UPS is kind of a joke these days but the level of incompetence at this particular facility is STAGGERING even by their standards. I've been waiting 4 days for a delivery that was supposed to come Saturday. UPS rescheduled the delivery date to Monday AFTER I'd been waiting all day for the package with no delivery attempt and no notification. On Monday they left a notice without even buzzing the door. According to the notice the package would be left in a locker by 1pm Tuesday. That didn't happen. Instead when I called UPS, the supervisor promised my package would be in the access locker by 3pm that same day. I checked the package status at 4pm only to discover that the package had been rerouted to the Bronx "Customer Center" allegedly at my request. I did NOT request this because the Bronx Customer Center is an absolute train wreck. It's nasty (filthy, smelly, and dilapidated), the people who work there are rude, and I don't want to spend almost $6 round trip on the subway to pick up a package that I already paid to have shipped to my house. Now a supervisor claims the package will be in an access locker by the end of the day (8pm) today. After being lied to by UPS all day I seriously doubt that's going to happen. Given the fact that Amazon can deliver a package in 24 hours you'd think UPS, with more than a century of logistics experience, could get a package from Pennsylvania to New York City in less than a week. Unfortunately that isn't the case. read more

First and foremost they lack customer service when you call to inquire about a package or delivery. Too many times I've had to go outside of my apartment and meet the driver elsewhere in order to get my package. I was expecting a package on Monday so I was home all day awaiting the package. Early that morning I received a confirmation email stating the delivery will be made on Monday. After making repeated follow-ups with the customer center at 180 Canal Place they assured me the package will be delivered. However, to my surprise I received another email at 6:30 p.m. stating sorry we missed you. Immediately I called them back and spoke to a gentlemen who left me on a long extended hold. When he finally came back to the phone he stated the driver still had about 30 more packages to deliver so he can't guarantee the delivery will be done that night. This gentlemen was more concerned with whether or not I received the info notice from an attempt that was never made. Needless to say they never came to deliver my package on Monday. They took it upon themselves to reschedule my delivery for Tuesday 1/29 which in fact I had to meet the truck on 620 Malcolm X Blvd in order to get my package. I did not want to encounter the same nonsense from the previous night such as an alleged attempt that was NEVER made. So long story short this CENTER is by far the worse and needs a full overhaul on proper customer service. read more

This location -- and I don't say this lightly -- provides the WORST delivery service I have ever experienced. Ever. Better to show than tell, so I'll just provide a few examples of what I mean. Read any or all of them at your discretion. 1. I ordered a couch for delivery to my apartment shortly after moving in. I was told the delivery "window" was 9am-7pm. At 8pm I get a buzz from downstairs. UPS deliverer says he's been waiting all day for a scheduled coworker to show, but the guy is nowhere to be found. If I want my couch, he says, I'll have to help him carry it up (I'm on the 4th floor of a walkup). I do so, and he asks me to lift from the heavier end. Actually looked at me for a tip when we were done. 2. I ordered nightstands for my bedroom and authorized shipment release for them to be left at my door, since I knew I wouldn't be home for the delivery. I come home on the scheduled delivery date and find a notice on my door stating that the packages were not delivered because I wasn't home. Notice also stated that this was the "third and final attempt" and that I had five days to pick up my package from this delivery center. I call customer service, they see that only one attempt was made, and that I had authorized shipment release, but have no explanation for the notice. They promise to reschedule for the following day. Two days go by, and I learn that my package has been returned to sender. 3. Most recent example: I signed up for UPS My Choice, a paid service that supposedly provides flexibility with deliveries. It was here that I authorized shipment release for all packages to be left at my door when I'm away. Last week, on my scheduled delivery date, I again come home to find a notice at my door rather than packages. I then scheduled a specific delivery date via My Choice (Jan. 20th), a day when I know I will be home. Happen to double check online today, and see that my scheduled date has been moved without notice or authorization to a Tuesday in the middle of February. I called customer service, and they saw that my date was moved, but have no idea who did it or why. And those are just a few examples. If anyone wants, we can meet up for coffee and I'll spend hours regaling you with tales of their incompetence. read more

The most incompetent group of individuals I've ever been forced to work with. On two occasions I have made it my business to remain home during the estimated "delivery" window. On 5/24, I came home from work early to receive a package. Waited around without any notification or packages received. I even went down stairs a number of times to see if the UPS truck was near by. At 7:31, two hours after the close of the estimated delivery window, I receive an email stating that ups was "sorry that they missed me" and that they'd try again tomorrow. Oh No! This has happened before. Obviously, the delivery persons are two damn lazy to ring the buzzer. It's really a shame. I will no longer use UPS, I've never had these issues with FedEx. Now, I have to go pick up my package from the center. I'll let you know how that goes..... read more

