Upstairs Salon in Poway! Highly recommend to anyone looking for quality service and a welcoming vibe!" read more

Upstairs head spa recently underwent new ownership and I had the privilege of getting a relaxing evening session with Anna! I came in with frizzy, untamed hair and left feeling more relaxed and pampered than ever. Prices are reasonable and my hair has never felt softer. I can't wait for my next session! Thank you Anna read more

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Owner called me back and apologized for any inconvenience and she was very apologetic and we were able to book an appointment I appreciated the call back read more

Ms Anna is so amazing! I had a haircut that I like, a blowout and color. They have a massage chair while they washed my hair. It was a day that I needed. Looking forward to my next session with Ms. Anna. read more

Made an appointment online. Paid a deposit. When I showed up there was no one there. They have an "open" sign but it was basically closed. Called the "new" number and goes straight to voicemail but you can't leave a message because the mailbox is full. Total scam. read more

Vicky is the best! She has been cutting my hair for over a decade and would (and have) followed her to multiple locations. Great deal for a great haircut! read more

Anna is amazing! Highly recommend this salon. Anna is very personable and listens to what I am looking for

Vicky is really good with color and cut me and my daughter love going to her each time we want something new with our hair. Prices are reasonable she takes time and always does a good job. read more

Bought a Groupon for hair cut, shampoo and style for my beautiful sister. Tried calling because i thought we were going to be late. Unfortunately they do not answer their phone. I called like 4 times. So her appointment was 3:30 and we were able to get there a lil before. The hairdressers demeanor was ok. She asked to see the Groupon and kept asking how much is it for? I told her I don't remember. It showed what service I purchased. I do not think the dollar amount spent should not matter. The Groupon was bought and it is a form of advertising to gain more business?!?! read more

Mellisa is one if the best hairstyles in town! Such a good vibe yo be around! Thank you for helping me every time i change my hairstyle and hair colors! You are the best! I got glow back again! read more

Don't go to this place I swear they are a big cheaters Omg I cut my hair so short for Japanese straightening shorter then my shoulders Just cuz I purchased by Groupon She was telling me oh it's long hair so we need to charge u 120$ more I was like my hair is till my ear line she goes oh if I cancel the Groupon I let u pay 80$ extra I was like why you guys doing GROUPon if u don't like it Liers Nasty place with a lot of flys ‍‍‍ Don't go don't go read more

"WOW!!! "That'a was my reaction!!! I had eyelash lift and the results were AMAZING!!! Definitely recommended!!! Melissa is very sweet and the whole process was very relaxing and comfortable. This is definitely my favorite spot now!! read more

I am so disappointed with my haircut! Melissa was very nice and the prices are very reasonable but my hair is a mess. I wanted it cut to my shoulder and it's cut to just below my ear. It's all different lengths, the bangs are different lengths and it's that bad I can't wear it down. It has really upset me because it's such a mess I don't know what I'm supposed to do with it now. If i get it fixed it's going to be cut more and I'll be left with nothing. I don't understand why hair stylists don't do what you ask them to do. I didn't want you to experiment on my hair, I didn't want you to keep cutting and shaping whatever way you wanted to. I simply wanted it cut to my shoulder and my bangs cut, that's it. I definitely won't be back. read more

Absolutely loved the haircut!! Jennie did an excellent job at a reasonable price. Right since the minute I stepped into the salon she made me feel comfortable. She asked me all the details about the haircut I wanted and made sure we were on the same page before starting. She also shared some useful haircare tips. One thing that won me was the amount of effort she put in to blend the layers (smooth transition of layers) so even if I don't style my hair it still looks great! Will definitely be going back to Jennie. read more

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Went there with a Groupon to have a hair cut, just a simple hair cut. The lady there said it would cost me almost double what I paid because my hair is like 4 " below shoulder length.... For a HAIR CUT I asked what is the difference about length of the hair for hair cut? It's NOT processing, coloring , etc it shouldn't make a difference about length's hair for a hair cut, I was just going to cut a couple inches. They said it's extra because they use more SHAMPOO and CONDITIONER ... What the ???.... never heard of this one before. So wouldn't recommend this place , if they charge more than $15 for hair cut image processing, other stuff. read more

Vicky Phan has been my hair stylist for years. I love the way she styles rather than "chops" my hair like others I had tried. She is concerned with doing hair right and the way the customer wants it. After only a couple of visits Vicky knows her customer and knows exactly what they want and doesn't even have to ask. She is always smiling, friendly and congenial. I thank her for the great styling she does for me. read more

This place is great! It's comfy, clean, and very inviting. Jennie handled my hair and she's awesome! Not only did she give great advice for my hair, she explained everything she was doing to help my worries and my curiosities. My hair came out just as I wanted it! I don't have a before photo, but the one I included is a few months ago, so my hair now is a bit longer, but it still gives you an idea. read more

Upstairs Salon and Head Spa - Hair Salons Near Me - Poway, California

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My husband has been going to Melissa for hair cuts for a while. When my usual hair stylist moved, he suggested I go to her. I'm so glad I took his suggestion. Not only does Melissa do great work, she's so warm and friendly. My hair turned out beautifully. read more

