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Upkeepandmaintain

5.0 (1 review)
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Deck construction

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Deck repair

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Ergeon - Nail up wood fence

Ergeon

(18 reviews)

Rep was highly professional, respectful, and knowledgeable! I would definitely recommend his…read moreservice!

My child bought a new home this year and has a dog that ultimately kept getting out of the yard…read morewith the existing fence. Had Ergeon replace the fence (unfortunately thought wasn't the issue with the dog, that's a different story). Fence was finished in July. My child works 80 hours a week and hadn't been there when it was completed. I visited from out of town and noticed some quality issues. Uneven boards at the gate, poor quality hardware and a couple of boards that seemed poor quality. However, the biggest concern was that they didn't install any corner posts. Who does that? Anyone ever heard of a fence with no stable anchors in the corners? Come to find out they cut the previous corner posts off at ground level and were too lazy or inconvenienced to remove them. Built the new fence around them. I paid for the majority of the fence so I contacted their warranty company. I sent pictures. They scheduled a person to come out. There wasn't good communication about what action they would be taking. My husband and I took the day off work and planned to be there. They cancelled a 1/2 hour after they were scheduled to arrive. They rescheduled for two days later (a Sunday) and no showed and did not call. I also called that morning to confirm someone would show, got no response from my vm. I spoke with our warranty rep the following day and was told, "sorry, but I don't work on the weekends." That just irritated me. Poor customer service in my opinion. So the following week we communicated back and forth to reschedule. I was given today (9/26) as THE ONLY available date, even though I told Peta, our warranty rep, that I was unavailable and gave here 3 alternative dates. Yesterday at 5 pm she texted me and said that the installer was not available there was a death in their family. While I am sorry for their loss and empathetic, does Ergeon not have any one else? Peta asked me to give her until Monday to reschedule. I will do that but I am getting the feeling that I am getting delayed intentionally. I requested the name and number of the installer that gets scheduled so that I may confirm the day of the appointment (again I will be driving from out of town, an hour one way) and a supervisors name and number if they fail to show up. Peta told me she could not give that information. Shady? I think so. This will be a third appointment. If they cancel or no show, that will be the third strike. I hope they take care of this and make it right. I will update this post when they do. *update* Ergeon continued to delay, but did contact us to say a technician would be in the area that same day and could make the repairs. No notice and no one present to talk to the tech. I asked several time what direction the tech was given...no answer. He shows up and installs one corner post....that's it???? When I spoke with him after he called my daughter to say he was there (she didn't know anything about it). He had no idea what he was supposed to do other than install one post. I was pissed. (Remember no corner posts and there are 3 corners) Of course, I complained, I was told the next available date would be October 14th. Because they only have one person in the area that is working on the warranty issues. How is this my problem?

Bravo Fence - neighbors property

Bravo Fence

(90 reviews)

Great job. Very professional. From the sales team to the contractor performing the work, they…read morelistened and provided superior customer service.

**Disappointing Experience - Lack of Transparency, Professionalism, and Respect**…read more My experience with Bravo Fence Company was extremely disappointing, particularly regarding the company's lack of transparency, professionalism, and basic courtesy. Being knowing of the company for two years, I expected a reasonable level of honesty, accountability, and mutual respect. Unfortunately, my experience reflected a consistent lack of clear communication, responsiveness, and consideration when addressing important concerns. Despite making repeated attempts to obtain information and resolve outstanding matters, I was met with a lack of urgency and transparency. What should have been straightforward requests became unnecessarily frustrating due to poor communication and a lack of accountability. A company's reputation should be built not only on the services it provides but also on how it treats the people who contribute to its success. In my experience, Bravo Fence Company fell significantly short of those expectations. I am sharing this review to encourage greater transparency, improved communication, and a higher standard of professionalism and courtesy. Based on my personal experience, I would caution others to carefully consider how this company handles communication, accountability, and professional relationships.

Upkeepandmaintain - fencesgates - Updated October 2026

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