I came to the UPS center late on a very stormy Friday night. Despite a gal being sent away right in front of me and told to come back after 10am, I explained to the gentleman that I was told that the center would be open until 9:30pm, and that I was picking up my dress for a wedding that I am in that I have to fly out for. I explained there was an issue with the delivery address, and that it had been corrected and I was told it was going to be delivered on the Thursday before, but now I am out of time. The man was EXTREMELY helpful, honestly a hero in my eyes, as he went off to look for the box. Maybe it helped that I was a damsel in clear distress...I don't know, but I am saying I had a 5 star experience. Even the security guards were nice to me, offering a chair to sit on inside out of the rain. read more

I'm actually doing my non-yelping fiance a favor...so here it goes!!! This doesn't even deserve a star but yelp requires me to throw UPS a bone... Every package through UPS has never ever made it to the door for the past TEN years! Actually every UPS location in NY just plain sucks. I've never had the door ring or info notice left at the proper time. There's no point in calling UPS customer service because all they do is read what you can see online. (Waste of time) Come to think of it... they don't even read it to you, they BS you and give random info just to get you off the phone. My HUB office is located in the Bronx at Canal Pl. and every time I go there, I usually have to wait an hour and a half just to get my package. It's gotten to the point where I literally chase the UPS driver around the neighborhood to get my stuff! (WTF) I once ran West to East, asking every UPS driver I saw if they delivered to my address and finally after 10 or 12 trucks, one of the drivers told me that the guy that delivers the packages to me was in the opposite direction. (Funny cause I asked that guy already and he told me to head East...) Then when I finally got to him, he said that he heard the address wrong. (I'll give him that, some people just cant hear right) So, I asked him, how come he never rings the bell and never leave a proper info notice..? He say's "there are stairs... you should come and pick it up yourself". After hearing that, I've vowed to never ship or receive from UPS ever again, Hell, even in this bad economy... I wouldn't even work for them. But, once again I am still waiting for my 2 day delivery package and its been a week. read more

This place is probably one of the worst there is in NYC, if not THE worst. Three times I've had items to be delivered to my home via UPS and because of where I live, this was the shipping center it touched last before my home. First time, I wasn't home for the first or second attempt but the last and final time, I thought I heard a knock at the door but when I go to open the door, didn't see anyone. Thought it might have been the UPS delivery guy so I went downstairs to see and there he was, getting back in to the truck. Turns out, he knocked once softly and ran down. I got to him before he started the truck and after 10 minutes of arguing with him, he gave me my package. Second time, the delivery time on the information tracking section of the website said it would be delivered by 12 noon. I waited at home until 2pm and when I called the center, they said they couldn't tell me where the driver was or if they were going to get it delivered that day. I took the day off from work to wait for the package. If I knew this was going to happen, I would have gone to work and not used a sick day. Last time, a package was supposed to be delivered to my parents' place. It was to have been the last attempt so I make my way to their place to wait for the guy. I see the UPS delivery truck in the neighborhood on the way to their place. Not sure if they would give it to me, I went up to the apartment and waited. Got up there at 12:15pm and waited. Kept the website up and refreshed every few minutes, at 12:45, I saw the notice that the receiver was not home at the time of delivery. The attempt was made at 12:36. I heard no buzzer, no knock on the door. I called the UPS customer service number, was routed to an operator in some South Asian country who was no help because they didn't understand English. Sounded like he was just repeating the same line over and over again like a trained monkey. Ask to speak to a supervisor and she was a little bit more help. I then received a call from someone at this facility. She asked where I was the first two attempts. Really? I told her I was home the entire time and there was no knock on the door, the downstairs doors are not locked, the buzzer works and is loud, too, so there was no way I would have missed a delivery. Unless the driver decided, not surprisingly, he did not want make the trip to see if someone was actually home before posting another notice. I'm officially done with this place and their irresponsible, disrespectful attitudes, and their overall lack of diligence in doing their jobs. Too bad this place can't be dismantled and everyone here fired and replaced with people who really need the job and want to work. read more

If you want to get your packages and you live in East Harlem your ONLY choice is FedEx NEVER USE UPS!!! And NEVER use the Hell's Gate USPS office, it's just as bad! You can wait home all day for your delivery and they will just leave an attempted delivery notice but NOT RING YOUR BUZZER! Happens in my building all the time!!! To myself and my neighbors. Also if you order any Apple product. You can forget about it. They will simply steal it and it will never show up. Happened to me TWICE!! An iPod and then later a MacBook. Not sure if all UPS are this bad or not, but if you get deliveries from this particular one located in the Bronx. Good Luck! You're gonna need it! WIsh I could give 0 stars!!! read more