Upstairs Salon and Head Spa - Hair Salons Near Me - Poway, California

I bought a Groupon to use with Melissa and had a terrible experience. When I called to schedule she said that the Groupon is only good for shoulder length hair, however that is NOT stated anywhere on the Groupon. Please update your listing bc that is false advertising and waste everyone's time. Also, I told her a friend wanted to buy the same Groupon and she told me to have my friend NOT go through Groupon but that she would still honor the Groupon price. However, when she found out that there was a Groupon promotion, she declined the service bc she assumed that the Groupon discount would affect her share. I don't think she realize that any Groupon promotion/discount would not impact her pricing. Obviously she did not care to be educated and denied service just bc we had a Groupon promotion. Her false advertising, ignorant and unprofessional business are why I'm leaving this review because it made me angry and wasted my time with her and Groupon to get my refund! read more

Got a Brazilian blowout with Mariam, she was extremely friendly and professional! Love the results and will definitely be going back. Just be aware that the Groupon price is for short hair, so if your hair is longer you'll have to pay extra read more

Upstairs Salon and Head Spa - Hair Salons Near Me - Poway, California

Well I had talked to Melissa on Friday about making an appointment and I was going to use a Groupon for a haircut and color and deep conditioning and it was going to cost $64.50 and she told me not to use the Groupon because she would do the same deal for $64.50 that way she would get all of the money so I live about 35-40 minutes away I got there and I sat down and she proceeded to tell me because my hair was very thick and past my shoulders it was going to cost more money and I told her that on the Groupon it says nothing about if your hair is very thick or past your shoulders it would be an added expense and she said well it should have and I told her you didn't say anything about that yesterday when I talked to you on the phone so she said well I'll do it for $86 and I told her No and that I had just wasted my time and gas to come here so I wouldn't recommend this place to anyone read more

I got Japanese hair straightening done and they did a good job (haven't washed it yet so we will see). However, when straightening my hair they almost burnt my scalp several times, after getting home I realized they burnt me pretty bad up too in the front after I noticed that there is a section that has now been oozing clear liquid (naturally like any burn) and crusting onto the roots of my hair. I'm not sure if this will effect the area but there is no way to really clean it as it is a new wound and just re- crusts. I am interested to see how this all turns out after the first wash. Also, they were super sketchy about pricing with my hair too which made it kind of uncomfortable and a curve ball. read more

Went to upstairs hair studio to donate my hair and got haircut by Anna. Thank you Anna for my haircut today. read more

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Vicki gave me the most fantastic haircut. She cut my hair exactly the way I wanted. Vicki, is cheerful, friendly and a very gracious lady. I will defiantly go back read more

I have got my hair done by Ana twice now! Both have been Brazilian blowouts. She is amazing and I couldn't be happier with my hair. During these times (covid) I was a little bit nervous to go to a salon but she kept it very clean and always made sure everyone was wearing a mask. Great job! Highly recommend her! read more

I had such a amazing experience, booked my husband a Brazilian blowout with Anna! She is very friendly, super professional. She gave my husband great tips on how to take care of his hair. Alongside her having such a great personality she also did an excellent job with his hair! My husband has a lions Maine and it was time to get it tamed! Anna completely changed my husbands hair and we love it! We defiantly will be coming back! read more

Had the Japanese hair straightening by Anita. She was amazing. Love my hair! Very silky smooth and straight. read more

Upstairs Salon and Head Spa - Hair Salons Near Me - Poway, California

I originally came here for a haircut because my ends were dry and needed some TLC (Total Love and Care). I also attempted to buy a groupon but was told that to not buy it cause certain stylists would only honor the price but was told to print or capture the groupon site and give it to the lady that will be doing your hair (which is weird). So I printed it and handed it to my stylist and she did honor it the first time cause I was a new customer. Afterwards, during the haircut my stylist was telling me that the price of $35 was only good for first time customers which is fine. Then 5 minutes later she tells me that if I come back she will honor it again. Then another 10 mins later she says base on your hair I'll increase it to $45. Then another 10 mins rolls by and its back to $35. It went on and on, I got totally confused that I dont think I'll be back. It felt like I was riding a rollercoaster and my hair ended up looking like crap (which it did) by the time the ride ended. So, I advise you to not go here if you want your hair to be in top shape. Choose another salon and go somewhere that's feasible. Good luck! read more

I recently got my hair Japanese straightened with the ladies here. I've been doing these treatments for almost 4 yrs now and know what the results should look like. I'm really disappointed in the results, I asked just for touch ups at the roots and should have made sure that's the only part they did. Unfortunately they did all my hair and over processed all of it, and about 30 % is really fried. These ladies were really nice and I hate writing bad reviews, but as someone who uses this treatment often and only wants super skilled technicians at of fear of ruining people's hair (like mine) I would not recommend them for this particular service read more

Where to even begin? I had such a wonderful experience with my stylist, Anna, and I am soooo thrilled with the results!! She is super thorough, and not to mention very charismatic and fun! I will recommend her and Upstairs Hair Studio to anyone who asks. Thank you, Anna, for fixing me!! read more

