I took my wife Iphone 4 to them on East colonial near to Bumby Ave. The store manager and a tech guy (tech A) told me it cost $55 to fix a broken screen. I said ok and they gave me a receipt for the request. At that night, another tech guy (tech B) from other branch(Orange Blossom Trail) called me and said it was not $55 to fix the broken screen and rather $65 and told me all kinds of nonsense excuses to talk me into paying $65 plus tax. Therefore, I said absolutely no and asked him to contact the company boss to see if he could give me a deal and also told the tech B not to fix it. It was totally their fault and mistake that they told me the wrong amount of the fee. Next day, I got a phone call from tech A and he said this and that but I told him to ask his boss if the boss could give me a deal. After that, tech A did not call me back. In the meantime, I found a better deal from a store further down to east from Uptech and the guy at the store offered me $60 with tax and said it would take 20 minutes whereas the Uptech guy said it would take almost a week..
However, without my consent, tech B already replaced the broken screen by a new(only literally) but very cheap part. I was vey upset and went to the OBT store to see what was happening. As expected, the tech B made all kinds of excuses and almost forced me to pay $69.23 because he said he could not take the new part out of the phone which was already done.
As far as the service quality and qualification of technicians are concerned, these people in Uptech are the most unprofessional and the clumsiest guys that I have ever met in my life. It seems they are well-trained to make all kinds plausible excuses and to pass the buck to a customer once they find that they make any blamable mistake. If you have lots of tolerance toward these types of people, then go ahead and ask them to fix yours.
However, kindly beware that they may change a fee on their own like the way they did to me. In addition, as it can be expected (i.e. as usual from those kinds of unreliable people, the quality of the screen part they carried and used to fix my wife's iphone was extremely poor. it changes the color of the screen very bad by an angle of view while my Iphone 4 does not do by that. I do understand that I am totally ripped off. -_-
I don't even want to spare one star for them. read more