I was reunited with Hannah on the Seattle Wedding group in FB. We were acquaintances from a previous chapter in our lives.
From the beginning communication was slightly delayed, but I assumed being a small business it was to be expected. I was impressed with her accolades from the Seattle wedding industry, and features in Seattle bride magazine. So I booked a trial and loved my make up look, it was very much like I envisioned. I shared picture of the hair look I wanted- finger pressed waves that looked brushed out and soft.. well for my $200 trial I was the guinea pig for a new hair wand, that did not even get us close to the style I wanted, my hair was a little too dirty (poor timing on my part) and I was doused in dry shampoo.. by the end my hair felt like hay. She assured me she's done the look I wanted many times and she would nail it on the wedding day with the proper tool. I have a feeling she forgot the right tool at home, since this one came out of a box new. I can only assume though.
Hannah also accommodated my mom for a trial, my mom had a lovely appointment, but her hair fell by the time she got home. She decided to change up her look for the day of, and Hannah accommodated the changes.. but she is not trained in dealing with curly hair. My mom redid her hair before the ceremony.
I was nervous after my hair trial and after expressing my disappointment with my hair, Hannah was confident she would get my hair the way I wanted on the wedding day, yet argued with me on what hair style I had shown you on the day of. Luckily I had a little bit of time to try and fix what I could. It seems as though she is overly confident on her hair styling abilities and grossly underestimated the time needed to complete full services for 5 people.
A few days before the wedding I'm confirming more fine details of the timeline with my other vendors and she didn't have specific times plotted for each person, but said she would arrive at 9:15 and begin at 930. My MOH's, my mom and my MIL and myself were all there. 9:40 rolls around and I call Hannah, no answer. About 5 mins later she drives up, and when I greet her she said my uncle wouldn't let her park and she had been there for 10 mins.. hmm.
The only positive thing I have to say of our experience with her on saturday was that all our makeup looked very nice. However I was disappointed with my hair, my moms hair ( which she redid after Hannah left), the way the timeline ran so far behind, and she arrived 45 mins late and didn't say a word, other than a parking delay.
To top it all off, we were unable to do any of our before pictures( 2-3pm) prior to guests arriving. Then she had the nerve to make comments about my mother in law's preferred hair style, cracking the line '' did I nail the 90's updo?". My MIL speaks little English, and she was finished at the very end. I felt terrible she was rushed and saved for the end. We had no time to take pictures as guest were arriving and were outside. Because no one was ready at the same time, I didn't get any "getting ready shots".
Both of my Maid of Honors ending up curling their own hair so they were at least ready. Thank god they did!!
In our contract it stated that we all needed to be finished by 2pm. We barely made it to the ceremony at 330. The amount of stress I felt leading up to the ceremony was greater than it should have been.
I emailed Hannah today (two days after the wedding), I was sort of expecting she might reach out first with an apology. But instead, I reached out and shared most of this message above with her. She apologized a lot, but didn't really have any explanation as to why she couldn't do her job on time, other than blaming the "parking delay".
Adding one-star to this review, she did not charge me for the three hair services, and lashes she provided, as well as a final total discount.
I appreciate that this was done, but I absolutely do not recommend Urbanista Weddings to anyone. I should have read more of the reviews, and listened to my instincts. I would really hate for another bride to feel this way before her wedding and not be fully happy with their look, but also lose out on an hour plus of photography time that was paid for. read more