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    US Appliance

    1.6 (167 reviews)
    ModerateAppliances
    Open 8:00 am - 6:00 pm
    Updated 1 month ago

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    Smashed back of refrigerator.

    I ordered a refrigerator, stove, microwave, and dishwasher from them. each of them arrived severely damaged. They have a policy to inspect everything within 24 hours and report any damage. The dishwasher was damaged under the insulation where no inspection would have found it. It is worthless. Furthermore, they want you to keep original packing and pallets until you install and test the appliances. Do you have that much room ? Don't do business with these folks. Find someone reputable to buy your appliances from. Someone who will stand by their sales.

    They shipped me a $4,000 oven and the box was severely damaged on arrival. Their carrier/driver convinced me to accept it and file a claim if I opened it and it was damaged. And that I would have no problems getting it replaced. I took lots of photos and wrote on the delivery ticket that it was damaged. I did this against my better judgement, but thought it could help all parties out. I was CLEARLY sent a damage unit, there was never a dispute there. What I didn't know is that there was small print on all the BS paperwork from US appliance that required me to make a claim within 24 hrs. I didn't, I reached out in about 72 hours once I had time to open the box. I simply expected them to do the right thing (they did not). Their customer service department started out very friendly, but ultimately ended up being extremely abrasive and put all the responsibility 100% on me. They wouldn't even file a claim with THIER Carrier and made me do it myself, saying they know how it will end up so they weren't going to mess with it. 2-3 months of messing with this, filing a claim with their carrier myself, phone calls, emails, follow ups, etc and being out $4,000. The Carrier actually accepted my claim and paid me a least a portion of the claim. I'm still out $1,000 and the massive headache this has caused me. US Appliance Customer Service is a joke, and can take their fine print (which I never agreed too) and shove it you know where.

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    Review Highlights - US Appliance

    I did tip the delivery man since he technically just had to drop it off at the curbside.

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