Never delivers my package to my house even after 10 compliant to customer service. Was told after…read morethe 3rd time the driver was fired but guess who delivered the next one.

Just like so many other complaints on here, Driver was too lazy to come down our road and deliver…read morepackage. Have been home waiting on package that requires signature to only have tracking updated to say "delivery attempted. No one home or business closed". Just like pretty much everyone else in America, we have outdoor cameras and to no one's surprise, NO FedEx truck was seen. No "missed you" note left. NO delivery attempted was made. Called customer service to be told, I can do their job for them and pick up my own package (20 miles away) the following day because they don't reroute (or should I saw make their employees work/do their jobs). I can't trust these scumbags to actually deliver my package, so I guess I will do their job and go pick up my package!

I do not recommend this store on any level. When they say that they will call you back? You can bet…read morethat they will not. I will certainly take my business to another location, one that understands how to treat people fairly. This store has no idea about ANY of that.

I come in here a lot with amazon returns which is always a stressful chore but the staff is always…read moreprofessional, patient and helpful. Great bunch of folks working at this particular store! I highly recommend this particular location to everyone in Dothan!

Was given the tel number to talk to someone locally by the 800 number…read more No answer yesterday. Rang 30 minutes. Same thing this morning.

No one answers phone. Only 1-2 ppl ever there. Several times our carrier skips houses. Often mail…read morearrives after 7pm.

Update: the Shipper did submit a claim and it was quickly paid. Thank you, UPS Store for expediting…read morethe claim! The item is still damaged but am happy with this Store's response. I have used this store in the past with great success. On 8/1/24, a family member ("Shipper") took a valuable family heirloom to the store for packing and shipping. Both the Shipper and I live out of state. When the box was delivered, the item was severely damaged - crushed. I know the Shipper emphasized the item's importance and the need for it to be a "project" in packing. Yes, it has a declared value. When we attempt to call the store, the phone rolls to VM and its inbox is full. We now have 2 days before the declared-value insurance expires. It's just not right at all. Maybe someone at the store will see this unhappy remark and make it right in the allotted time frame. If so, I will gladly remove this negative comment.

There is alot to say about the UPS store in general. The convenience of preparing and sending your…read morepackage makes it all so easy. The experience so quick and easy at this location in comparison to the store located in Kingsland Ga. There is no comparison when customer service is done right. Today with all the effort to keep profits high and face time low, there is concern that we will be treated like cattle. This is not the case here. Personable service and attention to detail are paramount. I look forward to the next visit to see if this is an everyday business model at this location, or maybe just fortunate. The two largest shippers for consumers of course are FefEx and UPS. The competition should be fierce, yet UPS is winning the customer service field in my personal opinion. Keep up the excellent job.