The guy at the counter was as slow as cold molasses. It shouldn't take 30 mins to get a package from the back. I could see how slow he was walking with the dolly. I just wanted to tie a yo yo around his ankle and yank his out of shape a&# back to the counter with my package. As a matter of fact, I had to call them to find out my package was there in the first place. They never called me like they were supposed to. Real sucky! read more

Unfortunately, a company I will NOT be doing business with again switched from FedEx to UPS without my knowledge. I would not have placed the order had I known that UPS was the choice. The website had indicated that the package would be shipped via FedEx, as did the shipment confirmation. Surprise, surprise, and as usual with UPS it has not been a pleasant one. The driver shows up whenever he feels like it with no warning, usually at 10 AM or 2 PM, when most of the world is at work. I am expected to sit at home between 8 AM and 8 PM for a SECOND DAY AIR DELIVERY. It has now been FOUR days. Two long and tedious calls to UPS corporate. "Bronx will call you back." No call. No delivery. Another call today. "Bronx will call you and confirm when the delivery will be made." No call. No delivery. And no updated tracking information on the website. The package has been "scanned" but whether it is again "out for delivery" is anyone's guess. Do not use UPS in New York. Do not do business with anyone who insists on using UPS. I do a lot of ordering and therefore know that there are always other choices. read more

every one that works at this location in customer service is completely incompetent, all staff even managers , they are a bunch of morons complete idiots completely upset because they're getting paid close to nothing to work their and can't find nothing better ive made ticket after ticket to find out why my packages do not get delivered on time. I had somebody call me back from that center (718-742-5877) to tell me what the ups app already tells me "your package is here the driver already left and we don't know why he couldn't deliver the package we're going to try again tomorrow and the day after that and the day after that and the day after that" you pay a lot of money and you pay for two day shipping and it's already one week and you still haven't gotten your package and your package is going from truck to truck gets very irritating iv been waiting almost a week for my package . i dont wish nothing good to that staff at all. read more

So here's what happened: I ordered tennis rackets from Tennis Ware House to test. I was supposed to receive them on Thursday and send them back exactly a week later. On Thursday I get home at about 4:00pm and I see UPS' guys tried to deliver the package...with no success. My fault I guess. The same evening my boyfriend calls UPS to see if he can pick up the package for me (I have to go to work in the morning), so we can play tennis in the afternoon. He talks to a "super nice and helpful" lady on the phone, who says he can't pick it up for me, I have to go myself. So my bf is like: All right, we'll hang out at home and wait for UPS. It's close to 7pm and as you can imagine - no UPS, no rackets. We call UPS again and it turns out the package has been put on hold and won't be delivered - I have to go and pick it up from the store. WHY?!?!?! I don't think there is a reasonable explanation for this. Since it's already after 7pm and the office is closed, I can't pick up the rackets and the mother fuckers wouldn't deliver them until Monday. I'm already totally pissed off and sick of UPS bullshit, so I get up early on Monday morning, call them to make sure the rackets are still in the Bronx office, and hop on the next 6 train to pick up my package. And if you think this was a lot of shit, wait to hear the next part. So I get to Bronx, walk in the UPS store and wait for exactly 20 minutes to be helped. WTF! Finally a guy shows up, I give him my tracking number, he disappears for another 10 minutes, then comes back...with NO package and says super casually: "This package is not here. It's on the truck, out for delivery..." Are you out of your fuckin' mind?!?! You gotta be kiddin' me! After 4 days of waiting I get my ass all the way to the Bronx to pick up my package, and you tell me it's out for delivery?!?!?!? This is the shittiest service I've ever had to deal with. So after I yell at the guy in the store, I call UPS customer service (that's how they like to call it, but don't get fooled - there's no such thing as UPS customer service) to make sure the package would be delivered after I get home. Guess what, the woman on the phone has the nerve to tell me he package is in the store waiting to be picked!!! In the store, my ass... After explaining to her 3 times what the situation is, and actually begging her to help me get my package delivered (cuz it's not my job to run around the city and to track down my package) she promises to call me back within an hour with a solution! She never calls, and I'm not surprised. So I call the store in Bronx, and trying to stay as calm as possible, I tell them that I don't give a shit, but the package needs to be delivered today. Finally at 5:00pm on Monday, after some running around the city, a lot of time spent on the phone, and begging UPS incompetent clerks to at least try to do their job, I got my precious rackets, but I'll never never never ever again waste my time and effort with UPS - a bunch of stupid asswholes, incompetent retards and jerks... read more

i just ordered an item from amazon and the seller shipped it via the incompetent shipper, UPS. UPS attempted to deliver my product three times during WORK hours (and never on the weekends). I tried calling them to tailor the time/location of delivery, but they wouldn't hear of it and encouraged me to sign up for their online service (Myups) and suggested that I could do it there. But i could NOT and the site was totally useless and unaccommodating. After the final delivery attempt was made on 12/12/11, the UPS guy told me they would leave it at their pick up center, all the way in the Bronx for 3 or 5 business days. i took off of work today, 12/15/11 to make the trip to this remote location in the Bronx to retrieve my package and turns out they've already shipped it back to the seller. UPS is terribly inconsistent and they have poor, misinformed communicators on their team. read more

