My moving experience with Spirit started off on the right foot, but things went south after that. First and foremost the crew that moved our items out of our apartment were absolutely fantastic, Bert and his crew are top notch and Spirit should be very proud of them!!
Dave was knowledgeable, but failed to deliver on several fronts. I was told I would get boxes for artwork, but that never happened until the day of the move. I offered to meet Dave to get the boxes, but his excuse was he didn't get down to the office to get them. I wanted to pack the art work myself as they were all painting done by my father in-law, but the movers packed them instead. I was also promised (not guaranteed, but promised) that the shipment of the goods up to NY would not even approach the 10 day window since the "busy season" was over; so naturally I was expecting them within a week from the pack date. Based on what Dave told me, I called the office to tell them not to deliver before October 25 because I would not be in my new place until them. Well, no need to worry about that, as I received an email on October 26 stating my furniture would arrive by November 2, which is 14 days after it was packed into the truck. We planned our trip to NY based on Dave's word that the truck would beat the 10 day window, so now we are living in an empty apartment and sleeping on the floor.
Overall I believe they are a good company, Stephanie probably has the worst job in the place, and that is listening to angry customers who were promised something by Dave and it never panned out. At the end of the day I should have gotten Dave's promise in writing, but I didn't. Based on completely blowing a delivery timeline (albeit verbal) make it hard for me to give them a higher rating. read more
