Mediocre service, package with signature required has failed to be delivered Tuesday, Wednesday. The UPS truck showed up Thursday without my package on board. Today is Friday, no new date or timing for an attempt for delivery. This is not the first time as they have lost previous package. DO NOT USE UPS Ottawa. read more

For 4 days it has said my package is out for delivery. I have called every day and The people I speak to are clueless. They just keep saying they can see it is out for delivery and I will receive it. I keep reminding them that I would not be calling, if I was receiving the package when it said I would. They are either stupid or lazy because they do nothing about it. It's now been a week of this BS. I no longer need the items as I had to go and purchase them elsewhere so I could have them in time. What a useless company. read more

they came to my door with my medication, and then had drove off when I answered the door within seconds That wasn't even 10 seconds that they were there, do they think people can teleport to the door? Its amazing how delivery companies are so unreliable read more

Unbelievable!! They picked up my package from sender, drive it across Ontario to Kanata, now won't deliver it because "the packaging is wrong" I've been calling every day for over a week, and finally got that answer . I can't drive to go get it, and if I do, I won't get a refund on shipping. The tracker kept telling me if coming tomorrow, so I take off work and stay home to sign , and the package never came . I lost a weeks worth of work/ money waiting for it, only to finally get an excuse about the packaging. They won't even ship it back to the sender, and expect them to come and change the packaging ( put a sticker on the box) I'm never using ups again ... "That would be unethical" pfft , unreal read more

The Worst Delivery service ever. I had a package delivered to my door and half the package was missing. Drivers steal from the packages! Call customer service and they keep sending me to someone else and ended up with a survey and a voicemail. Complete Fail! No help at all. read more

A delivery man left my boxed couch in the lobby of my apartment building. Not only was this completely unprofessional but I'm a 60 year old woman with lots of pain issues. How in the heck did this young man expect me to bring it to my home?! I pay for door to door service. If I lived in a house it would come to my door. Why am I being penalized because I live in an apartment? I can see your company has low online ratings. UPS senior management, you are responsible for your employees. read more

Your drivers should have some respect for peoples property. My security camera caught a ups delivery man scratching my car with a package reader attached to his pants pocket as he walked by my car. Put his hands on my car as well. If you can't deliver a simple package without damaging people's property you are useless! Will never use ups again. Was going to call them but we all realize it's just a giant waste of time. Boycott instead! read more

UPS Ottawa Depot - Ups vandalism - Couriers & Delivery Services Near Me - Ottawa, Ontario

See all

Their online tracking website and app are useless. It listed my package as released to a non-ups broker. I called UPS to ask what that means and couldn't get a consistent answer but was told I would get the package in 1-2 business days. I later get a notice that a first delivery attempt was made and I was not home. I called to ask if I can pick it up from an access point and the UPS rep said my package was still in customs?! I told her that's not possible because a delivery attempt was already made. Spoke with another rep who said I have to be home (although no signature is required) now I have to wait at home between 9 am to 5 pm if I want to receive my package. Very unhappy with UPS. read more

Unbelievably rude and incompetent. Since the local UPS store has closed a customer has to travel to their cental depot, over an hour away to get their parcel. What is the point of ordering online? You are sometimes given the option of a second delivery to another address, so I suggested it be delivered to their downtown location. That would have cost me $30.00 After 6 unsuccessful calls to these neanderthals the parcel was sent back to the point of origin. I wish businesses would clue in, UPS rules and practices are losing customers. read more

Absolutely horrible. It's a pain to get to (especially if you're using public transit) and their hours are worse. I purposely don't use UPS just to avoid this centre. There are two UPS places near my home, but they'll never go to any of those, always to this stupid depot on Stevenage. I cringe whenever I see that an online retailer uses UPS! read more

