Received a package - not my name, but my address. I called. It tool multiple calls to get passed the automated service. Finally spoke to a person. gave her the order number and name. Asked her to reach out and give my cell to the buyer. I would be happy to have them pick up the package or give it to the guard at the gate and they could get it from him.
Agent asked me what my address is. I gave the address and reminded them its the address on the package. She asked me for my name. I gave her my name. She stated that is not the name on the order. No, ma'am it is not. She asked me if I wanted a credit. Ummm, it's not my order. I can leave the package on the porch so your customer can pick it up. She said she has my address as the ship to address. She stated that she has an email and asked me to verify my email. I did, she stated that is not the email on file. I'M NOT THE CUSTOMER.
Customer service stated that for their customers safety - they would not do this. I would need to hold the package and they would send me a return tag. Then I could drop off the package to be returned. Once the package is received, I would be credited for the return. IT IS STILL NOT MY PACKAGE, I DID NOT PAY FOR IT. I JUST WANT TO GIVE IT TO THE BUYER. Then she stated if something happened to me that I could sue her. Look, I'm just trying to be a good neighbor and get them their package.
She then stated that she will need to hang up on me now because I am not listening to her. read more