I needed to get my dumb waiter repaired. So I called Custom Lift for service as they were the…read moreoriginal installers. I was really pleased to be able to get an appointment within a week or less. Mike, the technician that came out was so awesome. He was very patient with me and answered all of the questions I had. And he was very thorough in the repair and replacement of parts. And he reminded me to get the dumb waiter serviced every year.

This two-star rating is due to their billing practices, not their work. When I called and…read morescheduled an appointment, they were friendly and professional. I have a residential dumbwaiter and asked for an estimate. I was told that there was a flat rate for the service call, which would include any labor needed to fix the dumbwaiter, and that any replacement parts would be extra. Seemed straightforward enough. The repair technician arrived on time and did a thorough job, scrutinizing every component of the dumbwaiter and cleaning various parts. The service call lasted longer than I expected - and perhaps longer than was necessary - but I wasn't worried because I was told there wouldn't be any hourly labor charges. And then I received the bill...which charged me for an hour of labor ON TOP OF the service call fee (which alone is the equivalent of 2.5hrs of labor). So basically, I was charged for 3.5hrs of labor, when the technician was only working for 1 hour. I called their office, and spoke to Kim, their service manager. I explained that I had been specifically told that I wouldn't be responsible for any hourly labor charges, and Kim told me that I was misinformed. She was curt and completely unwilling to work with me on my bill. Maybe this is an issue that arises with them a lot. There aren't a lot of companies that specialize in residential dumbwaiters, but I'd think twice before calling California Custom Lift.

I needed and inspection for insurance purposes and they came down to finish the inspection in less…read morethan a hour.

Absolutely love this company. We have been through several elevator companies that service our…read moreresidential elevator on our oceanfront property. Most other companies, nickel and dime us... Roys Rise is very fair and honest in the services that they provide. They were able to fix our elevator for $1200 when multiple other companies bid us $10,000 plus.

I live in a 5-floor building and our elevator is broken. I pressed the call button inside the…read moreelevator and dispatch said they'd send a tech out today. The tech called my cell phone and proceeded to scream that I need to pay $450 or he's not coming. I said I'm only a tenant, I'm not the landlord, I'm not paying out of pocket. He started screaming at me and telling me "I know where you live, I know your phone number, and I'm going to sue you". Let me tell you, as a woman who lives alone, I'm not going to tolerate a man threatening to come to me where I live. LESS than zero stars. This man is a predator and has no business entering any residential property.

The company has gone through management and employee changes as of Dec. 2022. The current…read moremanagement's goal is to keep Delta Elevator Company, Inc. elevators in Southern California running with knowledgeable personnel, techs, and a supportive 24-hour answering service. I have only good interactions with the company and staff. Since I can't bring my elevator to them, I'm required to pay for their time to come to me. Usually, when I have a problem with my elevator, a tech is out that day to find the cause. If it's after normal working hours, the techs are more than happy to come out, just requires authorization for the charge. The front office understands the mechanics of maintaining the elevator's equipment and necessary inspections and/or reports. When I've asked a question, they willingly explain in layman's terms the answer. I'm glad as the original manufacturer, they can replace the same parts, which costs less than upgrading. I recommend this company for its honesty, friendly and helpful front office and great service motto. They keep my elevator running.

They continue to be fantastic. They keep my 20 year old concord wheelchair lift running. My lift…read morestopped working suddenly. They came out the same day and fixed it on the spot! They are indeed experts. Thank you!!