Every single time I order from ups there's an issue. I used to never order from retailers who used ups. For the only fact that they never bothered going in my building to deliver my packages. I'd be waiting all day then on my way out notice a notice for me at the entrance... well I moved to a town house. My girlfriends birthday was coming up. So I bought her a gift... paid an extra 19.99 to have next day Air shipping... it's been over a week. I called and asked to have them hold the package for me. And I'll pick it up from that dreadful Stevenage office. So I headed there to find out that they don't have my package... it's at a different office. But I can't pick it up there.. I have to wait another day for them to deliver it to the stevenage office... I wish I could rate you with no stars and I will definitely go back to boycotting and retailers using only ups. You guys are the worst read more

UPS Ottawa Depot - Couriers & Delivery Services Near Me - Ottawa, Ontario

See all

Why can't you deliver to my door? Or the Depot near me? Isn't this your business?? The uber to get here cost more than the package :( read more

The driver attempted delivery 3 times. I work for a living, so wasn't home to accept the package. That's fine. So, as directed, I called the number on the slip left on my door, entered my tracking number, and was told that I could pick up my package at the Stevenage drive location. So, I drive out to that location (45 minute drive) to be told that my package is not there - it's at 999 Moodie Drive. I drive out to Moodie, and there is a sign on the door saying that customer pickup is NOT available at this location effective immediately and that I must go to Stevenage drive. Really??? So I called UPS and they told me that they do not know where my package is and therefore I cannot pick it up anywhere. Their solution was to charge me more money to have the package delivered to my work. I will NEVER use UPS again. read more

UPS Ottawa Depot - I drove to Stevenage UPS only to be redirected to pick up my package at 999 Moodie drive. This was posted on the door. - Couriers & Delivery Services Near Me - Ottawa, Ontario

My boyfriends package came to our door and apparently we had to pay a fax fee? So we needed to pay 60$ to get our package. The delivery man said we don't take cash and don't take health card as I.D. But if you go to 2281 stevenage dr, you can pay cash. So my boyfriend got a ride from a friend..... A very long drive because it's out In the middle of no where. When he got there they said they wouldn't take cash or pre paid credit cards. So the next day I go back with him with my debit card and a pre paid credit card. They took his health card as I.D and they took the pre paid credit card... When one day before they said they wouldnt... I wasn't impressed at all. The post office is a small box like room, it was dusty, and looked dirty. The guys work shirt looked like it had stains on it and there was flies flying around. It was over all a bad experience. Another time UPS came to my building to give me a package. He didn't want to walk up the stairs so he gave it to someone in my building to give to me! Uhhh... Pretty sure they can't do that... I was lucky the guy gave it to me. He could have just kept it for him self. read more

I swear they NEVER tell the drivers when your package has cleared through customs, meaning that the package is ALWAYS late, and you always have to chase them down through the bureaucratic customer service channel just to get it delivered at all. They charge ridiculous brokerage fees, and even if you self-clear through CBSA they'll keep withholding the package until you take matters into your own hands and raise a fuss. I'm so sick of dealing with this company, the individual employees are nice enough but it's just a terrible experience dealing with UPS. read more

The location is horrible to get to, whether you drive or not. Further, the UPS website does not allow to you pay customs brokerage online (thus making it possible to have your package delivered when you're out), or allow you specify a date for delivery (so you can make sure you're home). They reeeeeeeally want to make delivering a package to you the biggest pain in the butt possible. read more

If only you could give zero stars! Terrible service, terrible hours, closed for three hours at lunch closed on weekends. Claim package is ready for pickup, but wont let me phone them to confirm, drive all the way across the city and its not there - this happened TWICE. UPS is the worst of all the couriers. Only one pickup location available in Ottawa 35km from my house, and it has bad service, an unusable hours... read more

By far the worst shipping company I've ever dealt with. Paid for expedited shipping, my package has been in the city for 3 days, every day it says out for delivery yet no package. I've had 2 separate employees guarantee me the package to be delivered and nothing. And because this stupid covid "pandemic" I can't even go pick it up. Ups if the demand increases shouldn't you hire more people? Absolute worst company. read more

Rude and discourteous service. Drivers dont make an effort to contact house owners before the packages are sent back.

