I have used this location AT SOUTH TAMI AMI TRAIL IN SARASOTA even before CubeSmart took over, I have never experienced such problems anywhere else and I have also used Hideaway and also public storage nearby.
I thought due to management changes that this would work out as this location is the closest storage to Siesta Key and I have a business on Stickney Point. When one has a problem the main manager is not nice and will not call the district manager as requested for you, I had large roaches and even FROGS IN MY UNIT, they did change the seal but I have now got nasty debris still left from these rodents in my items. I had to take out everything in this large unit and clean it and asked for a discount to be given, and NO THEY DID NOT GIVE ME ANY TYPE OF DISCOUNT, I EVEN BOUGHT ROACH PELLANTS OUT OF MY POCKET.
I have 2 LARGE units and I paid the wrong unit and the manager again would not simply transfer the overpaid unit to the right one, then charged me a late fee FOR THE UNIT THAT THE PAYMENT SHOULD HAVE WENT TOO. When I moved in, I asked when I was ready to move OUT IF they could give an extra few days as I fly back and forth and can NOT schedule my valuable time always with dates and the assistant told me yes that they will work with you for a few days, NOW TODAY, I AM HERE AND need that extra few days for a day that is NOT TO RAIN, and he doesn't know if the manager LAURA will allow that to happen, and he WILL NOT CALL HER AS SHE IS OFF DUTY! I CALLED THE ASSISTANT DISTRICT MANAGER SEVERAL TIMES AND HE WOULD NOT CALL BACK AND HIS VOICE MAIL BECOME FULL, TODAY I CALLED CUSTOMER SERVICE, SHE TOOK MY NAME AND NUMBER AND SAID THAT JIM IS MY HEAD AND HE WILL CALL BACK BEING THE HEAD DISTRICT AT THE SOUTH SIDE TAMI AMI TRAIL IN SARASOTA. I will gladly leave my phone number for you to call me as I recommend the storage down the road called hideaway and it is open 24/7 and will even prorate you, give you a refund if you move out early! Clean!!!! As Laura will tell you all storage units have roaches, CubeSmart on South Tami Ami is NOT PROFESSIONAL AT ALL, I WILL LET YOU KNOW IF JIM THE MAIN DISTRICT MANAGER MAKES THIS RIGHT WITH ME TODAY!! I AM NOT A PERSON TO COMPLAIN OR WRITE SOMETHING BAD UNLESS BAD THINGS ARE NOT TAKEN CARE OF PROPERLY, AS I DO NOT WANT OTHER PEOPLE TO BE TAKEN ADVANTAGE OF, COME ON JIM CALL ME AT 941-780-7570 read more