I've always appreciated UPS, and it's usually been my first choice for shipping. But my opinion has changed after today. I had an iPad scheduled for delivery from Verizon, but they won't leave it inside my secured condo foyer; they must have a signature.
OK, I understand. So, I call UPS to see if I can pick up my package on my way home from work. I've done this several times from FedEx near the airport, and I see that the UPS shipping facility is nearby in South Portland. After working through the menus on their annoying auto answering service that won't let me speak to a representative, they call me back and say, "Yes, you can pick up your package between 7 and 8pm today." Uh, no that's not convenient. Can you hold it and I'll pick it up tomorrow? "Yes, any time after 9am." 2 Foden Road? "Yes, that's correct."
So I leave work and drive to 2 Foden Road at 10:30am. Unfortunately, the Customer Care Center is only open from 2pm to 6pm! Sign near the door says something like, "If you need to pick up a package and the office isn't opened, use the phone in the foyer to call." The foyer door is locked. Nobody around.
Why did you tell me I could pick up my package between 7 and 8pm or after 9am when your Customer Care Center is only opened from 2pm to 6pm, M-F?
Why isn't the office open more reasonable hours, like your competitor, FedEx?
If a package isn't delivered and returns to your shipping terminal, why can't it be available late afternoon, as it is at the nearby FedEx terminal?
UPS is now my second-choice in shipping, after the much-more-efficient FedEx. read more