If you work for a living, UPS is not the service for you for the following reasons: 1. They deliver to your home in the middle of a work day. 2. Their pick up hours do not accommodate those of us who have a regular work day. 3. See above. Imagine any service which closes on weekends in today's global market. UPS is a service for the 1950's family, where one person is home all day, where banks close at three o'clock in the afternoon, where a milkman comes to your door, and where the internet is a pair of stockings a soldier buys for his girl. read more

These people never answer the phone I've been trying to call all day and it just says that the number is out of service, it's pointless to have a phone number if you're not gonna answer or keep it in service. Apart from that they keep telling me that my package has been delayed because of "severe weather" but it's been sunny all week or just slight rain. Not impressed at all, if I could give 0 stars I would. read more

I agree with the reviews. If you are going to be extremely difficult to reach, atleast change your opening hours because for people that go to school or work,the hours are terrible(weekends are closed) when i called the 1-800 number a few times each person would answer something different so it was hard getting a SURE/EXACT answer. The 2281 steveage drive adress ACCEPT debit cards/ checks but NO CASH and be sure to bring your passport because they are fussy with health ID cards. PLEASE IMPROVE YOUR CUSTOMER SERVICE UPS. And get a personnal phone number because even the 1800 number people arnt sure about everything. Btw the taxi from st laurent mall and back was 40$ read more

Absolutely horrible service. Amanda was extremely rude, condescending. Shouldn't they train their employees in customer service. Furthermore, why is this depot centre so far from town? I can't believe how bad this company is. read more

Stay at home entire day waiting for a package, and still didn't get it, no calling texting or knocking. I contacted them so I can pickup the package by Monday, if you let them to delivery your package I believe it can be returned to whereever it came from lol. Customer service is suck too, impatience and hard to reach. If I have any choices on shipping method I will never chose this company again, and just sent a feedback to Lenovo hope they choice express company wisely read more

How does this business survive with such horrible hours and lack of service? Drivers go to the donut shop down the street with a full truck just before closing. I sat stressed out knowing my package was on the truck and if it didn't arrive before closing I'd have to cross town in traffic again the next day! read more

Zero Stars! Doesn't courier nor deliver....Belongs in a Franz Kafka narrative...useless.

At least you guys all have a car...I don't even know how to get to that damn place...

The worst possible center. All along the way from US to Ottawa, all UPS centers where the package stopped in transit enter their information on-line to track it and in time. Only this center received it over night at 4 am and only by 11:03 they updated the scanning. My package showed no updates online for 27 H!!!!!! More than this it missed the delivery truck and now is re-scheduled for 3 days later (being weekend time). Now I have to take another day time off from work as far as the delivery is very heavy and needs to be delivered at address. read more

Inept delivery crew and no ability to contact to get corrected. Had a package to be delivered to my work address from Amazon. Got a call from another organization on the other side of town saying they received my package. Looked online and UPS states that "Incorrect address" and "The address issue with your shipment has been corrected by the carrier but delivery could be delayed by at least a day." Problem with this? The address was right, there is great signage for my workplace (WITH THE ADDRESS!) and staff were working when there was a failed delivery. Now I'm left chasing the package across town and trying to get the other org to call UPS to pick it up and have it sent to me. UPS won't deal with me b/c I am not the sender or the site that received it. At least Amazon stands behind their service. If I can't get my package, they'll refund or replace the package. Next time I'll pay for another shipping service with Amazon to avoid these buffoons. read more

I would not even give UPS United Pony Service a star. I was sent a parcel on the 26th from the US. It sat in Ottawa for 10 days before it was delivered. They said it was the weather but really 10 days of no deliveries...I think not....worst service anywhere....2 and 1/2 weeks to deliver a parcel.....not service that is for sure..... Betty L read more

If there was something below a 1 star, would rate it -10. Emo girl at front desk was unpleasant to deal with. Very condescending and disrespectful. Service was super slow. It's really disappointing how big company names can simply allow this type of service. read more

