I wish I could give them negative 100 stars. BEWARE! The reviews on Google are all fake so I am…read moreposting here so others are not scammed by this company. I booked one of their units in Philly which was advertised as a 2 bedroom unit with a large kitchen and a big sunny living room. When I arrived I was in a completely different 1 bedroom apartment with a super tiny kitchen and a dark dingy living room. When I sent them photos showing them that the listing I booked did not match the unit they put me in, they refused to do anything about it. A total scam. Bespoke is a dishonest management company based out of a foreign country. They do not have local hosts or team members to offer support. AVOID Bespoke at all costs!! Trust me. I don't like to write bad reviews but I don't want anyone else to be scammed as I was.

BED BUGS! Stayed in an Airbnb in north shore Pittsburgh that was co owned by Bespoke Stay and…read moreSHANNON REICHERT. My husband and I were completely attacked by a MATURE infestation of bed bugs. When we contacted SHANON REICHERT, she was completely unhelpful and rude. The "best" she could offer was a 30% discount since we had "waited so long into our stay to report the infestation" mind you our booking was only two nights and we've never encountered a problem like this. HORRIBLE customer service and DISGUSTING rental.

I booked the house for sept 1st through Burnett Brown. I paid a deposit on May 12th of $250 then…read moremade payments up to $1500 by August 20th. The remaining $250 was to be paid on the day of check in. I got a call on August 30th that they had to cancel my reservation because the neighbors keep calling the police and they get fined. They said they had to cancel their Saturday booking as well. Turns out they only cancelled ours. I found out they still honored their Saturday booking. They still have no refunded my $1500 as of sept 6th. Do not trust them with your booking. They are illegally booking the house and picking and choosing whose booking to honor. SCAMMERS.

This house is everything i celebrate my birthday and it's a great experience!!!…read more Thank you jade for all the help ! Michael

The most beautiful studio apartment stay I have had! All of the staff gave the Rick star treatment…read moreand effort for us. The only complaint I have is they no longer rent the race st location

I was extremely happy with the room, the size, and amenities that it had like the full kitchen. It…read moreis very trendy and clean. The TV in my room also had netflix, hulu, etc. For the price and location, you couldn't really beat it plus it was just a short walk to a bunch of nice restaurants so the location was excellent. In fact, there is a great sushi place and coffee shop connected to the same building. There are other tenants on the floors below who live there (rent/lease) and they were really nice as well. They had a game night (trivia) when I was there and invited me to come. For the price compared to regular hotels, it was a no-brainer. I travel quite a bit and I have to say that was also one of the most comfortable beds I've slept in.

I cannot discourage you enough about this company. I booked a stay for my family of 4. It was an…read moreupwards of $300/night. The booking process was smooth. However, after we checked in, we quickly realized that one of the windows' latch was broken and being on the 16th floor with rain and temperatures in the 40's, we could not use one of the rooms at all. I emailed the Ur hip and they said that it would fixed shortly and they would send someone up. After a few hours with no maintenance personnel in sight, I emailed them again. We were reassured that someone will be up. The manager of the apartment complex came and took pictures and said it was definitely broken and left. We had a 7 night stay and the window never got fixed; in fact I was given a step by step tutorial in one of the emails 'how to close a window' which as quite insulting since I felt that our request was not taken seriously. We booked a 2 bedroom apartment and could not use the second room at all and had to sleep in the living room. Urhip was emailed constantly and we were constantly ignored. We were never reimbursed. I am now waiting to at least receive my deposit back from this shady company. Truly disappointing experience.

