I ordered a mattress. I have scoliosis and Degenerative Disk Disease with a protruding disk in my lower back and risk losing my right leg due to pinched nerves in L4/L5. I made the purchase through Amazon on Saturday, Feb 28th. Amazon said the package would arrive by today, Thursday, March 5th. It's now delayed. It has NOT moved since TUESDAY NIGHT from Earth City's location. After coming here and seeing all these reviews, I'm now absolutely livid. I will be talking to a lawyer, as well as reporting this branch to the Better Business Bureau. read more

I purchased a pair of snow boots off Ebay, the seller used UPS as their delivery service. the tracking number is UPS and when the package was SUPPOSEDLY DELIVERED, IT WAS UPS that sent the package delivered message. when i call customer service they ask for my tracking number and say, i see you need help with your Amazon package which clearly is not the case but i cant get them to acknowledge the issue. NO human no help and a piss poor way to treat a customer. To be honest they did not include the promised photo, and I personally believe that the driver saw what the package was and took them for Christmas. NO lie. no neighbor had my package, and we never saw a truck. read more

My package has been sitting at this Earth City location since Friday, it is now Wednesday & still have not received it. Called customer service 4 times & all they can say is that the package is still in the building next door & they don't know why. 5 DAYS of just sitting there. Completely useless!!!!!! read more

Im now owed over 700$ due to spoiled medications because of this specific hub and anything having to be sent through here. They need to be closed, plain and simple. Theyre a useless roadblock that have caused severe pain misery and suffering since ive been forced to deal with them. But dont worry! Thats UPS as a whole. Paid a ton for overnight deliveries! Toooooo bad even if it is time and heat sensitive especially a medical package. Youll get it in 3 or 4 days... maybe. Id say "if youre lucky" but none of us are lucky here. read more

Damaged 100lb crate and discarded it. Impossible to get someone worth a crap on the phone

Left work to meet the estimated delivery window. App said out for delivery and i watched as the truck zoomed by my house. Apparently they didn't load it on the truck and never updated the app. Terrible customer service and terrible company overall. read more

Once again, the Earth City, MO UPS delivery drivers have failed to deliver a package that was shipped as Next Day Air stating that the business was closed, and delivery attempted. It clearly states that they are to deliver to the front door, that is unlocked and open. There are multiple employees available here. The address was clearly marked as "FRONT DOOR". read more

UPS Customer Center - Shipping Centers Near Me - Earth City, Missouri

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I had a package being delivered and they skipped my apartment, they then took it back to the warehouse. Wait time of 3 days for it to be redelivered. They then drove right pass my house again on redelivery day. Didn't even remotely try to stop. Worst drivers ever. read more

Supervisor Hanieka stated that I've had "a lot of claims" on my address and can no longer get packages. When asked about those claims she back tracked and stated there was " A " claim in 2023. Mind you it's 2024 and I've been getting my packages with no problem. Now all of a sudden I can't and it's up to the driver's discretion when again I've been getting packages THIS WEEK with no problem. Just making up lies. She was very rude, tried to talk over me and when asked for a territorial or district manager she claimed there was none. I don't recommend this business and I wish my packages didn't have to go through ups. I'm still trying to get in contact with a manager not a supervisor who is clearly making up lies read more

Ups express driver walked off with my package. Now package is missing. Don't trust UPS. Called UPS several times and complained, but no help at all from UPS. read more

UPS Customer Center - Ups express driver walking off with my package. Package now missing. Ups don't care about it. 08.31.2022 - Shipping Centers Near Me - Earth City, Missouri

Worse experiences lately with UPS it's sad. Package was held in processing on someone's desk for over 24hrs with no accurate updates. Customer service over phone, chat, and in person was not helpful nor cared to make the situation right. They wonder why people rely on Amazon for shopping and shipping smh read more

this is the worst fuckiniest UPS ever its took like 5 days for it to deliver me something that is 2 miles away from me the workers are lazy dont use this shiet shitest shit ever. read more

As everyone knows having issues with a package can be frustrating. After not finding much help through the Internet or phone, I went to this location. I was pleased and thankful with the staff for how helpful and friendly they were. Being that there is very few ways to get a hold of a person with UPS, these spokes I'm sure catch the Blount end of many issues. Which 99% they did not create. A UPS issue, but not these people at this location directly. Thank you again for the help and going above and beyond. read more