Easily the worst UPS store in the world. Lazy asses don't deliver packages and claim they attempted to deliver but state we aren't home as we watch them come and go. This is a recurrent problem and when you call them they aren't helpful. They will tell you your package will be delivered "today" and do the same thing. I'm about to start recording them. Several times I watch the truck come up our street and not actually attempt to deliver. 0 stars is a better rating. read more

I couldn't even begin to write out my list of grievances for this UPS center. While I have never physically been there... They are a pain in my right AND left ass cheeks! As much as I love Amazon I DETEST that the site uses UPS for Two Day Shipping. AMAZON NO.... Stop It! Use FedEx! Why the hell do you continue to use UPS my dear Amazon? Are they the cheapest? If so, perhaps that would explain why their service if the WORST I have ever had the pleasure to experience! And this facility in particular....If I could give it triple negative stars I would in a heartbeat. The most incompetent customer service EVER! I work full time thus when Amazon ships a purchase, I request a delivery time of 6/7pm or later. Does that ever occur? FUCK NO! Online tracking says "stopped by 2pm" or "3pm," but I have yet to receive an actual info notice on my door. Several instances, the drivers from this facility have left packages with neighbors that I deeply dislike. OBAMA even signed for my package once. Oh shit I didn't know Obama was my next door neighbor. Hey Mr. Pres., can I have my package now? OH nice dreads! Wait one of them are falling off... you might want to get a haircut. I also didn't know my doormat had the capacity to sign for me.... but thanks UPS, I guess now that I am cognizant of its additional capabilities, I'll put it to more use. Perhaps it can do my laundry for me tomorrow. I had to use the best working line in the biz to get them to deliver my package to me without a problem: "Oh It's OK, I'll just write a report with Better Business Bureau." I can not even explain how well this line works with UPS as well as other companies. They start scrambling like mice to get my package to me AT THE TIME I REQUEST. Oh and they don't leave with my doormat. Or Obama. Two maybe three times they've told me I'd have to pick it up from the facility in the Bronx. I live in Manhattan. Why the hell should I have to to go out of my way to trek to the Bronx and to a street in the middle of west bubble fuck? And why would you hold my package when you nvr even STOPPED BY to begin with. These fuckers. "Eek! Me thinks not" is an UNDERSTATEMENT. It should really say "FUCK NO! don't ever conduct business here!" read more

This is more of a public service announcement than a review. I went to this customer center to pick up a package after work. The little green card i received in the mail stated that the customer center would be open until 8pm. Since i'd never be home during the day to receive the package this was my only option, so i made the trek up to the ghetto. I go to the one door that says "Customer Service". a sign indicates that it closed at 6:00. WTF? card says 8, sign says 6. Luckily, i saw a UPS guy loading up his truck nearby so i asked him what the deal was. Basically, there's another unmarked door right before the customer service door. That one is open until 8. You just go in and ask the security guard to get ur package. I've had a very similar experience hiking out to brooklyn to get a fedex ground package. i think i've learned my lesson: do NOT get the cheapo ground service from either carrier. I'd rather spend 10 extra bucks than risk my life out in the less safe parts of the boroughs. read more

If you live in this UPS' area, just use Fed-Ex. If it's coming through these guys you're not getting it. Simple as that. Even if you pay for the MyChoice, they still won't deliver it. They'll just automatically mark you as unavailable and return the package to sender. Or steal it. God knows what they're actually doing with all the time they're not delivering packages. If TWC and Rush Hour traffic had a child, and that child grew up to get a PhD in Infurating-ness, it would still be less frustrating to deal with than this place. read more

I live in Yonkers and the driver always delivers to the wrong address. Customer service basically say sorry sir the driver said he delivered it. Are you kidding me!! Last time the person at the other home he delivered it to delivered it to me. This time I want to that same address and found it sitting in front of another address. So frustrating on the delivery side and customer service. read more

This service totally SUCKS!!!! I've been home all day today, Friday, waiting on an already delayed package. Was told it will be delivered by noon. No Package by 7 pm, I called 7 pm and 8 pm was told delivery by 9:30 pm. At exactly 8:45 I go online to see that the driver reported a missed attempt. I was home ALL DAY. He never rung doorbell. I get on the phone to complain and speak with supervisor. She was no help, now my package is coming on Monday. THIS IS SO UNPROFESSIONAL. THIS SERVICE SUCKS. U = unprofessional p = problematic s = service my rating would be to not use them read more