I recently stayed at the 1955 Locust St location in room 2F for a work trip…read more Staff: The day before my arrival I got an email with entry instructions for the front door and then to get into my room then later in the day I received a phone call to make sure I got the email and they wanted to make sure I didn't have any questions. I also received text alerts with info. They communicated with me via text several times throughout my stay to make sure everything was to my liking. I also coordinated with them via text about trying to store my bag for several hours before my 5pm flight out. They kindly offered for me to store my bag at their offices that weren't very far away; however, I ended up storing it at the UPENN lab while I went to the museum, etc. I didn't have any issues but my impression was that they cared about my stay and wanted to make sure everything was going good for me. Room: I stayed in 2F so had to walk up 1 flight to get to my room. Everything was very clean and I felt it was roomy in the three spaces: bathroom, bedroom, living space/kitchen combo. Decor was fine. Bed was very comfortable. My only gripe about the room was that when the heat would come on it would blow air against the opposite wall and would jingle a decorative lamp that had wind chime like things hanging from it. I had to lay a shirt over it to mute this. I didn't want to relocate it. Other than that I slept very well once that was solved. Internet was solid, as well. Location: I love staying in Rittenhouse so I knew the location would be good. Ultimo Coffee across the street has amazing espresso and the croissant was also delicious. There were plenty of neat places to eat nearby. There was snow on the ground so Rittenhouse Sq was especially beautiful. I didn't notice any loud people at night. It is just fun enough of an area to have lots of options at night but not so bad that you have to deal with woo girls outside while you are trying to catch some zzz's. Verdict: I'll be back.

I stopped by 1900 Arch to check out an apartment for a friend and possibly for myself. I…read moreremembered the construction phase, so I was curious about the units, price points and amenities. When I walked in the door, a very friendly security agent walked me to the leasing office. There I met and spoke with Elizabeth. (That's what the card read. Since she never introduced herself, I'm making an assumption.) Cordial still, she asked me to complete a visitors card, so I did. She handed me a brochure and took me to see a unit. As we were walking out of the leasing office, I quickly realized that, as I was following Elizabeth, I was being followed by a man. We walked through the lounge area and then stopped at the gym, where Elizabeth told me a little bit more about the gym space. And there was that man right behind me. Then we walked down the hall and into an elevator. All three of us. I looked at said man, who enthusiastically says, "Hi! I'm Chris." And he extends his hand. As I'm shaking his hand, I explain to the both of them that I feel like I'm being followed like I'm in a store. Chris responded: "We tour in pairs." It was incredibly uncomfortable. I've toured many apartments in my life and I've never been greeted with the "front and follow" surveilliance tactic used by law enforcement. I honestly felt like I was being led to a jail cell or the guillotine. The goal was to either: 1) make me feel so uncomfortable that I'd never move in or 2) protect themselves from me because I looked menacing. I'm tall, thin and used to model, so that's how I carry myself...always. I wore an Armani winter coat, Burberry winter scarf, Tiffany & Co. pearl earrings, and mink fur gloves. I simply don't have a menacing presence. So I can only assume that their goal was the former. By the way, the units are average. I don't recommend moving here.

I had no idea that building was being used as an extended stay! I guess anything goes with PMC!…read more This review is for 1900 Arch Street Apartments. DO NOT, I repeat, DO NOT rent from PMC Management Company. This goes especially to Penn Law and Wharton grad students. I'm a Penn Law grad and attorney living in Philly. I recently got transferred to my firm's NYC office. I was more than willing to pay the lease break fee for my apartment but then the management company told me that I would still have to pay rent for the remainder of my lease if they are unable to find tenant. What is the point of a lease break fee? I told PMC that I would just sublease the apartment for the remainder of lease and they informed me that this was prohibited. I pointed out that the lease does not prohibit subleasing and the tenant only needs written approval from the landlord. PMC's response: All subletting requests will be denied! Soo basically you want me to pay a lease break fee and the rent for remainder of lease? What is their incentive to re-rent my apartment if they are guaranteed rent for the remainder of lease-- especially when they have many other empty units? Absurd! Then they threatened to charge me double rent if I didnt move out by my early move-out date. Are you kidding me? Of course that would never hold up in a court of law. This is the treatment I get for keeping my unit in immaculate condition and paying rent on time for the last eight months. Bottom line, this property group/building is not for business professionals who might need to transfer cities or graduate students who will have summer internship in other cities and need to sublet. I will be sure to post this in Penn's off-campus housing reviews and alert HR at my firm. There are so many new apartment buildings in Philly. Based on the reputation this property management company has created for itself during my short time in Philly, I recommend that you save yourself from the drama and headaches and rent somewhere else!

