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    University Self Storage

    3.0 (2 reviews)
    Closed 8:30 am - 5:00 pm

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    5 years ago

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    U-Haul Moving & Storage of North Sarasota

    U-Haul Moving & Storage of North Sarasota

    (6 reviews)

    This is the 3rd time I've been screwed around at this location, but I'll stick to this story…read more I rented a truck last night at 5:30pm. They asked my plans for miles etc and at the time I thought I'd be done in a few hours. Things take longer than you want them to sometimes and I didn't think that casual question would turn into a nightmare or a contract. You see, as I was explained by a corporate employee on the phone since i found out my predicament after hours, that unless you specifically tell them that you want the full 24hrs of the RENTAL AGREEMENT that says the rental is for 24hrs you can get told to bring it back at anytime for any other time. Fast forward to after 9pm last night after loading the truck for hours when i find out via text that I have to bring the truck back at 7:00am. Too late to call the local office. I called corporate who said I had to take it back because it was rented to someone else in the morning, but that this was not cool and I should complain. Since they opened at 7 and I was threatened with possible late charges, I unloaded my truck before dawn and got there with my bike to ride home since my kids have to stay home with my wife and I can't drive two cars. This resulted in a lost night of sleep and a lost day of work since I couldn't use the truck as I was supposed to be able to. Again, I rented the truck. I can do whatever I want with it as long as I pay for the mileage, return it with the gas I had and don't mess it up. It should be a simple transaction. Don't like mentioning names, but the guy who's badge said "owner" rented me the truck. Unlike the usual experience I've had with UHaul where they tell you when it has to be back by if it is early, I drove away thinking i had the right to drive the truck until my rental was done and to change my mind about what i was doing without explaining myself to the people i rented the truck the from for 24hrs to begin with. When I expressed my disappointment with the experience, the guy told me it was my responsibility to ask for the full 24 hrs! Are you kidding me? EVERY SINGLE TIME I have rented a truck with a short timeline, they've told me in advance until now. MY responsibility to ask for what I paid for!? Blame the customer. Great business practice. I didn't lose my cool until I didn't get so much as a sorry that was a tough turnaround but rather "you told me you wouldn't be using it but a few hours and might bring it back last night. Most people only keep them for a few hours." Most people? That is how you decide to randomly take my truck back whenever you want? What if those few hours are split up between 5::30 pm and overnight? What if I don't work graveyard shift on my projects? What if my plans changed and since i was supposed to have a truck for a rental period of 24 hrs (unless you read the fine print apparently). Since when does a 5:30pm-7:00am rental make any sense at all to anyone alive without knowing that was the deal up front? Things change. The load took longer than I thought. Apparently the Uhaul corporation decided that unless you ask them to do what they trick you into thinking is the deal on the first place, they have the right to just tell you when to bring it back at an absolute random time at their discretion and charge you if they want. This is shady at best and viscous to your customers. I do not recommend them. The "deal" will change every single time to suit their needs. Spend a little more somewhere else up front and they won't offer you to give you the time you already paid for for an additional $20 either. If you could do that, you could have given me a reasonable time frame on my rental Uhaul of North Sarasota. Boo.

    The staff at this location, specifically Marques and DJ, have excellent customer service!! Very…read morefriendly and professional. I dropped off a 15ft truck and auto trailer at this location after driving 1200+ miles from Austin. I was ready for cranky workers like in Austin, but these guys are great and made my experience enjoyable. They helped me offload my vehicle and trailer and took good care of me. U-Haul should know they are assets to the team.

    University Self Storage - selfstorage - Updated May 2026

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