1. Ur Home In Philly

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Philadelphia, PA

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Ur Home In Philly

3.0 (4 reviews)

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Bespoke Stay

Bespoke Stay

1.2(5 reviews)
1.6 mi•Old City

Zero working smoke detectors. Not one in the home. Every detector was covered with a shower cap and…read morehad the batteries removed. I bought and installed batteries myself the night we arrived, after traveling with a one-year-old, and when they came back online she was woken up. No technician was sent at any point during the stay despite promises to send one from Bespoke. Also documented: kitchen chair with a large tear, closet door off its hinges, missing towel rack, stained comforter, dirty floors and crumbs, no trash liner, no paper towels or cleaning supplies, trash never collected. The place smelled musty, consistent with the capped detectors. The basement workspace, one of the main reasons we booked, had no working Wi-Fi. Management missed three scheduled calls, would not provide the Philadelphia short-term rental license number, and refused any compensation at all. Nothing "Bespoke" about this company, all our communications routed to an overseas call center.

I wish I could give them negative 100 stars. BEWARE! The reviews on Google are all fake so I am…read moreposting here so others are not scammed by this company. I booked one of their units in Philly which was advertised as a 2 bedroom unit with a large kitchen and a big sunny living room. When I arrived I was in a completely different 1 bedroom apartment with a super tiny kitchen and a dark dingy living room. When I sent them photos showing them that the listing I booked did not match the unit they put me in, they refused to do anything about it. A total scam. Bespoke is a dishonest management company based out of a foreign country. They do not have local hosts or team members to offer support. AVOID Bespoke at all costs!! Trust me. I don't like to write bad reviews but I don't want anyone else to be scammed as I was.

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Ur Home in Philly - The front of 1500 Locust

Ur Home in Philly

2.7(16 reviews)
0.5 mi•Rittenhouse Square

I stayed at "the arch" apartment off 17th street for a few weeks, while the location was good. The…read moreapartment was old and small but reasonable. I then stayed 2.5 months in "the arrive" in university city in a penthouse apartment which was a new building, great location and absolutely amazing. Both sites had a good gym, coffee In the Resident lounges and 24 hour concierge. Amazon packages were delivered without any issues. The folks at urhip were very nice and easy to work with also. Fixed issues fast and were helpful! Would definitely stay with them again!

I cannot discourage you enough about this company. I booked a stay for my family of 4. It was an…read moreupwards of $300/night. The booking process was smooth. However, after we checked in, we quickly realized that one of the windows' latch was broken and being on the 16th floor with rain and temperatures in the 40's, we could not use one of the rooms at all. I emailed the Ur hip and they said that it would fixed shortly and they would send someone up. After a few hours with no maintenance personnel in sight, I emailed them again. We were reassured that someone will be up. The manager of the apartment complex came and took pictures and said it was definitely broken and left. We had a 7 night stay and the window never got fixed; in fact I was given a step by step tutorial in one of the emails 'how to close a window' which as quite insulting since I felt that our request was not taken seriously. We booked a 2 bedroom apartment and could not use the second room at all and had to sleep in the living room. Urhip was emailed constantly and we were constantly ignored. We were never reimbursed. I am now waiting to at least receive my deposit back from this shady company. Truly disappointing experience.

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Ur Home in Philly
Ur Home in Philly
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UrHomeInPhilly

UrHomeInPhilly

4.0(2 reviews)
0.4 mi•Rittenhouse Square

I booked a 3 night stay on the app HotelTonight for a great deal. This is not a 5 star hotel- it's…read morea super cute apartment in a great location with everything you would need. From the beginning, the communication with their customer service was great- the rep (Charm) answered my questions and offered me tips/ insight during my stay. I was emailed the door lock codes & consistently received text messages checking in with me about needs/ or concerns throughout my stay. Here's the down low: Location- I stayed at 1955 Locust location- directly across from 7-11 and a cute coffee house (Ultimo Coffee) with the best coffee I've ever had (this alone is a big plus). The place itself is nicely decorated with a welcoming feel..bathroom, washer & dryer (one detergent sample provided), full kitchen with a fridge, oven & stove, plates and utensils provided. The bed was comfy & the bedroom was the perfect size. There were two large tv's- one in the bedroom and one in the living room- with Netflix and prime included. The apartment was very clean - spotless in fact, nice & quiet. One of the bulbs in the bathroom was out during my stay & my last night there, the two remotes for the tv in the living room stopped working (a little annoying but not a deal breaker for me). I think this is great service for a great price. I would recommend to anyone staying for a few days & I will most definitely return!

Rented a 2 bedroom in Fitler square thru URHOMEINPHILLY. It had charm. the location is amazing!…read moreThe airconditioning didn't work, and thank god their team brought in 3 window units before a heat wave. The unit had 2 floors, lots of space and allows dogs. Would stay again. Felt safe, bolts on inside door to unit. The stairs are Steep and need better railings, also narrow. We staying in unit 2 of their Fitler Square location off Lombard st.

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Ur Home In Philly - vacation_rentals - Updated October 2026

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