Horrible place! Worst service! They were so rude and not helpful at all. The guy was on his blue tooth talking on the phone while spitting out peanut shells ignoring me. What kind of service is that?! So rude! I logged a complaint against him because when my package was not in the system I asked him if it could be a mistake (not all computer systems are perfect) he was like it's not in the system. Homeboy was probably itching to get back to his peanuts. He told me to call customer service and kept yelling saying I don't have your package. I called customer service to try and figure it out because I was told last night by customer service my package would be there tomorrow (today) and I received an alert on my phone to pick it up! While waiting for the rep. To look it up I asked NICELY " sir could you please just humor me and check?" He started going off about how he doesn't need my package and why would he want to keep it from me. Just rude cause honestly he could've just checked or pretended to check. Something! When his supervisor called to leave a message there was no name, no contact number left nothing! I logged another complaint. You do not treat people that way! I'm in customer service too and I know what it's like to get customers that are upset but you just don't handle it that way. Worst place EVER! read more

worse company ever. iphone 7 was supposed to be delivered on 9/16 but didn't. Showed rescheduled delivery for next day saturday then still nothing. I get a call Monday saying they have the iphone and i can go pick i up. Got in my car and when I was heading there I get a call saying not to come because they don't have. Later that day I track again and says the item is being sent back to shipper. What a Joke. read more

This month in July 2019 my insurance company send me a replace phone. UPS website & tracking stated it was at acess point. The reailty was that my package was at a ups workers car. I had to call the cops to retieve my packagw. read more

This UPS center is just terrible. The hours of operation are 10 am til 6pm, they don't have a number where the general public can reach them. Hmm I wonder why that is? The worker behind the desk looks and acts as if he'd rather be elsewhere doing something else but then again can't blame him for that because I didn't want to be there either. Unfortunately it was the holiday season and the driver helper decided to not deliver my package so my only option was to re route my package to this god forsaken place that is hidden in a discreet area of the Bronx. I will not sign up for UPS my choice because I've heard the horror stories of those poor individuals that have paid for that service. Do yourself a favor use FedEx or (USPS they are terrible but not anywhere near incompetent as UPS). read more

If I could give this place no stars I would. I had sent out for a replacement debit card with Next Day Air on Nov 3, 2016 so you would think I would get it ... Nope. Initially someone forgot to put my apartment number so I went to the UPS site to correct it, spoke to like 6 different reps, who by the way corrected & confirmed that it was corrected. I even called my bank to be sure. So I was told my package would come that Tuesday (Election Day), I get off of work at 7am & hours go by still no package. So I called asking what's going on because if the problem was there was apt. Number it should be fine now because they corrected it ... NOPE. I was told to wait for a call within an hour of that phone call. So I waited, and waited and waited still no package. I had offered twice for me to go pick it up because I didn't feel like waiting any longer but they said "Well we have an option of redelivering the package, it come by the end of the day" STILL DID NOT COME. So I got fed up and started cursing people out to receive a phone call stating that I can pick my package up. So I travel rushing trying to catch them before closing time, when I arrive I'm told by a very nasty, scruffy looking I have to wait an hour because someone is on lunch and there's no supervisor to help. Now I'm completely irate because as I look in I see PLENTY of people walking around talking haha heheing, literally tossing packages on the converter belt (ever wonder why you get damaged packages?) but no one assisting me. At this time another customer comes for the same reason meanwhile the guard is just on his phone, eating & chilling. So the other customer gets super irate and blocks the driveway so the UPS trucks can't come out now out out the blue I believe two managers come out, screaming at the man to move & that they'll call the cops. Meanwhile, still no one is assisting. Not to long after the man leaves for work WITHOUT his package & I didn't travel or spend money on Next Day Air to not receive my package. Although there were two managers one was at least trying to help after he asked for my information, the other belligerent one was being super difficult & wouldn't let me at least in the doorway due to if something falls ( BULLSHIT) but to be on the safe side I moved. Some time after I gave the man my tracking info BOOM here it is , my package & then tries to tell me the reason it wasn't sent was because of the apartment number & I said had you asked me what the issue was I would of explained that IVE ALREADY CORRECTED IT.... so you see the incompetence ? HORRIBLE CUSTOMER SERVICE! Never would I EVER, EVER, EVER, recommend UPS Service just down right sucks, & too much of an inconvenience, I'll still to FedEx at least it would of been on time & I never even gotten an apologize for THEIR mistake read more