Five star and beyond! I contacted Galaxy in need of service…read morefor our residential elevator. As it is with the other 20 other companies I called, appts were being scheduled weeks out. Nonetheless, I followed up w Tara and requested a call back. She got a message to the owner Chris, who called me right back and came by within the hour on a Friday afternoon! Chris immediately remembered that he was with the team that installed our elevator many years ago. He knew what he needed to do but since the model is obsolete, and the company had been sold, he would need to acquire a special tool to further diagnose the problem. He set out to acquire the tool immediately BUT unselfishly recommended two other companies that may be able to help us sooner. One of these companies actually ended up doing the repair, but through it all, Chris stayed in contact to make sure we were getting the proper service. Chris is the epitome of outstanding customer service and honesty. He has in-depth knowledge of the industry. He is personable , professional and genuinely cares! Unlike other companies, he didn't immediately try to sell us a new elevator. In fact, I offered and insisted multiple times on paying Chris for his service call and his assistance but he simply refused. This is a small growing business that understands that success hinges on honesty, customer service/relations and ethical business practices. Call them first for your elevator needs! Thank you, Chris!

McKinley Elevator was an exceptional company, providing courteous and professional service. Dylan,…read moreour service technician, arrived on time and was respectful of our home. He listened to our elevator issue, diagnosed the problem, explained to us, and corrected the issue. Our elevator is operating perfectly. McKinley Elevator is most strongly recommend for your residential elevator needs.

During normal business hours, I got no answer when I tried calling their toll-free number and local…read morenumber. So I sent my inquiry by email a week ago and got no response. Good thing I'm not trying to get them to rescue me from a stuck elevator! Given this lack of responsiveness and evidence of poor business practices, this is not a company I want to deal with. Do not recommend.

Second review from me. Now the project is done and there is…read moremore to say. - did Brandon go above and beyond to make sure everything was better then when he started? - yes, he worked tirelessly, until dark sometimes to make sure he stayed on schedule. - did Brandon show us any change orders? - no he did not, something's were changed and added throughout (it happens), but Brandon did not charge us one additional Penney for these things. -are my parents super happy with their decision to future proof their home and protect themselves from falls - heck yes?!! Highly recommend this system to whoever is thinking of doing it. Highly recommend Brandon to do the work and he is a GC with a good eye for aesthetics. The final was expectational. I will post some before and after soon.

I purchased my parents elevator after doing reasonably extensive research. It has proven to be an…read moreexcellent decision . My parents are both 75. When their bodies are cooperating, we use the elevator to move things between floors that are too heavy or awkward for us to carry. When, as recently, they had a hip replaced - it allowed them to come home immediately and sleep in their own bed upstairs. Recently they had it serviced - the technician Brandon did his thing quickly and completely. Brandon with home elevator solutions had been amazing and answered all call and any questions we've had. Also at the best price we were able to find. Definitely recommend.

We had an elevator installed in our new home by Elevator Boutique, and we couldn't be more thrilled…read morewith their service we received! From the get-go, Alex Ledesma was incredibly accommodating, getting us scheduled for service right away. Technician, Marlon Mora recently came to service our elevator. Marlon's expertise and attention to detail were impressive. His dedication to quality and customer satisfaction was evident throughout the entire process. It's very comforting to know that we have a reliable elevator system in our home, thanks to Alex, Marlon and the fantastic team at Elevator Boutique!

So much to say about this company and their attention to detail. Cristian was by far the most…read morepolite and explained everything so thoroughly. He listened to our wants and explained what would work best. Definitely would recommend this company to work with.

We've enjoyed our chairlift from Access To Freedom and recently called them for periodic…read moremaintenance. The technician, Alex, was exceptionally professional. I highly recommend Access To Freedom.

Access To Freedom recently came out to service my parents' Stannah chair lift, which they use…read moredaily, and is a critical item for their household. When my parents stair lift suddenly failed, they tried getting in touch with Stannah in Garden Grove, who quoted them at least 2 weeks before they could come out and repair the chair lift. When my parents then got in touch with Access To Freedom, Access To Freedom was AMAZING at prioritizing the repair, and their technician Dallas showed up at 11am the next morning (instead of having to wait 2+ weeks for Stannah!). Dallas was absolutely fantastic, polite, and swift in identifying the source of the problems with their chair lift, and making the necessary repair on the spot. This swift repair made a huge difference in the daily lives of my parents, and we're all grateful for it. Thank you Dallas and Access To Freedom!