Alyssa groomed my pet, and he came back soaking wet and absolutely covered in matted fur. He was…read morenot even close to this matted when I brought him in. His coat was also cut unevenly, and the overall grooming appeared rushed and lacking in care and attention to detail. To make matters worse when I arrived to pick him up he was sitting in his crate on the floor of the salon soaking wet. The experience was further worsened by Katie, the receptionist when I arrived to pick him up. She was unhelpful and provided extremely poor customer service. I will not be returning and would strongly urge others to find a different groomer, as this experience was unsafe and harmful for my pet. The quality of the grooming was unacceptable, and the staff's attitude made the situation even more disappointing. Based on the condition my pet was returned in, Alyssa did not handle him properly or demonstrate the level of care and skill that pet owners should expect from a professional groomer. The one singular positive aspect of the experience was Morgan, the manager. She was kind, understanding, and professional, and I appreciated her willingness to listen to my concerns.

Your customer service is unacceptable! I placed an online order 46 hours ago... WHEN are you going…read moreto fill it!!! I called you twice and a recorded message put me on hold, then told me to call back because you are to busy to pick up the phone! When I come to your store, there is never any people in it! Get your sh*t together and fill my order!!!!!!

Mercedes "Benz" the groomer gives excellent cuts, but the customer comes LAST with Pampered Paws!…read more After TWENTY appointments at 11 AM over two YEARS, my dog had an appointment they scheduled for 10 AM today which apparently I had "confirmed" by auto-text a week ago? When my husband arrived at 11 AM he was informed they would not take my dog as we were "more than half a hour late" which is a "grace period", that our dog could be put on a "waiting list" and oh by the way when they would finally groom her whenever that would be, they wanted an additional $35 "late fee" for... what exactly? When it was them that wouldn't take the dog? Over the two years we were given crap for arriving BEFORE 11 "we have other clients you know" so today my husband actually spent time waiting around in order not to arrive TOO EARLY which he apologized to me for when he got home as if he wasn't doing exactly what Pampered Paws had taught us to expect to do. We have also been given crap for not picking her up early when contacted as if were supposed to expectd to be available, or for attempting to pick her up on time without being contacted, because it's somehow the client's fault that the groomer hasn't gotten the dog finished after FIVE HOURS at the boutique. One of them has very poor social skills and actually lied to my dog sitter back in December the last time Amber was groomed there; this woman claimed to my sitter that services are "never prepaid" and that my sitter was lying when she stated her experience to the contrary. As despite the labeled button on their website, Pampered Paws has no actual publicly available written policies, it's understandable that there is ambiguity, so a few days later I did have a conversation over the phone that seemed to clarify that prepaying was possible (which I knew because we had done it) but failed to address the issue of the rude behavior. Judee actually chuckled on the phone when saying that is "not their policy to release a dog without paying" as if we weren't long-term clients with known phone numbers who could have given a credit card over the phone if we had even been asked. She absolutely bungled that interaction but rather than apolgize she just doubled down on the sarcasm. I should have taken it as a sign there and then. Round numbers, I have spent $2000 at Pampered Paws, but they won't get another cent from me until they're "Under New Management"!

Owner is horrible! After 11 years grooming our 2 female Samoyeds since they were puppies,…read moresuddenly the owner stated she will no longer groom our girls. We were charged $150/dog. We were prepared to pay $150x2. Then she claims she losing money and will have to charge $100 additional!! What!!!! Our Naples Florida groomer charges $120 x 2, and they know how to groom Samoyeds with their double coats. The owner continually changes prices. She was rude and unprofessional. After 11 years!!!!! She has a policy of charging customers if they are late or need to cancel. However, she has called us numerous times to come at a different time or change our appointment to another day. We were nice enough to accommodate her. When we tried to remind her of that, she said she thinks more of herself to be talked to like that, told us that she was not going to charge us, take your dogs and leave. This is how you treat a client of 11 years.

I absolutely recommend this business not only are they courteous, helpful, and knowledgeable, but…read morethey carry just about everything you would ever need and if they don't have it, they could probably order it for them. They are so accommodating.

Great staff and selection very clean store and service is above other pets shops aroundread more

If I could give them (and Sam in particular ) 10 stars I would. I have an extreme situation. my cat…read moreis obsessed with their treats. I mean, if we ever (heaven forbid) run out, he will scream, blood curdling screams until I can reach Sam and check to make sure my next delivery is in the mail, turn up the music and hold my breath until that little white box appears in my mailbox. just a couple of days ago, we were in a crisis. between the screams and the sad face I was considering walking to a Oak Bluffs. I called and spoke with Sam, who couldn't have been more understanding the severity of the situation. she looked into express mail and it was going to be very expensive and the cookies would have arrived just one day earlier. I ordered earplugs from Amazon and we soldiered on. I kept him distracted with a bird on a string for as long as I could and he made it through the night, sharing some honeydew melon seemed to satisfy. the next morning, in anticipation of another day of turmoil, I have to admit, I kept my distance from my furry friend as much as possible. the mail arrived around noon and I thought about going for a long walk, but I had plenty of work to do here. imagine my delight when I saw that white box with the Vineyard return address. It was my turn to scream. Both of us spent the rest of the day smiling. Each of our prayers had been answered. I filled Star's bowl and he ran up immediately to get started on the cookies. I haven't tasted them myself. But they must be something pretty special given his love of them. let me add, there are no other cookies that he will even try. He is a bit of an eccentric when it comes to food. One of the best parts of these treats is that they are really healthy. so you can feel good about indulging your kitty friend. Just don't ever run out!

