I went on Sunday, and an extremely helpful pair of employees solved my problem. I wanted to 'graduate' from the disposable Vuse pods but keep the "Newport Cigarette" taste. I went home with the Xros vape, a bunch of extra pods, and a couple of bottles of menthol liquids. They were right, and I went again today. An older gentleman helped me, and turned me on to the larger 3ml pods. I'll be going back for a couple more boxes of those, as everything went perfectly. I've got 3 XROS devices, sitting on charger stands (Made for Apple TV remotes - but they work great for this), and a batch of filled pods. Now I have the convenience of the Vuse Alto system without the expense of their disposable pods ($30+ for four) Thanks, guys! read more

Always friendly staff, know exactly what I want when I go in there. Nice conversation while getting what you need, highly recommend.

Update: still like the pieces, BUT having a guns welcome sign on the register really made me re-think any association with this retailer. We will no longer be purchasing any products there. Bloomington also has a fantastic glass blower, and we will travel back there for future purchases. read more

Always have what I need. Not a real friendly bunch by any means. The positive of that is I'm not looking to make friends while there.

Horrible customer service! Don't waste your hard earned money at this place. Bought a vaporizer that didn't work. No advice, no returns & no exchanges. If you buy anything here, you're stuck with it. Working or not. Better off waiting until dispensary's open. The guy that runs the place is not friendly at all!!! I won't be back and would discourage any of my friends as well. read more

By far one of my all time vape head shops I've been to whenever I travel up there to get juice and always come back with different kind of selection sometimes same one just depends really. Also Upper Limits has good mods and tanks ask them what is good mod or tank that is good for your interest if you feel unsure about their products even for juices you wanna try out too. Excellent customer service, always friendly environment and hilarious staff you'll ever experience. And they got good variety selection of juices. And awesome loyalty program if your local and you visit there more often. If you ever travel and need some juice or something just stop by in Springfield, IL and go there. if you're a local and want to start getting into vaping I recommend this place and also recommend Tribble Vapors too. They're both are great places to start at and invest in vaping. read more

Bought a pen from these guys a month back and it leaked since day one. Came in 2 weeks ago telling them that the pen was leaking. They said they could not exchange without manager approval and told me to come in before 5 Mon-Fri. Like many, I work during the day so very difficult for me to come in at that time. They suggested I should change the coil even though it was not used up. Came in again before 5 and the manager and owner were on the property. Neither one came to discuss the problem with me. Said they would not take it back. I wanted to exchange it. I didn't even ask for a refund. Any other business that sells a faulty product would work with the buyer. Now I have to eat the cost of the pen and clean the mess it made in my vehicle and pocket. I also lost the liquid that leaked out since buying the pen. read more

Great customer service! These guys really know their stuff. They have an awesome selection for vapes, e-juice. and amazing glass at reasonable prices. This is the go to store in the area! read more

If you're a smoker looking to quit there isnt a better place to get into vaping. The staff is knowledgeable and very helpful, they will spend the time answering questions to make sure you get whats best for you and make sure you know what you need to. If your an experienced vaper they have a great selection of liquid and hardware. Some of the best customer service you'll find at any business. read more

I ordered two-day shipping, paid extra, and waited a week to get it. They packed the wrong instruction manual in. They were nice about it, but I'd prefer to get my extra shipping money back. read more

A staff focused on customer service and product knowledge. Live glass blowing on site and only American Glass pipes. So much more than a typical vape shop read more