UPS has the worst delivery service. The person who delivers the packet will not even contact at the time of delivery and just stick the notice "Sorry we missed you" and after the final delivery attempt we should go to far away pickup point to get the package. The worst!!!!!!! read more

Extremely rude, dishonest and disrespectful staff even when admitting that they have made a mistake! The agent after knowing their own mistake, told me she has changed the address however she did not and as such my package was not delivered the next business day and when I called I was told that the agent did not complete the request and you have to do it again! read more

Your review helps others learn about great local businesses. I gave 1 star but that is too high. My package took 2 days to arrive in Ottawa from Ca and after 5 days it is still at UPS Ottawa. They are impossible to contact. They should be closed down and replaced with competent staff. I would never choose UPS and will avoid doing business with anyone who does. read more

I ordered a pair of shoes from Adidas, This was my first time Ordering on line. Waited Three Weeks for my order my order to arrive, Only to be informed by Adidas that the shipment had been returned. No attempt was even made to deliver my item, My sister is home 7days a week. UPS just sent the shipment back. Maybe it is because I live in an apartment building and the guy is just too lazy or scared of elevators. Who Knows.. read more

wow is all I can say... I phoned to make arrangements to pick up my parcel on a friday afternoon at 1700hrs (5pm) with the phone centre. I was not expecting much because I called the day of... when I arrived the parcel was not there and it was out for delivery and I learned that only one of my parcels had been identified to be held for pick up so the lady was nice enough to request the other two (three in total) to be held for pickup. Did I mention that it came up as undeliverable because the driver forgot the COD paperwork and even if I was home he couldn't give it to me because he was missing forms... Monday came and I checked the online system that indicated the parcel was to be held for pick up by customer so I braved the traffic (1hr) and got there at 1700hrs again and to my surprise.. they were sent to my house for delivery.... ok.. not impressed.... I wanted to know how that was possible as the system indicated it was for client pick up and I confirmed this with the lady behind the desk that friday past. Essentially the driver never scanned the parcels before he left.. blame it on the driver... good one... I asked if I could wait for him to return.. nope.. they work from the Napean centre and you can't go there for pick ups... driver doesn't get back until after 1900hrs (7pm) but there is no chance he can deliver it when a normal working person is at home....I asked if the parcel would be there tomorrow (tuesday) .. no promises because it takes 48hrs to move from Napean to the Stevenage Dr location (in the same city) and that would be monday (today) and tuesday (tomorrow) and it is full business days so no promises for tomorrow either... So I called to ask the phone centre whats up.. the guy told me I could pick it up tomorrow from the Stevenage location .. when I asked it would be there he said yep.. but when I mentioned the issue i had with the driver not looking at the change in drop location monday the rep told me it was my fault and I should have made better arrangements...ok... will try again tomorrow... read more

Terrible experience picking up a parcel on a Friday evening. It's like 1970s customer service.

Absolutely horrible. I like most can't really stay at home and wait for a package due to employment. The package cannot be picked up on day of attempted delivery. Only one center for package pickup in Ottawa, 40 min drive one way to get to it. read more

UPS will charge you an additional service charge of $23 to send your package to one of their more convenient UPS stores. If you are not home to sign for it, or can't travel to the ends of the earth (Stevenage Drive) to pick up your package, which is Closed in the middle of the day!!, you may as well send your order back to the retailer. After 3 failed delivery attempts they send it back anyway, they ask for an alternate address to deliver to but need ID and signature, and wont specify time of day, although their notification card allows for the time to be specified. I did that with an llbean item, insisted they send it back because I order online for convenience, like most people. They then sent me a bill for $33 for cross border fees! Horrible, clueless agents that I swear are robots. I limit online shopping to retailers that use Canada Post. It's high anxiety dealing with these people unless you're a senior or a trust fund kid that's home all day. read more

three times they try to deliver something and it won't work because i am working. so what should i do? just no buissnes with me. can't believe that i have to drive one hour only to pick up a package... read more