So extremely disappointed in this florist shop and with Sheryl in particular.
4/6 - I received a beautiful birthday bouquet from my brother and his family who live out of state. He placed an online ordered with Upland Flower Bouquet, requesting an AM delivery time and checked the box that ask if they could leave the flowers at the door......Then he realized I would not be home in the AM, so he personally called to request an Afternoon delivery time, the women he spoke to confirmed the change and the conversation ended.... The flowers were delivered outside my door around 2:45pm, I was sent a confirmation picture (included), I arrived home around 6pm and brought the bouquet inside...While some of the flowers looked distressed due to being outside in hot 95 degree weather for 3 1/2 hours, I was confident that the cool inside air would help them rebound.
4/7 - Unfortunately, I awoke to a couple dead and more distressed flowers.....So I called the florist around 10:30am and spoke with Sheryl. Sheryl explained to me that because they were left out in the heat for so long, at my brothers request, that this might be why they look so distressed, but if I brought them back to her shop, she would be more than happy to take a look at them...So I immediately drove to her shop, Sheryl looked at the bouquet, saw the condition and started replacing 8 of the 12 roses, while explaining to me that because they were left outside in the heat for 3 1/2 hours, at my brother's ok and that they also appeared like they might have been hot overnight,(not the case, in my A/C house overnight) could be a reason why they were stressed some to the point of having brittle, curled edges . While explaining she pulled 8 Fuchsia roses, like the 4 she left in the original bouquet , but when I looked in the flower case I saw these Yellow with Red tipped roses that mean something special to my brother and myself, So I ask if I could have those instead, Sheryl said yes and proceeded to refresh my original arrangement adding 8 new flowers. I thanked her and came back home with a dozen roses (picture Included).....
4/8, Woke up and they looked good, but by 4pm, they started looking distressed (pic included) so
I pulled 2 flowers from the arrangement, was slightly annoyed that 2 flowers didn't last a day again, but still had 10 and didn't want to complain again about 2 flowers.....
4/9 Woke up to almost all 8 replacement flowers either dead or dying, EXCEPT the 4 Original roses that were never replaced looked good, I can't believe it, 3 days later, not even a full 72 hours and only the original 4 fuchsia roses have lasted! (Pic Included), So I called Sheryl back (9:20am), explain that I'm really not happy with the flowers because 3 days after receiving 12 roses, I'm down to 7, and 2 of those won't make it to tonight, so really in 3 days I went from 12 Roses to 4 roses, but 16 have died? And those 2 sets of 8 flowered didn't make it 24 hours....
Then Sheryl proceeded to defend the bad flowers, stating that they're fresh and they don't look as good after a week, I corrected her, it's only been 3 days... Really 2 days for this last batch of 8 replacements and 1 day for the original 8. So
obviously it's a bad product, she took offense to that, we went back-and-forth, she said she feels like I want her to give me another 12 roses... I told her YES.....Good customer service would just say at this point " let me make it right, when I get my next shipment in, I will make you an arrangement and send it to you. I apologize your birthday gift didn't meet your expectation or mine (no florist should be ok with their flowers dying after 1-2 days). read more