Cute place on Main Street in Hyannis. I stopped in for a couple of treats for my birthday boy puppy…read moreErnie. I got him a frosted dog biscuit and a little cupcake with a candle in it all made with dog-safe ingredients. The service was inattentive and I was pretty much ignored while one of the clerks was assisting another customer. Ernie did not like either of the treats offered. He sniffed them and just walked away and would not eat them in any way I served them up. Probably my death knell on going back to that place. It's a shame though.

Nothing but a bunch of touristy tchotchke and overpriced and overinflated stale dog cookies. Ask…read moreabout the expiration date or how long they have been on the shelf. Business is owned by a woman who deserves nothing but negative feedback and bad karma. "Let her cruelty, pain, and jealous ways, follow her down the rest of her days. Reverse the pain she creates, to turn on her the Crueler Fate. All her actions from the past, will be face to face with her at last, deflecting back her lies and envy. Bind her soul, for it is jealous and heavy. So Mote it be."

I took my two schnauzers to Hot Diggity for the first time today and was very impressed with the…read morestaff and operation of the business. Kerry was our groomer and she did an outstanding grooming. Previously, for nine years, we had a family breeder/groomer of schnauzers. She retired. Kerry asked me several questions pertaining to how I like them groomed. They came out looking like they were a million dollars.

We have groomed our Bernese here for years and they do a superb job! Staff is amazing and it's…read morealways clean and the boutique has a great selection of treats!

A charming addition to the already quaint Main Street, this place is all about dogs. They carry an…read moreimpressive array of all things dog from food to shampoo and clothes and ornaments representing almost every breed. If you know or are a dog lover this is an excellent place to find unique and high quality gifts for dogs. My favorite things in the store are the homemade dog cookies and cakes. SO CUTE. They come in all shapes and sizes and vary based on the season (for spring they had flowers, for summer there were ice cream cones, fall had acorns and squirrels and now winter has reindeer and snowflakes). They also birthday cakes just for dogs! Adorable! They also sell all natural food such as the Blue Buffalo brand and the R.A.W. diet. No complaints here. I always make a point to stop by here whenever I am on the Cape to buy treats for my roommate's dog. The treats have been tasted and (heartily)approved by him!

Any store dedicated to pups wins my approval…read more Such a cute little store packing a lot of great stuff for man's best friend. Though I don't typically dress my dog (except for his red sox t-shirt come playoffs), it's fun to browse. If he tolerated wearing it, I'd buy him one of the super-sweet down vests they have in the downstairs area (for small & toy breeds). Uptown Dog, you rock.

We love this place, is clean not too big. The staff if great always making sure you are happy and…read moreyour dog(s) are happy as well. You can check up on then through their Facebook page as well. The drive there was a bit confuse the first time. Each time we took our dogs they were so excited to be there. We normally would do doggy day care for the day.

I'm very disappointed with how a recent situation was handled by this daycare. My dog was involved…read morein a fight with another dog. Thankfully, no one was hurt, and I respect and understand the daycare's decision that he would not be invited back. My concern is how it was communicated. I was away on vacation, and my friend/neighbor had full responsibility for my dog. She specifically asked the manager not to call me and explained that she would not be bringing him back, would explain everything to me when I returned, and would have me contact the daycare immediately. Despite being asked not to call me, the manager did call while I was away--while I was actually at the airport about to board a flight. I was left upset and confused about why the call was necessary when there was a responsible caregiver available and a clear plan to communicate with me when I returned. I wrote the owner a letter more than two weeks ago expressing my concerns privately and respectfully. I have received no response or acknowledgment. When you entrust someone with the care of your dog, you expect good care, communication, and customer service. I'm still very disappointed that, after making the effort to address my concerns privately, the owner never took the time to reach out. That lack of follow-up was especially disappointing.

Whoever texted me to tell me to pick up my dog was extremely rude to me. Who talks to a customer In…read morethat tone of voice? By the way be ware if you are picking up your dog after the alloted time you will be charged a boarding fee.

Renee did a great job on our Irish Terrier, Russell. He looks like a proper terrier again.read more

In May 2022 we booked our dogs for boarding for a week in August and in early July we moved that…read moreweek to early September. The kennel was fine with accommodating that change. At that time the kennel told us that one of our two dogs that would be staying there was not fully vaccinated for boarding based in the information that the kennel had at the time. We questioned that because we know when we take our dogs to be vaccinated and said we would confirm with our Vet. Not sure why the kennel thought that one of the dogs was not boarding ready, as the kennel was wrong. I contacted our Vet who sent all the records to us to share with the kennel showing that our dogs have been updated since the early part of this year when we made the reservation. We sent the records to the kennel and they wrote back to us that "they did not hear back from us" so they took us off of the reservation for our two dogs. Are you kidding me? A couple of very poor management decisions going on here: 1. Even if one of our two dogs was not vaccinated, they chose to take both dogs off the reservation. Bad decision #1. 2. They never informed us that there was a 'required response' or deadline for such before they remove our reservation or that they were actually expecting to hear back from us (which we actually did get beck to them with the records showing the dogs were fully vaccinated). Bad decision #2. 3. Their record keeping is wrong because both dogs were fully vaccinated at the time we made the original reservation All of this done within a week of our planned vacation. Thanks a bunch for the poor experience. Communication skills : C+ Decision making skills : D+ Customer experience : F Accountability to fix their mistake : see customer experience rating Boarder beware, understand expectations with this kennel before you decide to board your family member there. I guess we made a bad decision too by planning to use this kennel.

