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    Recommended Reviews - Urbus

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    15 years ago

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    Butlers Private Tours

    Butlers Private Tours

    (16 reviews)

    Ballycoolin

    For our large family trip to Ireland, which included 22 people, ( 13 adults and 9 children) we…read morechose to use Butlers private bus tours. We started in Dublin made our way to Waterford, Cork, Limerick to Galway and back to Dublin. The Butler's bus was comfortable, spacious, and provided ample seating for everyone to spread out. Our drivers name was Peadar Homan, and he was an absolute delight. He was friendly and extremely knowledgeable on the history of Ireland, the people, the culture, and it's architecture. He was very professional, punctual, willing to work with our special requests, and provided recommendations for the group. Often times going out of his way to help make our trip seamless and enjoyable. Our family tour of Southern Ireland was amazing and memorable.The family is in agreement that Peadar definitely added to the overall experience. Would highly recommend using Butler's tours for your travel needs and if possible requesting Peadar Homan as your driver.

    The company claims to be cruise friendly…read more I notified them a day in advance that our cruise was in a storm and we would not be arriving within a reasonable time of the tour. The company refused to cancel the tour, citing their cruise policy only applies if the cruise does not disembark at all. With their refusal to cancel and no reduced fee for the tour, despite the fact it was a 3 hour tour instead of the day trip planned, going to none of the stops that were on the itinerary, I can confidently state this is not a cruise friendly company, nor a customer oriented one. Although it isn't the guides fault (or ours), our guide took us to a little town where virtually everything is closed. A reputable tour company does not do this. Everyone knows that a good tour company is one that understands a win-win is possible in these circumstances (more than one win-win option available in these circumstances), but greed took over for Butlers. Highly avoid!

    LfL Worldwide Chauffeur Services

    LfL Worldwide Chauffeur Services

    (1 review)

    Ballycoolin

    Never written a negative online review about a service before, but as there can be serious…read morerepercussions for an unreliable chauffeur service such as this one, I feel obligated to share my experience with "LFL Worldwide Chauffeur Services". After seeing some positive ratings for the company online (which I can now only assume were done under questionable circumstances), I booked a chauffeur pick up from Dublin airport for an important work contact via the company's website . On the day, I get a text from the contact that there is no one there, ten minutes after designated pick up time. I call the contact number on LFL's website but there's no reply and it goes to answering machine. Call again - same thing. Third time - no one home. Interesting how a company dealing with time-sensitive appointments doesn't deem it important enough to have their phone manned. So I emailed as well. Finally, 45 minute and a few more attempts later, someone picks up. "Yeah I've just seen your email, there was a problem with our booking system and your reservation didn't come through the system properly. I don't have any car to send now. Sorry". This is despite me receiving a reservation confirmation number and being charged. After getting past the astonishment that a company that purports to be professional and reliable could just not show up and provide such an amateurish reason for it, I asked why no one had answered the phone for about 45 minutes. All the person could say was "yeah I know, sorry". They said they'll refund the booking and there's nothing else they do. I asked if they weren't embarrassed by this inadequate service, but it was clear there was no point continuing the conversation. I said I'll have to share my experience online, to a reply of pretty much "do what you need to do".

    From the owner: Wedding Cars & Limousine Serviceread more

    Urbus - publictransport - Updated May 2026

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