I wish I could give UpTech Computers a rating LOWER than 1. I took my computer to them to remove a virus ($49 virus removal service). I took my computer to the Orange Blossom Trail location in Orlando Florida. They promised to have my computer back to me the next day. The next day I received a phone call from them telling me that it wasn't a virus; my hard drive had failed and I would need to put a new hard drive in the computer. Had I not had a warranty on the computer I would have let them do it - and paid them way more than the $49 I expected to pay. FORTUNATELY I had a warranty and told them I'd come pick up my computer -- they then told me they had sent my computer to another location - so I could drive to Altamonte to get it. I was furious. I had taken it to OBT, I expected to pick it up at OBT. They said if I wanted it back at OBT I'd have to wait an additional day. My college intern told me her boyfriend was very computer literate and I should at least let him take a look at it to be sure it really did have a failed hard drive as the warranty would not cover a virus. The MOMENT he turned the computer on he said it definitely was NOT a failed hard drive - it was a virus. He (a college student) took my computer home and had the virus removed by the next day. I'm sure by this narrative of my experience with UpTech Computers you know how I feel about them. Had I had time on my hands I would have picketed their establishment. read more

I took my wife Iphone 4 to them on East colonial near to Bumby Ave. The store manager and a tech guy (tech A) told me it cost $55 to fix a broken screen. I said ok and they gave me a receipt for the request. At that night, another tech guy (tech B) from other branch(Orange Blossom Trail) called me and said it was not $55 to fix the broken screen and rather $65 and told me all kinds of nonsense excuses to talk me into paying $65 plus tax. Therefore, I said absolutely no and asked him to contact the company boss to see if he could give me a deal and also told the tech B not to fix it. It was totally their fault and mistake that they told me the wrong amount of the fee. Next day, I got a phone call from tech A and he said this and that but I told him to ask his boss if the boss could give me a deal. After that, tech A did not call me back. In the meantime, I found a better deal from a store further down to east from Uptech and the guy at the store offered me $60 with tax and said it would take 20 minutes whereas the Uptech guy said it would take almost a week.. However, without my consent, tech B already replaced the broken screen by a new(only literally) but very cheap part. I was vey upset and went to the OBT store to see what was happening. As expected, the tech B made all kinds of excuses and almost forced me to pay $69.23 because he said he could not take the new part out of the phone which was already done. As far as the service quality and qualification of technicians are concerned, these people in Uptech are the most unprofessional and the clumsiest guys that I have ever met in my life. It seems they are well-trained to make all kinds plausible excuses and to pass the buck to a customer once they find that they make any blamable mistake. If you have lots of tolerance toward these types of people, then go ahead and ask them to fix yours. However, kindly beware that they may change a fee on their own like the way they did to me. In addition, as it can be expected (i.e. as usual from those kinds of unreliable people, the quality of the screen part they carried and used to fix my wife's iphone was extremely poor. it changes the color of the screen very bad by an angle of view while my Iphone 4 does not do by that. I do understand that I am totally ripped off. -_- I don't even want to spare one star for them. read more

I called to get a quote for a MacPro battery. he said $70-80 so I took my machaine and again said $70-80 and took a $40 deposit. He calls me two hours later as tells me it's now going to be $120. After going back and forth how that's jacked I agreed to pay. One week later I go to pick up my laptop and this "tech" owner guy fired my charger port. I noticed as soon as I picked it up. Like he named the wrong charger or something in there. After denying it was him I asked for him to charge so I could see that it worked. To his convince he did not have a Mac charger for that style. REALLY, you're a tech repair store and don't have a charger? He offered a 90 day warranty but I would not take my Mac there again if it was free... This guy need to get his sh*t together. On course when I got home I plugged up and nothing. Mac did not charge and called him just to get more frustrated. I took the lose and moved on to a real Mac shop. read more

I took my laptop to the OBT location because the computer was not turning on. They told me the motherboard needed to be replaced(which was not cheap). I said fine just do it and asked how long it would take. they told me no more than 3 days. 3 days later i call them to check on my computer and they tell me its not ready yet and it would take about 2 more days. they call me two days later telling me i have to put this software in it or everything will be erased. i told them i didn't need it seeing as how i didn't really have anything on there. they then told me they had already put it on there and it would cost an extra $100! when i got my laptop back a week later(now 2 weeks after I dropped it off) they told me not everything was saved from the software they put on it. SO why did i just pay an extra 100 bucks for nothing to be saved?!? I take it back home, turn it on, and the keyboard, which was working extremely well before, is malfunctioning. I call them and they say its not their fault and they did nothing wrong. I left a very angry customer. when my screen broke i decided to give them another chance because they seemed cheaper than best buy. they fixed the screen but didnt put it back on correctly. When i brought it back home, the USB port had been broken. all in all, DO NOT BRING YOUR COMPUTER TO THEM. you bring it for one thing and then something that was working great before you brought it, magically breaks in their shop. the same thing happened to my parents when they brought their computer to get rid of a virus(the keyboard has not worked right since) read more

Reasonable price and fast service! I would highly recommend to take your computers to get fixed here. They know what they are doing and care a lot about customer service. read more