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    Urban Barn

    1.8 (5 reviews)
    Closed 11:00 am - 6:00 pm

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    7 years ago

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    11 years ago

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    Alexanian Carpet & Flooring

    Alexanian Carpet & Flooring

    4.0(2 reviews)
    2.3 km

    We just had a Mannington Adura floor installed and we are extremely pleased with the result and the…read morecustomer service from beginning to end. Ray was extremely pleasant and professional and did an excellent job of estimating the job. Peter -- the installer -- was the hardest working installer we have ever dealt with. In addition he was friendly, upbeat, efficient, and a perfectionist. Everything was done beautifully at every stage and he cleaned up at the end of every day. I would have no hesitation doing another job with Alexanian. Thank you Ray and Peter.

    Overall satisfied with the installation of carpets but would not return as a customer to this…read morelocation and likely any other location due to poor customer service. Installed product was done as I expected, and the install team was very professional and met my expectations. To note but was not an issue for me, the installers arrived a ¾ of an hour into the installation window and install took marginally longer than expected window, but were clearly working to their capacity, just the estimation was likely off. Customer service was below an expected level. During measurement, Chris Foley (Manager) did not take any Covid 19 precautions, and closed into within 2 meters from myself, resulting in me having to take precautions from him vice him from me in my residence. Managed to not touch much but did help himself to sit at a table. Not satisfactory in todays world and resulted in the customer having to do work to sanitize after his departure. Manager attempted to up sell me to resurface more than was requested, using the safety of my kids and the dangers of hardwood floors as the rational to resurface more of the desired spaces. This is an incredibly low tactic which in retrospect should have made me reconsider conducting business. I was only provided an invoice once I demanded on the day of installation, with the manager suggesting that the carbon copy previously provided was sufficient. My insistence of a line by line invoice seemed to be a large inconvenience for the manager but he indicated that he thought it had been previously sent. When questioned about lack of clarity of the invoice, the manager became curt and aggressive towards my wife, and did not want her to transfer to me, assessed as my wife as an attempt to bully her. When transferred to me, his first statement being that he would pull the team off the project immediately and how dare I question someone who has 35 plus years of experience. This is a bully tactic and should not be in tolerated in the current world. The manage refused to listen to me, cutting me off by saying that he would answer my questions, despite me not yet finishing my sentence. I never actually was able to ask my question and ultimately did not receive satisfaction to my questions. Of concern, the manager had a series of answers to provide prior to being asked which indicates that he often receives questions signalling that there may be a pattern of the business not be providing information until asked for it. Despite the understanding that the customer was to remove the existing carpet "lift the carpet on the Invoice", on the day of the install I was informed that I was to coordinate the disposal of the old carpet. Minor inconvenience but something that could have been done prior had the expectations been better laid out. The manager accepted that he did didn't articulate this nor that he put it on the carbon copy invoice, suggesting that disposal costs the major portion of the $0.50 per sq ft that they charged vice labour to remove the carpet, underlay, and staples. An efficient business may have offered to do amend the contract and add the disposal at $0.50 per sq ft to make profit, but it was not offered possibly not possible due to final payment was processed prior to start of the job. Overall more of an annoyance but very much encapsulates the customer service provided. Recommend anyone using this business avoid dealing with the manager, or conversely go to the other location on Merivale Rd, as it is 20 minutes away and has much better reviews.

    Bed Bath & Beyond - Hazeldean Rd location

    Bed Bath & Beyond

    4.0(2 reviews)
    0.0 km
    $$$

    This store has been open in this location for a couple / few months, and this was my first chance…read moreto take a look at it. Comparable to the Jysk store next door, which sells some similar items, this store goes a step further by offering small kitchen appliances. For me this is essential, as I look after the coffee club at work. This store sells a Krupps expresso maker with a milk frother attached, for just $79.00!! Altogether too often, I'm finding these attrociously expensive machines (in the range of $1,200, but some at $3,000 or higher!!) for some thing I would personally not use enough to make the tremendous expense worth while. So, I will have to bear this in mind, depending what happens with the machine we currently have which recently broke. Either I fix that one at a reasonable price, or I run back to this store and pick up this little cutie! Oh my, are we ever spoiled at work! Well, you need SOMEthing to look so forward to! Imagine having an office where you can get better coffee than else where! Yehaw!! Aside from that piece of wonderfulness, they have a wide variety of those hanger-things for your shower (where there's never enough shelving for the shampoos and other shower essentials). Of course, they sell bed sheets - individually, and in sets, bath towels, dishes, and all kinds of stuff. All in all, this was another fun place to wander around in and look around. I will occasionally go back. Update January 21, 2016: This page seems to have been moved to Ottawa Trainyards which is incorrect as I've never been there. This store is actually in Grant's Crossing in Kanata. I was in here today and found what I was looking for: a squeegee for the shower, and they offered quite a few to choose from, too.

    This store is amazing. The staff is the absolute best. I have never known staff to be so helpful…read moreand dedicated to taking care of customers.

    Urban Barn - furniture - Updated May 2026

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