I wrote an earlier review concerning this issue. This is an update. I had a package disappear during shipping from vendor back in August. UPS swore they gave it to USPS. USPS said they never received it. Never got to local post office or to me. Ultimately, the sender gave me a refund. Today, I received an email from the vendor stating that they got the package back last week. Thought it was someone phishing for information, so I called vendor and they verified the return. Looking at UPS tracking it appears that on 11/28/2023, the package reappeared and they tried to pass it off to USPS, but then UPS updated the address and returned the package to the vendor. Where has it been? No one can or will say. Another package I took to UPS for return in July also disappeared. That vendor tried to recharge me until I provided them a copy of the receipt showing I dropped it off, and they saw that it was scanned thru the same UPS hub. Something is peculiar! Very sketchy! read more

They keep delivering our packages to the wrong address last time I checked wall st is nothing like south walnut st they are making us stress over the stuff we ordered for Christmas thank you to the man that lives at the walnut address he brought them all to us ups should pay him read more

I picked up a package here on Thursday 3/19/20. It was when people were on very high alert due to Corona Virus but not quite everything was shut down. The two clerks waiting on people were being nice but moving people in and out as they should. Things appeared to be clean. The sender of my package required a signature and sent it a very secure way. I hope not to have to return and it seemed like most people were there to pick up wine shipments they missed. Appallingly bad reviews. Can't imagine it's really that bad here! read more

Last Friday I was waiting for a VERY important package (ok, it was Animal Crossing), and i was getting impatient and scared looking at all the one star reviews for this place. There is no number to call, which is annoying, and the best that can be done is calling the 1-800 number, which is mostly automated menus and, eventually, i guess if you swear and yell enough, you get put through to an obviously out-of-country call center. The lady i spoke with was nice (i didnt yell at her!) But did affirm my fear that I wasn't going to get a delivery that say, and also confirmed that this center is closed saturday. I resigned myself to having to wait til Monday.... But, lo, i checked the shipping status Saturday morning, and my game was out for delivery!! I got it before noon and I've been playing ever since. Im knocking a star for no number and being closed on the weekend, but seeing as i got my package and have something to do during self isolation I'm pretty pleased. read more

Keith beurle is amazing and the best driver ever !! He is always so nice and efficient, sometimes he seems rushed but I think it's only when his manager is being dumb and rushing him read more

I had a horrible experience here today. I got lost driving around trying to find the customer center. A big UPS truck drives up close onto my car and begins to lay hard on their horn and wave the F-U finger at me. Totally unprofessional. I'm sure they have to be used to people lost at this site location and that kind of aggressive behavior is not excusable. read more

Staff was friendly helpful. They were able to explain how their hold services work and that was so helpful when I was able to come after work to pick up my package read more

I set this business up over a year ago and I almost forgot about it until I missed a UPS delivery. This is the county customer center for missed deliveries and rerouting yet you can also have packages sent out from here. There's also a great service now that for a fee, lets you have packages rerouted for your ease and convenience .This customer center unlike the one in the city on Jefferson doesn't see as much traffic. I have had good experiences here with tracking numbers and bad experiences but all the same there was at least one or two associates that were willing to go out of their way to find my package in a timely manner. This location also provides packing supplies and boxes for a fee. I prefer to do business and prefer people send me packages through USPS but if I have to I'll roll with UPS. Like the commercial used to say, "what can Brown do for you?" read more

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If I could I would give this place a -5 i purchased a turtle and it was shipped to this location. The first thing I said when arriving was that I was there to pickup a live animal and the clerk turned around and picked the packaged and spun it around in his hands????? Literally moments after telling him it was a live animal and proceeded to even set it on the table upside down with the arrows facing downward. The package even stated that there was a live animal. Just disrespectful towards myself and animals and completely ridiculous. When I mentioned it to him he didn't even think anything of it not taking any attention to my concern FOR MY PET. read more

