so i go in to return directv equipment, the internet is down, james the manager is having a smoke break and he has a tattooed girl at the front desk shooing customers away. i want her to take my equipment, give me a receipt and return it to att when the internet comes back up. she looks at me like i just spoke in albanian and james appears saying no can do, please leave now. i'm asking when the internet will be up, how often does this happen, how many times are customers expected to come back to get service one time. he wants to know why i'm still there. it's because the store is still open and because i still don't have answers. so james closes the store just for me. up walks a tall friendly black man with a ups store uniform (sorry i never got his name), he wants to know why i'm outside and please come inside. i told him i can't because they closed the store just for me. he says he'll go in and find out what's going on- which he did. he said the internet company is being called right now (an hour after james opened, discovered the internet unavailable and went to smoke), he handed me a business card with the number to the store on it and said to give them a call when i've run my other errands, it might be fixed by then! THAT is customer service!! i don't know where he came from but i've been in the store a few times and haven't seen him. james, unfortunately, is as ubiquitous as he is unwelcoming. when i called later, it was james who answered & said the internet was still down- i didn't believe him because i could hear him helping someone at the counter and others were heard being helped at another. he undoubtedly assumed i would go elsewhere but i came back that weekend & asked about the internet, reminding him who i was. he remembered & said he's not gonna help me (so immature). i ask for the owner's number. he says he's the manager, i say i know and he's not doing a good job imo. james gives me the owners number, i call him (a very nice man btw), he calls james, james helps me begrudgingly and says don't come back, but of course i have & i will- -and you can too because it's a free country and james isnt the boss of us! just be aware he might try to tell you what "you need to" do also--particularly imo if you identify as female. it must apparently work on occasion because he's downright belligerent when you're disobedient/non-compliant. maybe one day they'll make the friendly & customer service-oriented black man the manager~ no doubt more customers would do more business there more often and leave happier. read more