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Ive been coming to Jennie for about a year now. She listens to you well, gets you the exact cut you want, and is a very sweet lady! She offered a treatment on top of a haircut for free. My hair felt so light and wonderful after. Def recommend this place to anyone:) read more

This was my first time getting an eyelash lift. Melissa did a keratin lift and tint. She was kind and explained all the steps to me because I was curious. I love the results! read more

Upstairs Salon and Head Spa - Eyelash lift by Melissa - Hair Salons Near Me - Poway, California

9/6/19 First time going to this spot. Miriam was my salon technician. I went here for a Brazilian blowout, and trim and I was really happy with how she did my hair. I was bit thrown off with the entire Groupon purchase because I paid $105 for my Groupon and it was a value of $365. Apparently when I got there I was told that the Groupon is only valid for short length hair and that if you have longer hair which I do that it's an additional $80 and extra if you want a trim or hair cut. So if my Groupon was worth $365+80=$445 not including the $15 for my trim plus $15 for tip. Anyhow, I'm going to say your better of not purchasing Groupon and just paying her directly. I don't plan on going back only because I felt I was overcharged when at any other place the original price I pay for a Brazilian blowout is no more than $150. And the only reason that I'm giving it a 3 star is because of the whole overprice. read more

Haircut done by: Jen A. Came into the hair salon with a groupon and left very happy with my hair cut & service!! My hairdresser was Jen, she listened to what I want and did everything she thought would be best for my hair moving forward to keep it healthy. Prices are very reasonable considering the great work she does. Overall the studio itself is very clean with all the workers being very pandemic conscious and very nice. Would go back again this will now be my go to spot for a cut!! read more

Jennie is an amazing stylist. I have been coming to Upstairs Hair Salon going on two years (I first saw Miriam and my blowout lasted a super long time when she did it) and I have loved my hair and nails every single time. My friend's hair stylist charges three times the price than this salon charges and I am always super happy with how my hair turns out. I have tried other services such as hair style, make-up and nails. I love it. If you have a special event, they will meet you at earlier (or later) hours by appointment. This salon helps me put my best foot forward. My blowouts last for a loooooooooong time. Jennie and Ana have such great attention to detail and are totally my glam squad. And Nancy, my five star review is not fake. Jennie and Anna do fabulous work!! read more

I called around so many places to get an A-Line haircut and color added to my hair. Jenny made me a 3:15 appt for the following day for a cut and color and she said it would take around 4 hours. I have to say that I got one of the best A-line haircuts I have ever gotten from Jenny. She did a great job. The cut and length were perfect. However, she showed up to the appointment about 25 minutes late and acted like it wasn't a big deal and that was hurtful as a customer. I had a very long week at work and I make sure to be on time for my appointments because I know that other people's time are valuable. She was joking with me that she was dress shopping instead of being there on time to my appointment. I laughed because, what else am I going to do? Jenny also proceeded to drop her brushes on the floor several times which I read from other reviews. Once my cut was done Jenny said I would have to come back for color. She had a client right after me at 5:15. She said it was going to take 5 hours. Again, I scheduled color with her. Very upset by this experience. As others said, it was also very hot in the salon and just not a great experience. I called another salon and got color added today and it only took 2 hours and I love it. read more

I went in and had a consultation for a Japanese Straightening. Anna took the time to explain the differences for Keratin, Brazilian and Japanese. After I made my decision, Japanese Straightening was the choice. By the way, it took about 4 hours. Words can not express how impressed I was with Anna & Miriam. They took their time and answered all my questions. If you find a deal on Groupon, don't buy it, simply take a screen shot, tell Anna and she will honor it! Don't be surprised if you have l-o-n-g hair, as she will charge an additional fee. Everyone does this, therefore, don't leave a negative comment. She is EXTREMELY fair with the salon prices. Go see her and get a consultation...you won't be disappointed! Oh, Anna & Miriam did a phenomenal job! read more

Jennie did an awesome job helping me pick my and customize my color and the result is fantastic! She's friendly, attentive and will make you look and feel beautiful! Her prices are very reasonable too! I'll be back for more! read more

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I love this Poway Salon. My stylist is Melissa Punzal. She is so easy going, caring, friendly , and professIonal with a wide range of knowledge & expertise in hair style, hair color, facials & brows for sure plus much more! I love that she is sweet and honest too & I love the ending results. Carmela L. read more

I purchased a Groupon for Upstairs Hair Studio a couple months back to get a Brazilian blowout and was able to book an appointment within a week. When I got there, she sat me right away and had me take my hair down and informed me that the Groupon price was only for shoulder length hair, so there was an up charge for longer hair (mine is about bra length) which is not a big deal as most places are this way. I get it, more product is required and more time. So we continued on. It was such a relaxing process. I cannot for the life of me remember who I had processing my hair, but she was so lovely! She let me sit in peace without forcing conversation which was nice because I was tired. It took well over three hours but holy hell was it worth it!! I would definite recommend coming here for Brazilian blowouts!!! read more

Upstairs Salon and Head Spa - Hair Salons Near Me - Poway, California