If I could give 0 stars I would. There seems to be some scam/fraud activity at this facility between the UPS drivers from the Earth City, MO location and the nearby Amazon warehouse on Springdale Rd. I had a package with expensive gifts and important work related material that was not delivered to the correct address. The driver allegedly took my package to the Amazon Warehouse instead to the address that was on the label. I say allegedly because the person that the driver said signed and received the package at Amazon warehouse was not working that day and is actually off on Thursdays (the day the package was to be delivered). I know this information because after visiting the UPS Earth City location and was told the package was delivered to the Amazon Warehouse , I went to the Amazon Warehouse and was told by the manager that the person who allegedly signed for it does not work on Thursdays. The Amazon workers searched for the package and could not locate it. This was actually less than an hour after the invoice from UPS said it was delivered there. I spoke with several UPS workers from the Earth City location and was told several conflicting information. I was told initially that the driver that handle my package could not go and look for it and they could not contact him while in route. Later that evening I was told from someone named Justin (allegedly a upper management) that they would send that same driver out to look for it at the Amazon warehouse. Then the next day I receive a phone call stating they sent another driver not the original driver to look for the package at the Amazon warehouse. All untrue information, they didn't send anyone to Amazon looking for a mistake that their driver supposedly made! The ironic part is this EXACT SAME SITUATION happen back in July with my mother's package from the same Earth City location, and she was given the EXACT SAME INFORMATION. How is it that drivers from this Earth City location losses packages and claim they deliver it to an Amazon facility and falsify delivery acceptance? I truly believe its a scam to steal packages that's how! BEWARE when shipping thru this UPS Earth City location you will not receive your package and will not get any accurate information on its whereabouts or why it was not scan and delivered like the process says is should! read more

Earth city ups is nothing but liars!!! They keep your packages making them way late talking about bad weather when there isn't any!!!!. I live 5 mins away from this place! Customer service is very poor! read more

If I could give no stars I would. A package was overnighted twice but never arrived no one to call very very frustrating. This was my paycheck and ups lost it twice. Very very disappointed will never ever use ups agin read more

UPS is a rip off!!! Paid $ 85 for next day air delivery and package arrived at Earth City at 8:00 AM on a Saturday, but UPS couldn't get it delivered to me until Monday evening...... next day was actually 3 days later! Using Fed Ex from now on! read more

Corporate needs to find out what is going on at this warehouse. My order has been sitting in their Warehouse since 5-6-20. I have paid for the item but UPS is sitting on my order. They have given me so many excuses that I can't even begin to list them. This is no longer funny. They have my product and my money. Their customer service should be a "zero". Shipped with UPS Tracking ID: 1Z3Y55R20342594757 Saturday, May 16 12:26 AM Delay in delivery due to weather or natural disaster Earth City, MO US Friday, May 15 11:26 PM Delay in delivery due to weather or natural disaster Earth City, MO US 2:04 AM Delay in delivery due to weather or natural disaster Earth City, MO US 1:04 AM Delay in delivery due to weather or natural disaster Earth City, MO US Wednesday, May 13 11:47 PM Delay in delivery due to weather or natural disaster Earth City, MO US 10:47 PM Delay in delivery due to weather or read more

I'd rate it zero if possible. One package was out for delivery for four days before delivery. Excuse was Covid-19. So a virus causes them to drive my package around town - even past my house - for four days before delivery. Inexcusable. Customer service is off-shore and speaks poor English; line garbled. No one returns emails, including the President of US Operations. Again, inexcusable. I guess their new goal is to make USPS look good. read more

UPS is full of crap. I have gotten the run around about my package all day. It was first sent on april 25 a Saturday, a day we are closed and they never attempted to redeliver or put a paper on the door. Today is May 1 still no package. I called them 4/30 and set it up to be delivered after I was told I couldnt come get it 4/30. May 1 I waited all day.... no package. I called.... wheres my package nobody knows. I decided to pick it up and was promised a call to tell me where but no call came -its 11:52 pm no call. Yes I know they are closed now but my point is I never received a call. Now im told they are closed on Saturday and I cant get it until Monday, and I need to call first. Wtf, I want my s#!t. I'll be up there bright and early Monday morning, they really need to stop playing me. read more

Worst customer service ever,nobody could give me correct information,I was even will go go pick it up myself and was told be there before 7 and when I went was told it wasn't there and wouldn't be there till Monday and this was Friday and needed the pa Kate Friday....hours on phone with India and no help,got someone here to actually all me back and thought it was sol Ed only to have to call another number and was told that guy was wrong grrr read more

