I had some documents that had to be printed on 8.5 x 14 sized paper and my home printer doesn't…read morehave that size. Sounds simple to stop in and use their printer right? I even called ahead to make sure it's possible. Yes, they said. Pulling up I noticed the big sign boasting that they do printing jobs. After waiting for someone to "help," I found that neither person working there knew how to use their own copy machines/printers. No kidding. After time wasted with them telling me they weren't "trained on the printer," they said to try Office Depot. Which I did, after shaking my head at the sign claiming that they print.

Typical day... line of 5-7 customers and absolutely no one at the desk …read more The line sometimes ends up at the boutique next door while they have one line open and 5 people sitting in the back ( that's on a good day ) 1 star because they are open

For Dothan customers going to the Woodburn store, they do NOT open at 8:30, so if you expect to get…read moreto work on time plan ahead because they will open actually at 8:40-8:45. Most of the time they provide good service but I have been disappointed several times because I've ordered 2 day international shipping and it's taken 4-5 days every time. Unfortunately, the company I buy from only offers 2 day shipping.

Never delivers my package to my house even after 10 compliant to customer service. Was told after…read morethe 3rd time the driver was fired but guess who delivered the next one.

I do not recommend this store on any level. When they say that they will call you back? You can bet…read morethat they will not. I will certainly take my business to another location, one that understands how to treat people fairly. This store has no idea about ANY of that.

I come in here a lot with amazon returns which is always a stressful chore but the staff is always…read moreprofessional, patient and helpful. Great bunch of folks working at this particular store! I highly recommend this particular location to everyone in Dothan!

Was given the tel number to talk to someone locally by the 800 number…read more No answer yesterday. Rang 30 minutes. Same thing this morning.

No one answers phone. Only 1-2 ppl ever there. Several times our carrier skips houses. Often mail…read morearrives after 7pm.

Update: the Shipper did submit a claim and it was quickly paid. Thank you, UPS Store for expediting…read morethe claim! The item is still damaged but am happy with this Store's response. I have used this store in the past with great success. On 8/1/24, a family member ("Shipper") took a valuable family heirloom to the store for packing and shipping. Both the Shipper and I live out of state. When the box was delivered, the item was severely damaged - crushed. I know the Shipper emphasized the item's importance and the need for it to be a "project" in packing. Yes, it has a declared value. When we attempt to call the store, the phone rolls to VM and its inbox is full. We now have 2 days before the declared-value insurance expires. It's just not right at all. Maybe someone at the store will see this unhappy remark and make it right in the allotted time frame. If so, I will gladly remove this negative comment.

There is alot to say about the UPS store in general. The convenience of preparing and sending your…read morepackage makes it all so easy. The experience so quick and easy at this location in comparison to the store located in Kingsland Ga. There is no comparison when customer service is done right. Today with all the effort to keep profits high and face time low, there is concern that we will be treated like cattle. This is not the case here. Personable service and attention to detail are paramount. I look forward to the next visit to see if this is an everyday business model at this location, or maybe just fortunate. The two largest shippers for consumers of course are FefEx and UPS. The competition should be fierce, yet UPS is winning the customer service field in my personal opinion. Keep up the excellent job.

Very helpful.. It was my first time there .. Good customer service people. I would definitely go…read moreback..

Pack-N-Ship has the friendliest, most efficient shipping places you will find. Ms. Shelia and her…read morestaff and super kind and always smiling. They can package your shipments with the greatest of care and find the best way to ship it whether it be a quick shipment or the cheapest way to send it for your budget. Try them, you will definitely go back.