I recently rented a truck from Enterprise (Ottawa Truck Rental on Laperriere Ave) to move my son…read moreand his roommate from Ottawa to Montreal. I used the online rental process which was seamless and efficient. My only worry was that i couldn't tell if i was getting a 12 or a 14 foot cube van. On the day of the move i arrived at Ottawa Truck Rental and was warmly greeted by Matt and his colleague, and he had the reservation up on his system and confirmed that the 14 footer was ready to go. He walked us out to the parking lot, walked us around the truck, pointed out important features and we wrapped up the contract at the vehicle via his wireless tablet. Truck was perfect but even better was the SERVICE from Matt - outstanding communication and front line service! I have used U-Haul a few times in the past and this was the polar opposite to the near disdain that customers seem to be treated with at U-Haul! I will continue to use Ottawa Truck Rental in the future and will highly recommend them to friends and colleagues.

I rent through Enterprise a lot. This was my first experience with renting with the Truck division…read more Paul was extremely helpful! It was a great experience again as always! Truck was spotless and ready early!

I used Routes Car Rental at YOW (Ottawa Airport) via booking.com for a SUV (Nissan Rogue or…read moresimilar). Turned out GREAT! Price was much lower than other companies, and quite phenomenal -- a new SUV for 2 weeks for about $600 total (August 2019 and booked 4 months in advance). I fell in love with the new KIA Sportage handed to me with panoramic sunroof and AppleCarPlay. Unlimited mileage and I was able to drive the car into Quebec at no extra charge. 2nd driver $5/day seems low and reasonable (but I don't know what other car companies charge). Shuttle pickup at the airport and drop-off went smoothly and site is very close by. Employees on site were presentable and inspired confidence. I would definitely use Routes again and also recommend for savings and their new cars. I was uneasy at first because no one seems to have heard of Routes Car Rental, but it all turned out very well for me. Warning: booking.com took an $80 non-refundable deposit which wasn't made clear until I had booked the car. I called Booking and it is their own policy and not to do with Routes. Routes allowed fully-refundable cancellations. Routes collected the balance up-front one month prior (I had booked 4 months ahead).

I've used Routes in the past and had few issues. I think they are a decent low cost rental company…read moreas long as no issues arise. This is my experience during my most recent rental experience with Routes Car Rental. A few days into my rental, I discovered that one of the tires had developed a slow leak. While traveling outside the city, I was forced to repeatedly stop and refill the tire, which was both inconvenient and concerning from a safety perspective. Upon contacting the rental office, I was told that it was my responsibility to have the issue repaired. Following these instructions, I took the vehicle to Kal Tire, where I was informed that the tire had a pre-existing issue: it had been improperly patched in a location that should not have been repaired. I was advised that the tire required full replacement and that this damage would not have been detectable through a standard visual inspection at the time of pickup. As a result, I lost a full day of my rental addressing an issue that existed prior to my use of the vehicle. I then had to return to the rental office to exchange the car, further compounding the inconvenience. What is particularly disappointing is the response I received from your staff. I was initially told that the damage was my responsibility, despite clear evidence that it was pre-existing. Upon returning the vehicle, I was told the car had been "fine" when rented out, and no acknowledgment of the issue, apology, or compensation was offered. It is unreasonable to expect customers to arrange and manage repairs for rental vehicles, especially when the issue stems from improper prior maintenance. This raises serious concerns about vehicle safety standards and quality control within your fleet. At minimum, I believe I am entitled to: Reimbursement for the time and inconvenience caused (including the lost rental day) Compensation or a partial refund for the disrupted rental experience A formal acknowledgment of the issue and steps taken to prevent similar occurrences I strongly urge Routes Car Rental to review its vehicle maintenance practices and customer service policies. Customers should not bear the burden of addressing mechanical issues that originate from inadequate prior repairs.

The service at this location was terrible. I recently reserved a Truck from this location to…read moreassist me in moving to a new house. The reservation was completed on the phone more than a month in advance. I also call a few days ahead of the pick up time to confirm the reservation and was assured that everything was in place. The day of the move I arrived promptly at 8am (opening time) and was told that there was no truck available. Needless to say I was more than a little upset. I ended up having to rent a truck from U-Haul at the other end of the city. What did I get from Discount to cover the mistake that they made...well he did dial the phone for me...guess this is what is meant by good customer service. I don't rent often, but Discount will never see business from me or anyone I know again. The two hour delay in getting started on my move not only affected me, but someone else who need the access to the delivery room and freight elevator in the building I was moving out of...

I ordered 4 cubic yards of garden soil. It is very good soil. They came on time, and dumped it…read morewhere I needed it. My French is very poor (working on it), but everyone was willing to switch to English. I will order from them again.

From the owner: Whether you are caring for your garden, seeding your lawn or designing a flowerbed, Gauvreau Terre…read moreDe Surface (Top Soil) in Gatineau has the supplies you need. We offer several products in bulk, including soil, compost, mulch, stone and sand. We also have a large inventory of products for gardening and outdoor decorations. Our specialists will help you calculate the amount of materials required for your projects. In addition, our delivery service is available seven days a week with our Dump Trucks. We also offer vehicle loading by clerks. Contact us for more information.

Are you rummaging around the recycling compactor behind a McDonalds? Stop. Are you collecting so…read moremany Amazon Prime delivery boxes in your spare room that you can no longer find your cat? STOP. How you will pull yourself through this common human condition of brutal hell called "moving"? I just want to dwell, but life says otherwise, and in which case the last thing I want to think about is frigging boxes. I never in my life thought I would ever say (type) this sentence, but here it goes: these guys are the best box guys ever, and took care of all my box needs. May all of my future box interactions in life be this easy. Wide selection; prompt delivery; quality product; polite service. What more could you possibly want? Ship it!

Yes, cancellation policy is listed on website - please be aware that the company will apply this…read morepolicy even if a customer requests to cancel within hours of placing order and days before the company will even ship the product. If your move falls through, you will be paying regardless of giving this company the courtesy of 48 hours advance notice. A Doctor's office will accept 48 hours notice. A retail company that interprets & enforces a policy to a nonsensical extreme is not providing good customer service. This is even more true during the extreme uncertainty of life during Covid-19.