I can't speak for the urgent care but do not schedule a regular appointment as you will wait hours…read moreeven if you have an appointment. I had an appointment with a nurse practitioner in morning and he is do chatty with others I had to wait over an hour for appointment. They do not stay on task. I will go to St Vincent's in future.

Just left this clinic after not being seen by a Dr. "The Office Manager/Part Owner" as she…read moreinformed me, was very rude and unhelpful. She asked me to do her job by calling to verify my insurance coverage after she was unable to verify the insurance on her system. I've never been spoken to so poorly by any service provider of any kind. She was, obviously, having a bad day and decided to take it out on me. Go here if you'd like, but, hopefully, you'll catch the Office Manager/ Part Owner in a better mood and she'll treat you like a paying customer and serve you well. This is the first negative review that I've ever written about a business...it was that bad.

We love the staff at Smith Lake Urgent Care. They are always helpful and courteous when we call or…read morespeak to them directly. Our family of 6 use them above any other in the area.

I love this Urgent Care! Dr. Dodd is awesome, patient and caring when our family has been for both…read moresickness and injuries, and great with our kids. The nursing staff here is incredible as well, moving quickly to attend to our needs and make our visit as quick and painless as possible. In a town with a hospital and many choices, this is the only place for my family.

I was very displeased with our visit to UCC. I took my 9 year old in for poison sumac. The doctor…read moresaid he needed a shot and oral antibiotics. My son has a strong aversion to shots, and the doctor told us this was a painful shot given in the rump. He should not have discussed that in front of my son - it only built more fear and anxiety. When the nurse came in to give it, she was very short with us and yet again told how painful the shot was going to be. Of course, my son was not wanting to cooperate then for fear. The nurse got mad at my son and said she was not going to fight a "half-grown man" to give a shot. This infuriated me - my child is on the small side, not a half-grown man! Plus, things could have gone much differently if the doctor and nurse hadn't discussed everything in front of him, and the nurse approached things much differently. I would think most people know that you have to handle children differently from adults!

I walked in to find no one in the lobby, but there's a kiosk at the door, which I started to use…read more It was very simple and took a picture of my drivers license and insurance cards. I was easily able to enter all of my information until it got to the part where you choose a time to see a physician and that's where the machine would freeze. I took videos of this because I was showing my wife to see if she thought I was doing something wrong. I then click the button talk to a live person and gave my phone number and no one ever called back. But I did receive a text message saying that I could login to the patient portal and when trying to log in to the patient portal, it asked me to use my phone number as a verification, and it said there was no record of me. I've got a screenshot of that too. So after driving there with something in my eye, I had to leave and go somewhere else. Giant waste of my time. This happened on 11/20/2025 between 6:10-6:25. I tried it over and over and could not get it to work.

Mainstreet recorded my intermittent heart arythmia which I have been trying to capture for years…read more At last I can get the treatment I need. Also love the notification system that allows the patient to wait at home for his turn instead of the waiting room. Friendly people.

Yes both Dr Todd and Dr Parrish are both incredible caring & thorough doctors! Highly recommend…read moretheir office!

Choose carefully and if you have a choice go somewhere else! They didn't even draw blood to check…read moremy white count and there were several items they were either out of or only had one of so it seems like they're low on supplies. In addition, Be cautious of this clinic's business practices. I discovered today ( over a week after my initial visit ) that They require upfront payment for visits, regardless of insurance coverage. I paid $150 plus a non-refundable $5.99 processing fee. I was assured that with a referral, I'd get a refund, minus the processing fee. I was told that day if I could get an approval from my doctor that I did not have to pay the $150 but since it was a Sunday and he was not the one that was on call, I had to wait until the following day to get the approval Sent through properly. So I'm not sure how we went from. "We only need a referral to avoid the $150 fee and the 5.99 processing charge" to now we need to be paid by the insurance company before we can refund you. That is two totally different scenarios. I also have never had to pay a processing charge at a doctor's office ever before. I confirmed with Blue Cross Blue Shield (BCBS) that my referral was approved for emergency visits for one year, and the visit was indeed covered. Despite having full coverage through BCBS and a referral from my primary care doctor for an emergency visit during a recent snowstorm, the clinic's refund process was inconsistent. Initially, I was told I'd receive a refund check the next day, but when I followed up, they claimed it would take at least two weeks because they needed to await the Explanation of Benefits (EOB) from BCBS. BCBS confirmed that the clinic should have access to real-time data showing my coverage and the referral, debunking the clinic's claim. The clinic's information and requirements changed each time I called, suggesting a possible scheme to retain both insurance and patient payments. I wouldn't have left a negative review if the information hadn't been so misleading and inconsistent. This experience makes me long for a time when patient care came first, especially for those with comprehensive insurance. If there were any doubts about insurance coverage, they should have been upfront about it, rather than changing their story after collecting the payment.