Stay Alfred is a Scam. They knowingly advertise unclear pricing on travel websites then charge…read morehuge hidden fees. They charged double the advertised price when I stayed there, admitted that it is unclearly advertised and that customers complain all the time, but still refused to issue a refund, even before the stay.

I booked a 3 night stay on the app HotelTonight for a great deal. This is not a 5 star hotel- it's…read morea super cute apartment in a great location with everything you would need. From the beginning, the communication with their customer service was great- the rep (Charm) answered my questions and offered me tips/ insight during my stay. I was emailed the door lock codes & consistently received text messages checking in with me about needs/ or concerns throughout my stay. Here's the down low: Location- I stayed at 1955 Locust location- directly across from 7-11 and a cute coffee house (Ultimo Coffee) with the best coffee I've ever had (this alone is a big plus). The place itself is nicely decorated with a welcoming feel..bathroom, washer & dryer (one detergent sample provided), full kitchen with a fridge, oven & stove, plates and utensils provided. The bed was comfy & the bedroom was the perfect size. There were two large tv's- one in the bedroom and one in the living room- with Netflix and prime included. The apartment was very clean - spotless in fact, nice & quiet. One of the bulbs in the bathroom was out during my stay & my last night there, the two remotes for the tv in the living room stopped working (a little annoying but not a deal breaker for me). I think this is great service for a great price. I would recommend to anyone staying for a few days & I will most definitely return!

Rented a 2 bedroom in Fitler square thru URHOMEINPHILLY. It had charm. the location is amazing!…read moreThe airconditioning didn't work, and thank god their team brought in 3 window units before a heat wave. The unit had 2 floors, lots of space and allows dogs. Would stay again. Felt safe, bolts on inside door to unit. The stairs are Steep and need better railings, also narrow. We staying in unit 2 of their Fitler Square location off Lombard st.

We needed to stay in this immediate area so I could chauffeur family around. So, stay we did! The…read morestudio suite room was spacious with a 1/2 fridge, dishwasher, microwave and sink plus an assortment of dishes. It was great for leftovers and enabled me to eat frequently, since I'm trying very hard to maintain my weight. Parking is on site but... our rental car was too tall to handle the 6'3" height limit. No problem, there are other lots in the area and I like to walk anyway. To Hilton's credit, they mention this on the hotel web site. What stood out was the cleanliness and the service. All was clean and ready for us. Plus, Rahkya behind the desk was very gracious and helpful. Gus the bellman was personable and helpful. Shawnette and Aaron in the breakfast buffet were friendly and helpful. Everyone we interacted with, including the staff at the onsite restaurant were friendly and professional. I wish I could say the same about Philly drivers. I've been driving around a lot and that hasn't been much fun. Almost nobody makes eye contact or makes room. I've seen worse in other cities but bring your A game if you plan to drive here, in these small historic streets. Life is good with a comfortable stay using points.

I want to be clear that this review is for the Doubletree Parking on Broad St…read more Had reason to park there recently while attending the ballet followed by dinner. We were a party of 4 in two separate cars: one party paid for parking in advance as a 'ticket and parking' package. The other did not. We arrived about 11:30 am for a Sat matinee. Lot was rather full, but more, the spaces were very narrow, which seems to be the case more often. There are only two elevators, and they also are exceedingly small, holding 5-6 adults max-which is an issue when the shows end and everyone is queued up to leave. Our biggest issue was discovering that the prepaid parking expired at 4 pm. Since we were staying for a post ballet dinner, we asked and were told that we would simply need to pay for the 1 hour difference. If only it had been simple; but no. Besides the fact that the booth attendant had a friend inside chatting to the point that we needed to honk to get attended, the attendant had no idea what to do with a prepaid ticket holder who was attempting to leave past the allotted time. Their default was charge us $30 (the rate charged the car without the prepay), making it $30 for one hour. We declined to pay that as that was not the posted hourly rate...and had to sit for more than 15 min and only due to the exceedingly long trail of cars queued behind us did the attendant finally charge the posted hourly rate and allowed us to leave. Provide better training on what-if" scenarios, extend the parking package hours from 4 to 5 to accommodate meals. Do better.