I stop here every year to grab my pups some goods (about 14 years since I adopted them). Toto…read morerecognizes the box every time. I get him the lobster, crab, and then some little fillers. I've bought mugs as gifts for other dog owners too. They seem to be good quality and are handmade. Staff is kind of a hit or miss here.

I was so impressed with the care and quality that our dog Harvey was given…read moreWe are back in the area and want to book another appointment Jackie Soltys

I brought my small mildmannered dachshund mix dog to Petco in Falmouth to have his nails clipped…read moreand to give him a bath. When I put him in the car I noticed he was wet and his nails were still long. I brought him back to have the nails clipped and to dry him some more. The tech badly talked to me. Put him up on the table and used a dremel to cut his nails. Then ran a blower hit or miss over the dog and gave him back to me still wet and with long nails.

What great service. Rob himself came to help me out with my father's tank. A truly wonderful man…read more Thank you Rob & Seascapes!

From the owner: Specializing In The Install & Maintenance Of Salt Water Aquariums.read more

I had donated two parrots one was a cockatiel and the other was my 18 year old quaker parrot. The…read morereason I had to do this is because I just after 2 and a half years was accepted into a apt. I was desperate and could only keep one pet so I decided to keep my small dog Bad decision on my part The next day I called to get my quaker back because my daughter said she would take dog so I can have my Scooter quaker back They were so rude to me and said he was already gone to someone I asked if I could please have their name so I could call them and explain my circumstances and they refused to help me I had donated the large cage food all the toys with the two birds plus extras cost over $2000 and all I wanted back was my bird. Some girl named Melissa was so rude and nasty to me I was in my 80's Till this day I am so sad they would not help me get my bird back So stressful and even called an attorney to help me and he called and the owner was very unsupported and yelled at the attorney I miss my Scooter so much and mentally upset just wanted my Scooter home So many bad reviews on this place and I can understand why No compassion stone heart

The store is always very well stocked and the staff are always friendly and willing to help. We…read moreadopted a dog last year so we have been into the store very often for one thing or another. Location is convenient with lots of easy parking.

So happy to have come across this amazing place!!! Popped in today without the pup to pick up a bag…read moreof his favorite food - they are one of the few places in the area that carry it - and was so glad that we did! Such an awesome selection of top notch products, treats, food, toys, etc. for pups (and kitties too). What makes it even better is that it's right next door to Cape Cod Beer so you can go next door for a pint (or two) after. The owner Nicole was there and could not be nicer. Really hope people support this great local spot - I am now a loyal customer and will be sure to bring my little four-legged furry guy with me next time

Was so happy to find this pet supply store. They carry the best quality foods and treats. I found…read morethem through the Stella and Chewy website when trying to track down their food on Cape. They also had refrigerated raw diet food...I don't use the particular brand as my dog likes freshpet, but good to know they have such a wide selection. Much of the food is made in USA, Canada, and single ingredient or minimal ingredients....they also carry grain free items. I bought some baked dog cookies with the yogurt frosting and a couple of bully sticks as well. The owner was there and she is so friendly, welcoming and helpful. Highly recommend!

We looked for months for a puppy and kept getting scammed online. A friend recommended mini golden…read moredoodles of Cape Cod because she had got two dogs several years apart from here and had the best experience. We spoke to the owner, checked out the website and my partner made a visit. And in two days from that we took home our new puppy a mini cava doodle. It's a nice shop where you can go look at puppies and several different breeds. These are certified and health guaranteed and high price reflects the breeding. You can play with them and meet them all. Our puppy is wonderfully crate trained from day one when we got home. The potty training is going very well so they obviously did some work with her. She's so sweet and so smart. We're very very pleased with our new puppy. Thank you cape cod doodles, our home is happier now!

Two years ago I found Mini Golden Doodles of Cape Cod and fell in love with a little Cavapoo. Every…read morequestion was answered with care and expediency. Fast forward to Pippa seemingly bored with her cat family I thought she needed a playmate so I questioned my Vet. A resounding yes was my answer and I was back to Mini Golden Doodles that weekend. I first was going to get a second Cavapoo but this little boy stole my heart. He is a Mini Golden Doodle and now the family is complete. Thank you Mary and your team for such lovely pups. I adore mine