Buyer beware! While I've not received my dry cleaning back yet from this establishment just my experience dropping off three suits was agonizing in its own right.
First, there are no published prices anywhere for their services, and when I asked about such I was verbally berated and told "other places don't do that." Certainly news to me, especially when the woman behind the counter tried to charge me $1/suit to run a lint roller across each suit. Then she tried to tap dance her way out of it when I questioned her about the surcharge to run a roller covered with tape by saying she wasn't going to charge me tailoring to fix a small hole on the seam of two pairs of pants, but she will now instead of charging me for "lint removal." I told her I expect to pay for tailoring services, but not for the use of a lint roller. I won't provide a play-by-play of the argument here but I asked her about a posted list of prices and surcharges and was told "All my customers know." What am I? Chopped liver? Am I not a customer? And if I'm asking it is because I don't know, and the only way to find out is to be told/surprised on the spot? Frankly I'm surprised there isn't a surcharge for a 3- or 4-button suit. (Oh hell, sorry folks if there is now because I might have just given this place the idea. My bad.)
Truthfully, one pair of pants had a small trip of latent cat hair and carpet lint...about 1" wide and 6" long. Oh the horrors!!! Another reviewer said it best here in that never have I had to prepare so much to take clothes to a dry cleaner. If it wasn't for the convenience (next door to my apartment building) I would have taken my suits elsewhere.
I've been taking clothes to dry cleaners for 20+ years and never have I been nickel-and-dimed so much, and never again. After I pick these suits up I will either do my dry-cleaning at home or go elsewhere - it's worth the gas money to be treated with at least a modicum of respect. And frankly, if it weren't for the tailoring I needed done right away, I would've gone elsewhere, or just done it all myself. It is true we pay for the convenience but I would like to think that my business is at least welcomed and appreciated. read more