Beautiful Resort, Great Food, and Even Better People!…read more
We recently spent several nights at El Conquistador while in Tucson for our mother's Celebration of Life. First, the property is beautiful. The desert landscaping is gorgeous, the mountain views remind you why Tucson is such a special place, and the pools are fantastic. We spent a lot of time at both the pool bar and the lobby bar, and honestly, the service was one of the best parts of our stay. They're about to undergo major interior renovations and upgrades, so expect some areas to look a little distressed, but overall the property is still extremely beautiful!
The lobby bar became our family's gathering spot. With relatives and friends coming in from different places, it was nice to have a comfortable place where everyone could meet, have a drink, laugh, tell stories, and spend time together. The bartenders were friendly, attentive, and genuinely seemed happy to have us there. The same was true at the pool bar. Great service, good drinks, and a beautiful setting made it very easy to spend an afternoon there.
And Epazote Kitchen was excellent.
We had a wonderful dinner there. The food was fantastic, but the customer service is what really made the experience. The staff was warm, attentive, and accommodating to our family without making anything feel forced or scripted. Good food can bring you into a restaurant once. Great service is what makes you want to come back, and Epazote gave us both. We will absolutely eat there again the next time we're at the resort.
I also have to recognize two incredible people.
Michele Cabrera helped coordinate our mother's Celebration of Life and was wonderful from beginning to end. She worked with our family, kept us informed throughout the process, and helped create a beautiful reception that let us stop worrying about logistics and simply enjoy being together. The banquet team and bartenders who took care of everyone at the reception were phenomenal, too.
And then there is Lisa at the front desk.
Lisa is an absolute gem.
We had some logistical issues with our family's rooms when we arrived, and Lisa immediately went to work fixing them. She helped rearrange rooms, made restaurant reservations, coordinated with other departments, kept us supplied with water, and somehow seemed to be there whenever we needed something.
What makes Lisa special isn't just that she's good at her job. It's how she treats people. She's funny, genuine, incredibly easy to talk to, and makes you feel like she's actually listening. Nothing about her customer service feels rehearsed. She simply takes care of people.
Hilton, if you're reading your Yelp reviews, please recognize Lisa and Michele. Employees like these two are the reason people come back to a property.
Our family came to El Conquistador during a difficult weekend, but we laughed, ate some great food, had probably a few too many drinks, spent time around the pool, told stories about our mother, and celebrated her life with the people we love.
It's pretty special that a place I remember visiting with my mother as a kid became where we eventually gathered to celebrate her life. Did I mention the views?! WOW!
Thank you, El Conquistador. We'll be back.