I have had to take a couple drug tests here and it has been a total joke. Your receptionists need…read moreto learn the laws of HIPPA and also DOT laws about drug tests and Federal Law before they open their mouth to the individual needing the test done that has done it longer than they have been alive.

I give the doctor and staff onsite a 5 star. Their billing person a zero star if I could. I have…read morecalled 3 times left messages and same old vm saying she would be back after Thanksgiving is still on her message. No other way to clear up a bill that we don't owe. Staff apologize and say we must call her she works remote and is only one to talk to. We keep getting emails daily and written bill we do not owe because we pd co-pays before treatment. Have receipt. Poor billing practice is only reason to never go back! Charlotte Godsey

I was visiting from out of town & felt super sick on New Year's Eve. This clinic saw me quickly &…read moreaccurately diagnosed me with strep. Had me out the door in under an hour. All the staff were courteous & friendly, even on a holiday- which is particularly impressive. Very thankful for their quick, kind expertise.

I have a complicated medical history and current issues and I receive most of my care at Vanderbilt…read moreUniversity in Nashville. I moved to Albertville a few months ago and was understandably nervous about finding a local family practitioner and discovering this was an urgent care I never expected to return but I could not be more delighted with Doctors Medcare! I've been twice now and saw Dr Bayer who was thorough, knowledgeable and CARING! We spent quite a while discussing treatment options for different issues. He ordered a bone scan and within days had me on medication to regrow bones. Today I went on a Sunday, was seen by Audrey a NP who was every bit as professional and caring! I haven't had a decent family practice supporting me for years and finding Doctors Medcare is a dream come true.

Went in today (Sunday lunchtime) for treatment for a migraine. In the door and out in @ 45 minutes…read morewith great care from check-in throughout. Thank you!

We have always received excellent service. However we update all our information each time we go,…read morebut they still can't seem to send you anything if you owe a balance after the insurance finishes their process. You will not find out until they have turned it over to credit and collection. Can we say someone in the billing office is slacking on their job?! AGAIN DOCTORS, NURSES, TRIAGE & FRONT DESK ARE AWESOME!!!!!

Community Urgent Care was AMAZING to me for years and years. I was one of the very first primary…read morecare patients they had. They weren't doing primary then, but said I could come in early Friday mornings for it. I've been a patient since basically the beginning. Blake is wonderful and Doctor Cooke was my favorite doctor I've ever had. I loved them so much. Since Dr. Cooke doesn't come in anymore the women in the office, especially the child at the front desk are out of control. I moved an hour away and continued to drive all the way there just for Blake and Dr Cooke. I hate that the "mean girls"employed there ruined a wonderful relationship I had with my doctors for so long. It's sad they chose to pick on a sick disabled woman AGAIN today. The last five times I've been seen there I left in tears. Is that the kind of office you want to go to? Me either.

Hands down the best experience I've ever had at a walk-in clinic. Arrived as a walk-in at 4:30 PM…read more(was also a new patient- you know that means extra paperwork no matter where you go). By 5:10 PM I had been triaged and seen by the doctor (a very thorough exam by a doctor who actually listened), received my antibiotic injection and prescriptions (nurses extremely nice and very good at their job) and was on my way home. Just...WOW. Well done, staff! If you've just about given up on finding a decent walk-in clinic in the Gardendale/Fultondale area- TRY THIS CLINIC. You won't be disappointed!