I paid for a package to be shipped 2 days express, only to find out that this place is closed on the weekends. The last time I checked it's 2019. Seriously, Jack in the Box is open 24 hours. I want my money back for the expedited shipment I paid for. So yeah, this location can suck the farts directly from my ass. read more

If 0 stars is a possibility I would have selected that, UPS does not know how to manage or ship a package in a timely manor and when contacting customer service nothing is done to accommodate an issue not of the clients fault. The hours of operation are a joke for this day in age, closed on weekends and 7-7 Monday thru Friday are great to pick up a package if you don't work for a living. When a package is guaranteed on a certain day and that does not happen and website doesn't update your client on any shipping concerns or issues so you waste time waiting, that is a huge concern. I will never use UPS again. Thank you for screwing up delivery times and days of my package and ruining my work day. You guys suck, and I hope your business implodes because of your lack of professionalism, and punctuality. read more

I am still waiting on what started out to be a LIVE plant on June 9th, 9 DAYS AGO, originally scheduled for delivery by June 12th, 5 days ago. It is still not here. $50 down the drain. I know when and IF I receive it, it will be dead or near death. The Earth City website offers no local phone number to talk to someone at that particular facility!! They only have one toll-free number for the nation. Horrible. I entered the tracking number numerous times. Finally yesterday it was "OUT FOR DELIVERY" - ha! Today it AGAIN states "OUT FOR DELIVERY" with no time window to be found. The guy I talked to this morning at their 800 number was hard to hear and had a thick accent. I think he said it was at the facility and won't be delivered today. I've never had a bad experience with UPS before, but this one is an epic FAIL. read more

Awful, Awful, Awful. They keep saying package is out for delivery, then it never comes. You can't talk to anyone about it. They don't answer the direct line. I would give then a -10 rating. Very disappointing. read more

Customer service is awful, I was on the phone for 30mins with them trying to get them to send me a info notice number so that I could change the delivery information and finally the lady said she would send out an email to me with the number. 3 hours later and I still haven't received that email. read more

These people are ridicules,,, No Customer service skills. The driver in my area elected not to deliver a package in a neighborhood when everyone else leaves the package. This company is not willing to work with a customer and does not seem to care! After talking when them on a previous package I went to pick it up. They had 45 minutes to get it available for pickup but still had to wait over 30 minutes. They are slow and the personnel at this station obviously does not care about the individual customer they are delivering to... My 3 rules of sending a package: 1.) Use FedEx if you really want to get it there. 2.) Use UPS if you don't care when it gets there 3.) Use USPS if you don't care if it gets there. UPS has been a thorn for a very long time, how do they stay in business! read more

At least 3 out of four times items ship by UPS, I am home and the driver never leaves his truck then I get a attempted to deliver notice. Half the time it is returned due to my schedule and inability to pick it up or I wait hours for the truck to return so I can. UPS is worse than the postal service. I hope every time I order that it is anything but UPS from jefferson city. read more

No local number and the "Customer Service" will not contact them even if you ask. They can only use the information that you can get using your tracker. My suggestion is go FedX. JoAnn is wonderful and you can get the number of the local office. It is cleaner more professional than UPS. Use UPS at your own risk. read more

I expected a package to be delivered on a friday. When I checked the status of the package Friday morning, it then said it will be delivered on Monday. Unfortunately they do not have a direct line that I can call, so I had to call the 1-800 #. The reason given to me was because of "Covid" and "they are understaffed". I've had plenty of packages arrive on time from different delivery services with 0 problems. And if you're understaffed, then why are you closed on Saturday and Sunday? Don't you think to compensate for that, you should at least be open on Saturday, especially during Covid? Aren't you all essential? They said my package is still on a trailer. Wow, so not only is it late, the contents will be ruined because of the heat. Thanks UPS :/ They seriously dropped the ball on this one, and they have ruined the surprise gift I had for my grandpa. Will not be using them ever again. read more

UPS is a joke. I fought for two months trying to get them to deliver packages without a signature, I finally got Jim from the Earth city location to call me. He said he would take care of it and call me back, which never happened. You cannot get in touch with the Earth city location, you can only speak to the so-called customer service center located in another country. read more