1. Penny Lane

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Springfield, IL

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Penny Lane

4.1 (24 reviews)
Closed • 10:00 am - 9:00 pm

Penny Lane Photos

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1 month ago

Helpful 19
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8 days ago

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8 months ago

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2 years ago

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1 year ago

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1 year ago

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5 years ago

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5 years ago

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16 years ago

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11 years ago

I can never get bored of this place. There's so much out here. Their collection of hookah flavors is simply awesome.

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16 years ago

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6 years ago

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5 years ago

Such a cool and unique store I love buying incense they are so cheap and very high quality

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6 years ago

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14 years ago

Helpful 1
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15 years ago

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8 years ago

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13 years ago

If your living in Springfield or just visiting then a stop at Penny Lane is a must. Always something cool and unique in there.

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14 years ago

Unique and never dull. Definitely a store you will always find something to buy.Love this store!!!

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11 years ago

Place is great ... If they don't have what you need/want then you don't really need/want it cause it don't exist !!!

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9 years ago

This is the place to get your smoking accessories and apparel!. I needed to get accessories for my PAX 2 and Adam set me up.

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11 years ago

I see so many new things every time I stop in. I always pick up some t-shirts & incence. Do yourself a favor & stop in for great stuff

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13 years ago

My wife is from Springfield and every time we visit I have to go To Penny Lane. Love this place!!!!

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12 years ago

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Ask the Community - Penny Lane

Review Highlights - Penny Lane

“How about a room covered in all black light posters with the smells of incense?”

Mentioned in 2 reviews

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People searched for Tobacco Shops 142 times last month within 15 miles of this business.

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Walgreens - Price of bowls I showed Leann

Walgreens

1.8(5 reviews)
1.1 mi
•$$

I am a stickler for good customer service. Nothing irritates me more than being in a store, asking…read morean employee for help, and having them be obvious about having no desire to help me. I just got off the phone with Jacob from this store. I was looking for a very specific make up brush that I've been having trouble locating. There was no one working in the cosmetics department today and Jacob happened to be the store associate to pick up my call. I am not sure which department he is actually with. He was so nice on the phone and he went way above and beyond anything I would have expected. He wrote down what I was looking for. Went over to the department to look for it. Came back with 3 brushes of the brand I was looking for, when we decided that none of these were it, he made another trip over to look again. He discovered they carry it, and were currently out of stock. He then offered to look in the computer to see what store carried it. When he discovered that it wasn't really helpful, he then offered to call a few store and have them loo for it by its number. (I did not as him to do this! LOL) He was so kind and patient and was the epitome of good customer service. I sat right down with my phone to write this review. I am so thankful to him for his help. I hope the store realizes that they have a star employee n their midst. I know all of this was over a silly make up brush, which make this experience all that more special. Most people would have just said "nope, don't have it, sorry." And that would have been it. So, Thanks Jacob. You deserve a raise!

Very poor customer service in the pharmacy department. I called and was rushed on the phone. The…read moreemployee had a very nasty attitude. She told me "its 5 o'clock and we're busy" as if that was an excuse to be rude to a customer. SHe would not allow me to speak with anyone else. Sad to treat customers this way. This is your job, NOT OURS! Respect should be given at all times.

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Walgreens - Leann shift lead overcharged

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Leann shift lead overcharged

Organize My Clutter

Organize My Clutter

4.4(5 reviews)
45.6 mi
Discounts available
Available by appointment

AMAZING-service!!!…read more I'm a super busy overwhelmed single mom, grandma, parent caregiver, business owner, nurse, 5 acre property owner, & landlord. Somehow after taking care of everything- "I always seem to run out of gas - when I finally get to my own bedroom!....PLUS I could hide it by shutting door!" Soon- it was overwhelming- I didn't even know how/where to start! I have so many talents.....but organizing/downsizing definitely NOT one of them!! 24h prior to their arrival I was getting panic attacks and extreme anxiety. I wanted to cancel- I was also embarrassed my room had got so out of control! Immediately they came in, no judgements and put my anxieties at ease right away. At first I was so anxious & overwhelmed, but slowly.... I started to see light at end of tunnel. My anxiety turned into excitement and inspiration. I saw the vision & was inspired to keep going! I feel I can keep moving forward with organizing other areas....with their help! I like that scheduling was so easy! $$ Pricing - trust me .. ...Single mom on very tight budget- I was VERY VERY nervous to spend $ especially so close to Christmas ! The piece/peace of mind was.... worth every penny (& more.) I like their "bag system" - which will allow me to continue downsizing even after they leave also. This is their expertise- the time savings were significant. With their help it allowed me to focus my precious time for the most impact. I highly recommend this team-becky & bri- they were also fun to work with. A++++ Can't wait for them to come back and help me get more areas ultra organized & downsized!! K---(51yo Nurse, single Mom, Business owner, caregiver, property owner, & landlord)

UPDATE 7-6-22 Well that was a little salty!…read more Becky did contact me immediately upon her reading the review, which is why it's now two stars (I am always going to give credit where it's due!). Her primary request was for me to change the rating and review, not about my concerns (this is where a simple "we can absolutely get her some training and do this better" would have been handy) After talking with her, I said I would be very happy to wait and work with them in June and update the review and the rating based on that experience. Well, June is here and I didn't hear from them, but I guess I know now why I didn't And that's too bad because I was actually looking forward to it. I wish them the best.

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Organize My Clutter
Organize My Clutter
Organize My Clutter

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Penny Lane - tobaccoshops - Updated November 2026

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