. Does anyone work anymore? read more

As the other reviews state..no one wants to actually spend any time here. I came for a long overdue name change. Here's the trick..I lined up 20 minutes before they opened, got one of the first numbers, was in and out under 10 minutes! Oh snap! The guard was friendly, then another gentleman asked what Services I needed and showed me what buttons to click on their automated system. The representative I worked with was chatty and funny. Pretty painless. Another tip...they do have most forms online. Get them at home, print, fill out. This saves time. Come prepared. read more

Worst experience ever. You can't go in to get things handled, yet their phone service is crap. Was told that it would be easier if I was there in person, but they won't let anyone in unless you have an appointment. The appointments are restricted and the service I need is not on the list of things I can go in for. Was told three different things and the one gal I did have some luck with never called me back. Now I have to resubmit everything and start back at square once since they can't seem to figure out how to do their jobs. read more

Ughhhhhhh. I did everything people suggested, printed out and filled the correct forms out and got there 20 minutes before they opened to stand in line. After waiting for an hour and a half they skipped my number. I talked to the (very helpful and nice) security guard and basically I had to get another number. I was there for over three hours. Basically make sure you watch the TVs calling the numbers like a hawk- sometimes they call out the numbers and sometimes they do not. The guard and the gentlemen I met with were both great, only 3/5 because there number system is in need of a revamp. read more

The staff apparently have a different training because one employee will tell you one thing and another employee will tell you something different with no remorse to inconvenience. read more

If you come here you better clear an entire day. I came in for a simple issue that took all of two minutes to resolve. It took 4 hours to have my number called. The security guy had a God complex. He made me show him my phone was on silent. Isn't my word enough. Talk about a police state. read more

This service here is so efficient!!. The staff are professional and personable. I arrived five minutes to close at 3:55 pm and was done by 4:20 pm. Security agent was really pleasant after inspecting my handbag and directed me to the kiosk to get a number. The number is announced and the window number is displayed on the screen. Pay attention to the sign to the building. Easy to miss the building since the entrance is off a side street. Ample parking. This was the best experience i had when dealing with social security. read more

Great service! Waited 15 minutes only to find out I had the wrong paperwork but came back with the right paperwork and only waited 10 minutes to be seen. Everyone was super nice and polite and the security guard was very helpful too. My suggestion? Be nice, show up prepared, and if you have an appointment show up on time. read more

I went one weekday when it rained recently to get a replacement SS card. Got there just after opening and was done in a little over half an hour. Easy and quick experience with helpful people at the front making sure any assistance you need is handled to make sure you get to the right person to help you with whatever your issue might be. No complaints! read more

I didn't have high expectations as far as customer service goes before going to this social security office. But I've visited this one twice and both times I have been treated very kindly and the employees here have an attitude that they enjoy their job. They're very understanding and helpful. The wait time is usually about an hour for me which is to be expected.. So plan for that. read more

If you wait till a rainy day to go you don't have to wait at all! I went around 3:15 on a rainy day, only one other person was waiting. The staff is VERY cordial and very professional. Not a bad experience at all. I would say better than the DMV! read more

Here's the thing, no one ever wants to spend any part of their day at SSO's or DMV offices, but its a part of life and has to be done, right? This location in particular was packed this morning, and I got there 13 minutes after opening (lot was full). I got my number and sat down for about 15 minutes when someone came out and apologized but that their internet is down and they are doing everything they can, but that the wait is going to be just a bit longer today. The workers were so nice and considerate, and rushed around making sure everyone had forms and could check in properly. I was there for just about an hour and was able to get my last name changed on my SS card (married) in that amount of time, with their internet being down! They were able to get their system working again within half an hour and get numbers called again. Considering that this was out of their control, they did an awesome job of accommodating not just me, but everyone. I was in and out of the SSO in an hour even with technical difficulties, I'd say that's pretty impressive. Four stars because lets face it...it wasn't exactly the best way to spend my morning before work, but I was pleased. read more

Why oh why would they be closed at noon on wed afternoon? Oh yeah I forgot they are a Government agency

We've had several interactions at this office. Ability to make appointments or walk-in. Wait very little. All staff have been friendly and helpful. One staff member went what I consider above and beyond "duty" when we had an appointment. Even saved us another trip in. read more