Or cat chloe stayed for a few days last week when we were in boston …read more Lake farm staff were exceedingly professional , very nice and willing to work with our schedule. Chloe is not the easiest cat to deal with and they did a great job . A great value ,well worth the money. I highly recommend to anyone looking for animal care

They took absolutely amazing care of our dog during day boarding while we were camping nearby! He…read morecame back to us every day happy healthy, and clean! if I could give them 10 stars I would! I 100% recommend this to anybody looking for boarding either overnight or day while on the Cape

Their pricing is radical on pick up time. We were on our way to pick up our Labrador at DFK after…read moreusing this Kennel for more than 2 years. Pick up time is 11AM. Multiple times we arrived at 11:10 and the charge remained at $45 and this year they increased rate by $5,00 but the past 2 stays depending who is at front desk.,1st past visit I got there at 11:15 due to road construction. On picking up my dog I was told it would be an extra $50 with the explanation that a new policy is in place so for arriving at 11:10 I had to pay $100 vs $50. In the past multiple pickups if I was a few minutes late the person at the desk said will just charge the rate; sometimes $45 and this year $50., This most recent visit the gent owner was there alone on a Sunday I had called on my cell earlier at 10:50 and advised Nicole an employee at the desk that I am on my way but might be a few minutes late. She immediately stated, " we have a new policy on Sundays where you can pick up just on Sunday between 3-5" She went on to say you can leave your dog but pickup is 3-5 instead of 11. I thanked her for that info and she went on to say well Sunday only is in effect as the owners did that to give owners being a Sunday a bit more time. Never a single word on any extra charge. I arrived at exactly 5PM the gentleman said you're picking up your dog and I said yes. He pulled out the paper and then said it will be $100. I politely asked why $100 my dog was here one day. I originally asked Nicole for 2 days to pick up Monday but she checked out back with someone but we can only give you one night. I agreed. That being said I advised the gent that Nicole indicated the new Policy allowed to pick up the Dog between three and five only on Sunday. Immediately he went on the defensive about the price and I asked him would you please bring Nicole out here so we can discuss this as I was told the new Policy I could pick the dog up by five. There was no discussion about an extra charge. He went back he left. He came back a few minutes later and he said you owe 100. I said I was quoted. I could pick the dog up by five. It's two minutes of five. I'm not paying 100. I was quoted a new policy, allowed me to pick up the dog by five, which I am doing. He's did not bring Nicole out so we can get to the bottom of what she said to me 6 hours earlier. He is now calling me a liar which I will not accept and as an owner he became ill mannered and said "don't raise your voice to me" I want to speak with Nicole.,it fell on deaf ears. As I have heard in the past, if you don't pay, you're not going to get your dog I paid him $100.. then I asked for my dogs food and leash as he did not come out from out back with my dogs food or collar or leash. He also did not return with a little boy who was there. I decided this is about to escalate as his face turned to anger. He basically called me a liar and I only needed him to bring Nicole out to the counter so he can ask her in front of me: "What did you tell this gentleman" she would not lie I advised we will no longer use Derbyfield ever again for these inconsistent pricing discretions depending on who's on the front desk. I do not leave reviews but this owner or whoever he is deserves this negative review., certainly the only time as many times as I brought there the first time I ever saw him maybe he was a part-time employee work Sundays only I don't know. He certainly didn't remind me of an owner the way I was treated. That is not the end of this overnight stay., upon returning home with my Labrador my Labrador came in the house, didn't drink. One bowl drank two bowls of water and we've owned this dog for three years. She has never done that ever. This tells me that Dog had no water since 11 o'clock this morning additionally, our dog was walking outside around his play area, trying to go potty and she couldn't go she just was walking around with her back humped up. She finally did go, but it was like diarrhea, so that's another reason we would never nor would we ever recommend Derby Field kennel to anyone. I believe my dog was just in a small crate for four or five hours until I pick the dog up at 5 o'clock., we saved the stall and will bring it to our vet in the morning. There was clear directions on her big feeding container one and a half cups in the morning, one and a half cups in the evening absolutely no treats we will find out what was in her stomach to see this dog, stooping around, dragging her hind quarter trying to go potty for as long as she did tells me something may be wrong. We're going to find out.

They have been looking after my dog Lacy for a decade. Very…read moreprofessional, clean surroundings, and compassionate staff. Thank you!

I called and asked to speak with practice manager to ask some questions about the way their…read moregrooming service operated but was told she was at lunch so I said I would call back in an hour. when I did she had now left for the day. Apparently, after being a customer for 8 years, no one cared to talk to me about the service very poorly rendered to our dog today. I asked for my dogs records so I could get established with a new vet. I was told they would happily do that for me by tomorrow morning. So the good news for them is that they are apparently so fat and happy with business that they did not care one iota about our departure. Now if we had been difficult clients I would understand the good riddance attitude but we've never complained about anything until today. So the bad news for you reader, is that they probably won't give a hoot about you either! Sharon Fowler-Pini