UPS drivers here do not bother ringing the intercom, they do not follow delivery instructions like calling me to come down to the lobby, most of the time they just draw a check mark on the "missed delivery" note and leave it outside my building. Customer service only offers next day redelivery (after you already took a day off or left work early waiting for the package) or go pick it up at their service center (despite paying for the delivery). I was told by many customer service reps to expect a call from the service center and not once have I gotten called back. How UPS keeps such a low performing branch, paying drivers sit on their hands, is beyond me. read more

So far I spoke with a lady on the phone from there and she was so rude. After only speaking with her for 3 minutes I am fuming and wishing I got her name so I could call and rat her out. Now I have to go to the BRONX to pick up my package. read more

I'm not sure which location had my 2 packages but here's the downward spiral customer service I received. I ordered 4 items from JCP. two items came right away. the other two items where being shipped directly from manufacturer. I get an email confirmation the other two items will arrive on 10/4 and 10/11. But I tried to intercept them because I was having surgery on 10/7. So I'm running errands and looking out for the boxes from UPS. UPS normally delivers early in my neighborhood because all of the businesses. So by 11:30 they're finished. With this in mind I look out the window about every 10-15 minutes. I never saw them. I step out to bring down trash and return to bldg to find a sticker that I missed the big brown truck?? hows that happen!! 2nd attempt I leave a sticker on my apartment door saying I'm outside waiting for you in front of the building. They put a sticker on front entrance door, we missed you. "WHAT" This was becoming annoying because I work and now sitting on Ice waiting for my 3rd and final delivery attempt. I decided to call customer service and ask how can I ensure a specific time. A customer service rep told me I had two options. A- sign up for the mychoice, which supposedly enables a consumer to pre-arrange delivery B- Go to a location and pick it up myself I explained in PLAIN ENGLISH I'm having surgery and could not go get the box. I asked for a supervisor but some extremely rude man came to the phone and said look we did our part and since you only have ground service, you just have to wait til the driver shows up tomorrow - the very day I was having surgery!! I stated again - I wont be home on 10/7. he said well to bad that's your last chance and hung up. Now I'm Pissed!!! For starters he told me all the other reps gave me the wrong information and then he says " I cant help you because I'm not a supervisor. I said so why are we even having a conversation since I asked for a supervisor anyway?? I called back and spoke to someone named LANI, she suggested if I pay $6.00 I could get expedited service for a Tuesday delivery 10/11. So I gave her payment over the phone and thought I made progress. Tuesday 10/11/16 10:30- 11:30-12:36 I called UPS. Hi Ashley I'm so and so, can I speak to a supervisor, O.k. Let me have the info number first ma'am, and maybe I can help you first? Oh - 1 of your packages is on the truck now and will arrive between 2-7pm today. Your other package is being held in OHIO! OK Ashley, thank you, Than I hung up only to realize I paid $6;00 for a service I wasn't getting ! I told Ashley to leave me on the phone when shes done so I can do the consumer survey after I finished the survey I called back for a supervisor and got Alex another rep who was not interested at all in helping me locate my package. He puts Felix a supposed supervisor who says Ms. both of your packages where returned to JCP ON FRIDAY!!!! I SAID THANK YOU FOR BEING THE ONLY HONEST PERSON, ALTHOUGH I WAS VERY PEEVED AND EXTREMELY DISAPPOINTED IN THE UPS BRAND.. I called JCP. who apologized but said I have to reorder the items and get a full refund in 8-10 business days. I called the bank who stated they would post the money back to my acct in 12 hours. UPS IS HORRIBLE!! and why on earth are their calls being rerouted to South America?? I only spoke to 2 Americans ( ASHLEY and LANI ) on the United States soil?? Throughout the entire 9 days of communication. The company name is UNITED PARCEL SERVICE, its o.k to expand and go global but at least us reps in the country of the package delivery. read more

ups suck period !!!! they are not professional at all !!!! i was suppose to get a delivery today and mind you i live in manhattan which is new york, ny and @3:45pm oct 8 my package was refused by the receiver so they say in their notes and i should be the receiver which why in the fuck would i refuse my product that i paid for !!!!! mind you my package was in the bronx and refused in the bronx which i don't understand how this is possible when again i live in manhattan !!!! @7:09 my package was sent back to sender i'm very pissed off i hate this company so much and their drivers, employees overall !!! i call their customer service department and they cant help either they possibly sent a message to their call center i was suppose to get a call from them this morning and no one called, i called back and i still got no answer on why the fuck my package was noted as "refused by receiver" this fucking company is horrible read more

UPS Customer Center - DONT UNDERSTAND WHY MY PACKAGE WAS IN THE BRONX TO BEGIN WIT WHEN I LIVE IN MANHATTAN - Shipping Centers Near Me - Bronx, New York

I bet is full ghetto and lazy young people .. reason I said ghetto well I'd the bronx what can you expect, I waited on an Expedite delivery 'small envelope ' never arrived I tracked all l day and called customer service ro find out the driver when to wrong adress in were correct adress was clear on package. Called several more times they said I will get a call from customer service so I can pick up at location warehouse, that never happened spoked to 3 different agents and all was just a lie run around . So now my expedite has become a next week delivery or who knows by when will i get it.Will not do business with ups ever again Thanks for.all the headaches is 2015 not 1989 wake up in technology idiots! read more

Also skeptical, but pleasantly surprised at the way my transaction was handled. Nice work!

