Heather did a fantastic job waiting on me. She explained well and efficiently processed my…read moretransaction.

This UPS location is the best! In spite of how busy it can get, it runs like a well oiled machine…read morethus the wait time is negligible. The staff is friendly, efficient, knowledgeable and professional. A special shout out to Jamie, the location manager. I had the pleasure of working with her recently. I had a lot of items that needed to be shipped to CT. From start to finish...getting my items ready to be shipped to even helping with a claim that needed to be filed with UPS after delivery of my items, Jamie helped me with every step in the process. I was most appreciative when she checked in to see if I needed help with my claim. Jamie didn't just send me an email address for me to figure out the next steps. She followed up and even helped me send off my claim. Without her help, I'm not sure I would have gotten my claim paid so promptly. Jamie definitely went above and beyond for me...just another random customer at the Garfield location. Thank you Jamie! You and your team are the best!!

We were visiting the TC area from California and had to have some artwork packaged up to be sent…read morehome. The staff of three worked together to come up with the optimal (least expensive and safest) way to pack up our artwork for the trip. I've been to other UPS stores where it's just very business-like, but these folks were truly friendly, competent, and engaged with the customers. And it's a great and easy location just as you come into Traverse City.

You wouldn't think a UPS Store in the 2020s could be so notable as to merit a positive review, but…read morethe service at this location was excellent! They made it easy to print out an email, and shipped off two boxes to different locations quickly and reasonably cheerfully. And if this doesn't sound notable to you, you must not have experienced my local UPS store back home and hopefully you never will -- but I wish I could steal this one!

Anna is normally my go-to person to get-er-done. She is friendly and doesn't rush people and she's…read morevery knowledgeable to get the task completed. I think it's a great value to get printed material faxed or emailed through Pak Mail. There's a lot going on in this store. They even have a full selection of boxes and cards for your convenience. Parking is usually fine because in that particular little mall area there's a lot of parking spaces.

According to their website, it says that they do FedEx, but they have no FedEx supplies so you have…read moreto bring your own and then they will take the package for you. Otherwise they will recommend that you go to Traverse City.

I was greeted by employee Karen, had a number of Amazon returns, she was friendly, helpful,…read morepatient and courteous. It made a not so favorable task to do today much more pleasant. Thank you Karen!

Extremely Rude! Went there Saturday to pick up packages just to get told by Lori they are not a…read morepick up point. In fact their exact words were "look around where would we keep packages?" Told me I had to go to the distribution center to pick up packages. Called distribution on monday just to be told my packages were at the UPS store and that the employee was new. Went back on Tuesday (driving from manistee) just to have the same worker tell me again that they are not a pick up point. And again got extremely rude. Another worker finally asked our name and got our packages while the other employee continued to berate us telling us they don't handle packages. After this experience I will never work with them again. Not looking for a generic apology. After reading other reviews it seems this is a trend with you.

Great people who are very friendly and helpful! Very popular and often crowded. Parking lot is…read moretricky.

roxanne was awesome! i was confused with an amazon return. roxanne got me through it successfully…read morewith the patience of a saint! thank you roxanne!!!

In the process of closing up our family home, we had serveral large shipments to four family…read moremembers in different states that needed to be packed and shipped. The Packaging Store went above and beyond the norm to get everything to us. One thing they shipped for us was a full sent of imported German china...every piece arrived in pristine condition. They made a stressful situation much easier with their can-do attitude.

Rob and his family have moved me and my family more times than I can count (!!!). Professional,…read morepersonal and priced fairly. You can't go wrong with The Packaging Store. They also can ship just about anything and it will arrive in perfect condition.

Welcome to fedex, where paying for expedited shipping means you're package arrives at least 4 days…read morelate. Welcome to fedex, where every day your package is out for delivery but is never actually attempted to be dropped off. Welcome to fedex, where your street is too scary to drive to even though UPS never misses their delivery times or days. Even though UPS parks their trucks on the street next to your driveway, jason from fedex needs you to drive to meet him somewhere else because he is so "not scared" your street is also too steep for him to drive on. Welcome to fedex, where we know you don't really need your package yet Welcome to fedex, where you're our b*tch

I get a text message at 10:01 am saying the item will be delivered before 8 pm. I receive an…read moree-mail at 10:16 am saying the item will be delivered between 12:40 and 2:40 pm. It is crazy to receive two messages with two different times. How am I supposed to know which message is the correct one? How am I supposed to plan my day? This is totally unacceptable.