Absolutely horrible facility. There has never been a time where a package I have coming from this facility has not had an issue. I took the day off from work to recieve an air conditioner. i noticed it was getting late so i called at 8:30 to make sure there was not an issue. the person on the phone let me know that the delivery person has not yet made it to my area as there were alot of deliveries. no problem at all, i understand so i continue to wait. got a notification at 8:43pm that a delivery attempt was made and no one was available to recieve the package... this is 10 minutes after I get off the phone to confirm my deliveryis still coming! The delivery person never even attempted to deliver the package! There were 5 notifications on my building door, when I spoke with my neighbors we were all outraged because we were ALL home at the time the "attempt" was made. I've called the 800 number 4 times and each time they've sent my complaint to the facility each time and said someone would call me back. It is now a whole day later and I still haven't recieved a call. this is not the first time either. last time this happened I was assured several times throughout a 3 day span that my delivery would be handled. low and behold, 3 "attempts" later my package was returned to sender. when I called to try to get my package delivered one final time they assured me someone from the facility would call me. I never recieved such a call I asked for the facility number so that i can call them directly and what do you know... they do not give the call center their direct numbers because they're afraid people will be calling them constantly. you wouldnt have to be afraid of that if you just give better customer service. this is absolutely disgusting! read more

this place basically kidnaps your packages and won't re-ship, won't let you change shipping address, and when you go out there during posted business hours the office is closed. read more

This place is terrible. They say they attempted a delivery even though I was home. They didn't attempt. They lied. No slip was left. They do this ALL the time. Seriously, all.the.time. This has happened any time UPS is delivering something for me or my roommates. They are the worst. This center lies all the time, they don't deliver packages, they don't even show up to your area. Then you can't even contact them, you can only contact the national UPS center, and they are useless. UPS is the worst. And they do nothing to fix any issues. Seriously, avoid getting deliveries from UPS if you can (I know this isn't always possible depending on where you are purchasing from). I would give a zero star review if I could. read more

Raphael and Will are just awesome. Their service and attitude are beyond and above expectation. We had a shipping lost, which when we were just about to give up at the end of the day, they tracked the boxes down. They are truly exemplary of good service. read more

Despite the negative ratings, I gave this place a shot because I was in the neighborhood with lots of boxes to return. It was an incredible experience- friendly professional staff, no line, in and out. This is the best UPS store experience I've ever had! read more

NIghtmare. All around nightmare. UPS gives no kind of time frame for their package delivery. They basically ask you to stay home all day - on a business day - and wait for your package. Anything you do to try to get around that is blocked. For instance, I am waiting for a package that will arrive tomorrow. I asked that they hold it at the facility so I can pick it up tomorrow. They cannot do that because for some reason they have to make at least one delivery attempt. The following day, Thirsday, I am at work from morning to late. So my choice is to sit at home all day Wednesday or pick it up Friday before I go to work later in the day. I've been screwed by UPS so many times its not funny. Anything that might be of any convenience to the customer is out the window. Whenever possible I try to have the seller send my package via USPS. This is a little slower but much less of a headache. I recommend that everyone does so. Until we find a way to stop giving companies like this our business, we will continue to get screwed. read more

I hope ups go out of business soon very soon,they are the worst shippers you can find with expensives prices,the don't care if you get your pakage or not,they like you to go and pick up at the canal location in the bronx.i should have my pakage friday morning and when i tracked my pakage, it never left the bronx and live in manhattan,so i called at 9 30pm they have the balls to tell me they could not find the adress god dammeddd!!!! the never tryed to delivered,i have to goto pick up my pakage witch its a nightmare to wait for that men that takes forever,and also be aware that there is no place for parking,leave you car and your shipping cost will be $ 125 expensier for the ttraffic ticket,so joint the campaing and pray for UPS GO OUT OF BUSINESS.DO NOT SHIP THRU UPS PLEASE. read more

My package was sent on the 5th, today is the 15th and I have not yet received it. Everytime I CALL they place me on hold for 1hour. If you noticed below the package has been sent back and forth to the Bronx and Maspeth. I'm in need of this package to go to LONG ISLAND CITY. UPS DO NOT CARE THEY KEEP TELLING ME THAT IT'LL GET DELIEVED BUT IT NEVER DOES AND THEY TELL ME THAT THEY'LL GIVE ME A CALL BACK AND THEY NEVER DO. UPS IS THE WORSE COMPANY EVER. Activity Bronx, NY, United States 09/15/2017 5:41 A.M. Arrival Scan Maspeth, NY, United States 09/15/2017 5:14 A.M. Departure Scan Maspeth, NY, United States 09/14/2017 10:50 P.M. Arrival Scan Bronx, NY, United States 09/14/2017 10:22 P.M. Departure Scan Maspeth, NY, United States 09/13/2017 11:26 P.M. Arrival Scan Bronx, NY, United States 09/13/2017 10:31 P.M. Departure Scan 09/13/2017 3:52 A.M. Destination Scan 09/13/2017 3:51 A.M. Destination Scan 09/13/2017 2:30 A.M. Arrival Scan Maspeth, NY, United States 09/13/2017 2:02 A.M. Departure Scan Maspeth, NY, United States 09/12/2017 11:13 P.M. Arrival Scan Bronx, NY, United States 09/12/2017 10:22 P.M. Departure Scan 09/12/2017 4:05 A.M. Arrival Scan Maspeth, NY, United States 09/12/2017 3:26 A.M. Departure Scan Maspeth, NY, United States 09/11/2017 10:55 P.M. Arrival Scan Bronx, NY, United States 09/11/2017 10:25 P.M. Departure Scan 09/11/2017 8:26 A.M. We've incorrectly sorted this package which may cause a delay. 09/11/2017 2:40 A.M. Arrival Scan Saddle Brook, NJ, United States 09/11/2017 1:55 A.M. Departure Scan Saddle Brook, NJ, United States 09/10/2017 9:14 P.M. Arrival Scan Parsippany, NJ, United States 09/10/2017 8:44 P.M. Departure Scan 09/10/2017 7:42 A.M. Arrival Scan Secaucus, NJ, United States 09/10/2017 12:42 A.M. Departure Scan Bronx, NY, United States 09/09/2017 4:37 A.M. Arrival Scan Maspeth, NY, United States 09/09/2017 4:08 A.M. Departure Scan Maspeth, NY, United States 09/08/2017 10:54 P.M. Arrival Scan Bronx, NY, United States 09/08/2017 10:26 P.M. Departure Scan 09/08/2017 4:42 A.M. The postal code for the receiver is incorrect. We are attempting to obtain correct postal code to complete delivery. / The address was corrected. 09/08/2017 2:55 A.M. Arrival Scan Parsippany, NJ, United States 09/08/2017 2:06 A.M. Departure Scan Parsippany, NJ, United States 09/07/2017 2:55 P.M. Arrival Scan Rockford, IL, United States 09/06/2017 7:08 P.M. Departure Scan 09/06/2017 6:26 P.M. Arrival Scan Commerce City, CO, United States 09/05/2017 11:08 P.M. Departure Scan 09/05/2017 8:50 P.M. Origin Scan United States 09/05/2017 6:08 P.M. (ET) Order Processed: Ready for UPS read more

they drivers and cust service reps lie. they stated they tried to make several deliverys and they never did. stayed home work and no truck ever arrived/ tracking system means nothing when your looking at it stated package is in transit and rep states package in the building read more

Today I back home and find a notification about an UPS delivery attempt. There is a doorman in my building , so I wonder why they didn't left with him. I call the customer service and after my complaint they tell me that I have to specify to leave with the doorman, or is driver decision to leave or not (come on, there is doorman and package room and they always release the boxes). Well I ask if I can go to pick up the box, and he tell me "we will call you within an hour to let you know the time) Well after 2 hours nobody call me, so I call back again. You can pick up tonight between 8.30pm and 9pm in the Bronx. May I come tomorrow morning? No, it's closed Saturday and Sunday. (really? a large delivery center closed on saturday and sunday when working people could go to pickup their stuff???). Ok, I take the bus, I take the train and I get to the office. When is my turn the guy tells me I have to pay $23 custom fee. Ok, May I pay cash or with credit card? No you cannot, you have to pay with money order or check. Man, come on, you have a cash register and a credit card machine. And why the hell the 2 agent I called didn't tell me I had to pay the custom fee, or at least that a55hole of a driver who left the notification didn't check the note there was a fee to pay? I move my a55 at night to come up there and now I cannot pickup my box? Luckily a guy there tell me there is a money cashier some blocks away, so I start to run (literally, run fast because place will close in 20 minutes now) and after 10 minutes going and 10 minutes to come back I'm able to bring back right on time a money order and pickup my box. UPS please train your people to do their job right or at least accept cash or credit / debit card for this stuff (more because you know that your employee are lazy and they don't do their job correctly) read more